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Vip Account Manager Jobs (NOW HIRING)

HILTI

Project Account Manager

Columbus, OH · On-site

The Project Account Manager has a deep understanding of Hilti's product, software, and service ... Make outside, face-to-face sales to an assigned set of strategic VIP customers within a geographic ...

HILTI

Project Account Manager

Houston, TX · On-site

The Project Account Manager has a deep understanding of Hilti's product, software, and service ... Make outside, face-to-face sales to an assigned set of strategic VIP customers within a geographic ...

Elevate Jet

Executive Account Manager

Miami Beach, FL · On-site

$65K/yr

Job Title- Executive Account Manager Department- VIP Client Services Reports to- Director, VIP Client Services Location- Remote Who we are- Private Jet Services (PJS) is the highest tier of managed ...

Elevate Aviation Group LLC

Executive Account Manager

$65K/yr

Job Type Full-time Description Job Title- Executive Account Manager Department- VIP Client Services Reports to- Director, VIP Client Services Location- Remote Who we are- Private Jet Services (PJS ...

VIP Staffing

Account Manager

Addison, TX · On-site

$24 - $33/hr

Account Manager Alternate/Related Job Titles: Client Account Manager, Customer Success Manager, Sales Account Coordinator, Vendor Relations Manager Location: Addison Contract Details: * Employment ...

VIP STAFFING

Account Manager

Addison, TX

$24 - $33/hr

Account Manager Alternate/Related Job Titles: Client Account Manager, Customer Success Manager, Sales Account Coordinator, Vendor Relations Manager Location: Addison Contract Details: * Employment ...

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Vip Account Manager information

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$29.5K

$65.8K

$106K

How much do vip account manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for vip account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

How does a VIP Account Manager typically collaborate with other departments to enhance client satisfaction?

VIP Account Managers regularly work with teams such as customer support, marketing, and product development to ensure high-value clients receive exceptional service. They relay client feedback to product teams, coordinate personalized promotions with marketing, and address any technical issues with support. This cross-functional collaboration is essential for anticipating client needs and quickly resolving any concerns, thereby maintaining strong, long-term relationships.

What is the difference between Vip Account Manager vs Client Services Specialist?

AspectVip Account ManagerClient Services Specialist
Required CredentialsRelevant experience, industry-specific certificationsCustomer service training, relevant experience
Work EnvironmentLuxury or high-net-worth client settings, corporate officesCustomer support centers, client-facing roles
Employer & Industry UsageFinancial services, luxury brands, hospitalityRetail, banking, tech companies
Search & Comparison IntentHigh-end client management, VIP servicesCustomer support, client relations

The Vip Account Manager focuses on managing high-net-worth clients with personalized services, often in luxury or financial sectors. In contrast, a Client Services Specialist handles broader customer support and client relations across various industries. While both roles require strong communication skills, the Vip Account Manager emphasizes exclusivity and tailored experiences, whereas the Client Services Specialist focuses on general customer satisfaction and issue resolution.

What is a VIP Account Manager?

A VIP Account Manager is a professional responsible for managing relationships with high-value clients, often referred to as VIPs, in industries such as gaming, finance, or hospitality. Their main duties include providing personalized service, addressing client needs, and ensuring customer satisfaction to retain and grow these important accounts. VIP Account Managers often handle fewer clients compared to regular account managers, but those clients typically generate a significant portion of the company's revenue. They may also organize exclusive events, offer tailored promotions, and act as the main point of contact for their clients. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a VIP Account Manager, and why are they important?

To thrive as a VIP Account Manager, you need a solid background in customer relationship management, sales, and often a relevant degree in business or hospitality. Familiarity with CRM software, data analytics tools, and sometimes industry-specific platforms is typically required. Exceptional interpersonal skills, discretion, and the ability to anticipate client needs make someone stand out in this role. These skills are crucial for building trust, ensuring client satisfaction, and maximizing business opportunities with high-value clients.
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What are the most commonly searched types of Vip Account jobs? The most popular types of Vip Account jobs are:
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Vip Account Manager jobs near you
Infographic showing various Vip Account Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Senior Customer Service Specialist

Good Sportsman Marketing LLC

Irving, TX

$18.50 - $25.50/hr

Other

Posted 9 days ago

Job description

Description

Position Overview


At GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal users. The Senior Customer Success Specialist will be responsible for delivering elevated customer service and technical support while actively protecting subscription revenue and customer lifetime value.


This role blends advanced troubleshooting expertise with strategic retention skills. You will manage high-value accounts, resolve complex technical concerns, and lead save conversations when customers request cancellations, credits, or plan reductions.


This is not Tier 1 support - this is ownership-level service.

Key Responsibilities:


VIP Account Management

  • Serve as primary escalation contact for multi-device customers
  • Provide white-glove service to high-value accounts
  • Review account history and proactively identify friction points
  • Monitor device performance trends and subscription utilization
  • Troubleshoot cellular trail cameras, app functionality, firmware, and connectivity issues
  • Diagnosing signal strength, data transmission, SD card performance, battery consumption, and firmware conflicts, Support customers managing 5+ active devices
  • Guide customers through advanced app navigation and subscription management
  • Document cases thoroughly for trend tracking and product feedback

Retention & Revenue Protection

  • Lead save conversations when customers request cancellation or plan downgrades
  • Identify root causes (technical issues, billing concerns, hardware frustrations)
  • Apply structured retention strategies and objection-handling techniques
  • Offer appropriate solutions (troubleshooting, replacements, plan adjustments, education)
  • Protect recurring subscription revenue and reduce churn

Escalation & Cross-Functional Collaboration

  • Partner with App Development, warehouse, and sales
  • Escalate firmware bugs or app defects with detailed documentation
  • Identify recurring issues impacting churn and communicate findings to leadership
  • Support Customer Service and Tier 1 agents with complex case resolution

Performance Metrics

  • Retention Save Rate
  • Multi-Device Account Satisfaction (CSAT)
  • First Call Resolution
  • Escalation Reduction Rate
  • Documentation Accuracy


Requirements

 Required Experience:

  • 3+ years of Customer Service experience, Wireless Technical Support, Tier 2, or VIP Retention Escalation Support
  • Experience supporting cellular devices, connected products
  • Proven success in retention or cancellation save environments
  • Strong technical troubleshooting skills
  • Ability to confidently navigate multiple systems simultaneously

Preferred Experience

  • Experience with cellular trail cameras or outdoor technology
  • Background in subscription-based platforms
  • Experience supporting app-based ecosystems
  • KPI-driven call center experience

Apply