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Armory Operations

9 jobs near Columbus, OH

Customer Service Representative Firearms Retail

THE ARMORY OPERATIONS INC

Orlando, FL • On-site

$16 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance

The Customer Service Representative (CSR) is the frontline face of The Armories. In this role, you will deliver an industry-leading customer experience by executing the full sales process while maintaining a safe, compliant, and pristine retail environment. As a subject matter expert on firearms, ammunition, and accessories, you will provide accurate information and respectful guidance in a fast-paced, high-accountability environment.
Key Responsibilities
  • Sales & Engagement: Greet customers, provide product education, and execute point-of-sale (POS) transactions.
  • Expert Recommendations: Guide customers toward the right firearms, accessories, ammunition, and suppressors for their needs.
  • Compliance & Safety: Maintain strict federal, state, and local compliance, including ATF Form 4473, Form 4, and background checks.
  • NFA Processing: Assist customers with SilencerShop kiosks and Cerberus NFA processing.
  • Risk Mitigation: Identify potential "red flags" and escalate suspicious or non-compliant purchase attempts.
  • Store Operations: Perform opening/closing procedures, complete inventory cycle counts, and maintain showroom cleanliness.
  • Team Collaboration: Work with teammates to meet sales targets, participate in training, and foster a positive culture.
Qualifications & Skills
  • Firearms Knowledge: Foundational understanding of major manufacturers, models, calibers, and related product lines.
  • Safety First: Strong operational knowledge of safe firearm handling practices.
  • Compliance Awareness: Basic understanding of laws governing firearm acquisition, transfer, and sales.
  • Tech Savvy: Comfortable with basic computer navigation and learning new retail/compliance software.
  • Core Attributes: Highly organized, detail-oriented self-starter who excels at multi-tasking in fast-paced retail settings.
  • Certification: Must obtain an Armories-provided firearm safety certification within 14 days of hire.
Schedule & Compensation
  • Type: Full-time or Part-time (Hourly).
  • Schedule: Flexible hours based on operational needs; weekend availability and occasional extended hours required.
  • Pay: Competitive hourly rate, highly dependent on related industry experience and sales performance.
  • Growth: Direct eligibility for advancement opportunities based on measurable results.