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Vice President Call Center Jobs (NOW HIRING)

Cathay Bank

AVP/VP, Call Center Team Lead

Los Angeles, CA · On-site

$110K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Video Clip 1 Video Clip 2 Video Clip 3 GENERAL SUMMARY The Treasury Management Call Center Team ... OTHER DETAILS AVP: $91,300 - $96,200 / year VP: $110,000 - $122,001 / year Pay determined based on ...

Murphy-Hoffman Company

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Job Details Job Title VP of Operations Business Function Management Branch Name Murphy-Hoffman ... Provides overall leadership and direction for the Service, Road Ready, Call Center and Warranty ...

Golden 1

VP - Member Service Contact Center

Sacramento, CA · On-site

$150K - $193K/yr

The Vice President of Member Service Contact Center is a key member of the senior management team and is responsible for leading the call center to achieve our Vision, Mission, and strategic goals.

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Datamark, Inc.

Vice President of Technology and Security

El Paso, TX · On-site

$141K - $177K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join DATAMARK as our Vice President of Information Technology and Security and contribute your ... Extensive knowledge of and experience with Call Center System Management including, but not limited ...

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All JobsVice President Call Center Jobs

Vice President Call Center information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president call center jobs pay per year?

As of Aug 15, 2026, the average yearly pay for vice president call center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a vice president call center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a vice president call center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a vice president call center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What cities are hiring for Vice President Call Center jobs?

Cities with the most Vice President Call Center job openings:

What are the most commonly searched types of Call Center jobs?

The most popular types of Call Center jobs are:

What states have the most Vice President Call Center jobs?

States with the most job openings for Vice President Call Center jobs include:

What job categories do people searching Vice President Call Center jobs look for?

The top searched job categories for Vice President Call Center jobs are:

Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

AVP/VP, Call Center Team Lead

Cathay Bank

Los Angeles, CA • On-site

$110K - $122K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

People Drive Our Success
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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GENERAL SUMMARY
The Treasury Management Call Center Team Lead plays a crucial role in managing the internal and external call center. This is an experienced level Treasury Management position responsible for providing day-to-day direction of the Treasury Management Call Center team members. A results driven mindset is important in this role as this crucial role is also responsible for ensuring the delivery of superior customer service by phone and electronic communications. Interface with branch staff (i.e. Branch Managers, Relationship Managers, Tellers), Lenders, Loan and Deposit Operations, Accounting, TMS Officers, etc. to manage the servicing of Treasury Management services. Ability to apply problem-solving skills to guide and assist team members is critical. Comfortable operating in a dynamic and rapidly evolving organization.
DIRECT REPORTS
Incumbent has direct reports.
ESSENTIAL FUNCTIONS
  • Responsible for the oversight of the Call Center team.
  • Oversee the day-to-day operations of the Treasury Management Call Center, which involves providing first level support for all customer inquiries and issues.
  • Solid knowledge of the various Treasury Management products and services including but not limited to Business Online Banking, Account Reconciliation, Positive Pay, ACH, Tax Payments, Wire Transfers, Cash Vault, Lockbox, and Remote Deposit Capture. Mentor and train Treasury Management Call Center team members.
  • Monitor Service Level Agreements to ensure SLAs are met for client satisfaction.
  • Assist manager in providing guidance and direction to staff, including goal setting, training and development.
  • Responsible for the call center and the assignment of client issues and inquiries so the workload is balanced ensuring SLAs are met.
  • Serve as a Subject Matter Expert ("SME") for the department manager in other functions.
  • Assist with the calls and client requests, as needed.
  • Ensure processes meet regulatory and risk management requirements.
  • Maintain logs, volume activity charts, records and provide management with (daily, weekly, and monthly) requested statistical data.
  • Serve as backup to other Department Team Leads.
  • This role is a working Team Lead, which may require the Team Lead to support high profile customers.
  • Mentor and train Treasury Management Call Center team members.
  • Assist in staff hiring, coaching and counseling.
  • Develop written procedures and guides for the Call Center team, as needed.
  • Demonstrate the ability to work independently, managing to deadlines. Act independently with infrequent supervision and escalate, as necessary.

QUALIFICATIONS
Education:
  • Bachelor's degree (preferred)

Experience:
  • 5+ years of Treasury Management Call Center or related experience. Experience with banking products and services with an emphasis on Treasury management products and services.
  • Knowledge of Treasury and Financial operations is a plus.

Skills/Ability:
  • Proven professional verbal, written, and presentation skills required. The ability to work in a team
    environment; fostering a healthy and collaborative environment with all business partners is needed. Strong project management, organizational, analytical and problem-solving skills.
  • Ability to work under pressure.
  • Great attention to detail.
  • Excellent customer service skills a must.
  • Ability to communicate effectively and tactfully with all levels of employees.
  • Ability to coach, mentor and train others.
  • English proficiency, bilingual Mandarin and/or Cantonese a plus.

OTHER DETAILS
AVP: $91,300 - $96,200 / year
VP: $110,000 - $122,001 / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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