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Vice President Call Center Jobs (NOW HIRING)

Regional Vice President

Canoga Park, CA · On-site

$150K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Regional Vice President | Northern California Region Full-time | Regular Travel in Northern CA We ... Collaborate closely with executive leadership, physicians, call center operations, and corporate ...

Director of Call Center Operations

Orem, UT · On-site

$110 - $125/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Director of Call Center Operations, you will own the systems, people‑readiness, and ... Proactively communicate gaps and opportunities to the VP of Business Development * Take ownership ...

Vice President - Operations

Hummelstown, PA · On-site

$130 - $180/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The VP of Operations provides executive leadership to the Operations Services Center (OSC), a 24/7/365 logistical and tactical support function. The role requires strategic thinking, operational ...

Vice President - Operations

Hummelstown, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The VP of Operations provides executive leadership to the Operations Services Center (OSC), a 24/7/365 logistical and tactical support function. The role requires strategic thinking, operational ...

Vice President of Engineering

Randolph, MA

$220K - $250K/yr

  • Medical

  • Retirement

Data center cooling is a strategic platform bet. The VP will own the R amp;D pathway for next ... generation CRAH and complementary cooling products as hyperscaler thermal demands evolve toward AI ...

Associate Vice President

Campus, IL · On-site

$170K - $187K/yr

  • Retirement

The Associated Students of the University of Utah, Bennion Center for Community Engagement, Center ... The Associate Vice President for Student Engagement will play a pivotal role in shaping and ...

Associate Vice President

Campus, IL

$170K - $187K/yr

  • Retirement

The Associated Students of the University of Utah, Bennion Center for Community Engagement, Center ... The Associate Vice President for Student Engagement will play a pivotal role in shaping and ...

VP / SVP, Operations

Huntington Beach, CA · On-site

$225K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Run the Product SME function and TMO Academy as the company's center of gravity for internal and ... 3+ years at the VP level or above. * Direct experience running two or more of: support ...

Showing results 41-60

Vice President Call Center information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president call center jobs pay per year?

As of Aug 15, 2026, the average yearly pay for vice president call center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a vice president call center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a vice president call center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a vice president call center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What cities are hiring for Vice President Call Center jobs?

Cities with the most Vice President Call Center job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Vice President Call Center jobs?

States with the most job openings for Vice President Call Center jobs include:

Infographic showing various Vice President Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

Regional Vice President

Pinnacle Treatment Centers

Canoga Park, CA • On-site

$150K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago


Pinnacle Treatment Centers rating

5.4

Company rating: 5.4 out of 10

Based on 28 frontline employees who took The Breakroom Quiz


Job description

Regional Vice President | Northern California Region
Full-time | Regular Travel in Northern CA
We offer a competitive salary, comprehensive benefits, generous paid time off, and outstanding opportunities for professional growth and leadership.
At Pinnacle Treatment Centers, we're transforming lives through compassionate, evidence-based addiction treatment. As one of the nation's leading providers of substance use disorder treatment, we serve more than 35,000 patients every day across the country.
Our mission is simple yet powerful: To remove barriers to recovery and transform individuals, families, and communities with treatment that works.
If you're a strategic healthcare leader who thrives on operational excellence, developing high-performing teams, and driving meaningful change, we'd love to hear from you.
The Regional Vice President (RVP) provides executive leadership for a portfolio of Opioid Treatment Program (OTP) clinics, ensuring operational excellence, regulatory compliance, financial performance, and exceptional patient care.
This leader is responsible for overseeing regional clinic operations, mentoring Regional Directors and clinic leadership teams, driving business growth, and ensuring compliance with all federal, state, accreditation, and company standards. The RVP partners closely with executive leadership to execute strategic initiatives that improve outcomes for patients, employees, and the organization.
Why Join Pinnacle Treatment Centers?
* 18 days of Paid Time Off (PTO), 8 Paid Holidays, & Sick Leave
* 401(k) with company match
* Comprehensive medical, dental, and vision insurance
* Company-sponsored leadership development and continuing education
* Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
* Discounted tuition and scholarship opportunities through Capella University
Salary Range: $150,000/year to $180,000/year
Qualifications
* Bachelor's degree in Healthcare Administration, Social Work, Psychology, Business, or a related field
* Minimum of five (5) years of progressive leadership experience managing Opioid Treatment Programs or multi-site behavioral healthcare operations
* Demonstrated success leading large, multidisciplinary teams
* Valid driver's license with an acceptable driving record
* Ability to travel up to 75%, including overnight travel
Preferred
* Master's degree in Business Administration, Healthcare Management, Social Work, Psychology, or a related field
* Multi-state behavioral healthcare leadership experience
* Experience leading organizational growth, acquisitions, or new program development
Key Responsibilities
* Provide strategic leadership and operational oversight for multiple Opioid Treatment Program clinics.
* Lead, mentor, and develop Regional Directors and clinic leadership teams to achieve operational excellence.
* Ensure compliance with all federal, state, DEA, SAMHSA, accreditation, and company standards.
* Drive regional financial performance by managing budgets, monitoring key performance indicators, and implementing improvement strategies.
* Promote a culture of quality, accountability, collaboration, and continuous improvement.
* Partner with Compliance and Quality teams to monitor incidents, identify trends, and implement corrective actions.
* Collaborate with Human Resources to support talent acquisition, employee engagement, leadership development, and succession planning.
* Oversee implementation and utilization of corporate HR, training, and operational systems.
* Lead regional marketing, community outreach, referral development, and public relations efforts.
* Build and maintain productive relationships with regulatory agencies, community partners, payers, referral sources, and government officials.
* Partner with Development teams on acquisitions, de novo clinics, service expansions, and strategic growth initiatives.
* Ensure clinics maintain a safe, professional, and welcoming environment, including oversight of facility appearance and capital improvements.
* Collaborate closely with executive leadership, physicians, call center operations, and corporate departments to ensure consistent, high-quality patient care.
* Participate in policy development and continuous improvement initiatives to align operations with evolving regulatory requirements.
* Serve as a champion for organizational change, effectively communicating and implementing new initiatives across the region.
* Perform other duties as assigned.
Why You'll Make an Impact
As a Regional Vice President, you'll help shape the future of addiction treatment by empowering clinic leaders, improving access to care, and ensuring exceptional patient outcomes across your region. Your leadership will directly influence the lives of thousands of patients seeking recovery while helping our organization continue its mission of transforming communities through treatment that works.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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