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Vice President Call Center Jobs (NOW HIRING)

Murphy-Hoffman Company

Job Details Job Title VP of Operations Business Function Management Branch Name Murphy-Hoffman ... Provides overall leadership and direction for the Service, Road Ready, Call Center and Warranty ...

The LaSalle Group

VP of People & Culture

Barrington, IL · On-site

$120K - $140K/yr

LaSalle Network is hiring for a Vice President of People & Culture to join a mission-driven ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

Evolent

VP, Cardiovascular Medicine

Columbus, OH · On-site

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Salt Lake City, UT · On-site

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Evolent

VP, Cardiovascular Medicine

Denver, CO · On-site

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

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Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Support Reports To: VP, Customer Support Operations Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern Overview: The Call Center Department Manager leads day-to ...

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How much do vice president call center jobs pay per year?

As of Jul 26, 2026, the average yearly pay for vice president call center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of a Call Center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a Vice President of a Call Center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a Vice President of a Call Center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What cities are hiring for Vice President Call Center jobs? Cities with the most Vice President Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Vice President Call Center jobs? States with the most job openings for Vice President Call Center jobs include:
What job categories do people searching Vice President Call Center jobs look for? The top searched job categories for Vice President Call Center jobs are:
Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
VP of Operations

VP of Operations

Murphy-Hoffman Company

On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Job Details
Job Title
VP of Operations
Business Function
Management
Branch Name
Murphy-Hoffman Company
Date
07-06-2026
Address
11120 Tomahawk Creek Pkwy
City
Leawood
State
KS
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Vice President of Service Operations. The role of the Vice President of Service Operations is to be responsible for the overall direction of the MHC Service, Road Ready, Call Center and Warranty operations across the organization. Partners with executive leadership, VP/General Managers, Directors, Branch Managers and Department Managers in the development of strategy, execution, and management of Service, Road Ready, Call Center and Warranty operations. Oversees the implementation and execution of both long- and short-term strategies that align the operations with the MHC strategic plan. Evaluates, reports, and adjusts the financial and operational results related to Service, Road Ready, Call Center and Warranty department performance against predetermined objectives, competitive environment, economic factors, and overall operations of the company. Consults with VP's regarding personnel decisions; reviews and assists with major target and critical accounts.
  • Provides overall leadership and direction for the Service, Road Ready, Call Center and Warranty operations for MHC. Leads team in assessing present and future needs, identifying trends and opportunities regarding cost controls, supply chain improvements, operational improvements, and quality attainment. Encourages and communicates the organization's values, vision, and mission.
  • Leads the identification, development, and implementation of sound business practices and processes for the Service, Road Ready, Call Center, and Warranty operations for MHC. Leads the strategic, long- and short-term planning efforts for the operations to align with the strategic plan of MHC.
  • Adjusts plans and initiatives when necessary and executes agreed upon courses of action that impact both long- and short-term profitability of the operations.
  • Oversees the analysis, recommendation and execution of programs that impact the competitive selling techniques, consumer research and pricing of services.
  • Collaborates with leadership, management, and employees to affect the teamwork among the operations of Service, Road Ready, Call Center and Warranty. Partners with Parts operations to create seamless service for both customers and vendors.
  • Directs the development of service and sales opportunities to large-scale customers (i.e. major fleets and primary accounts) related to operations for Service, Road Ready, and Call Center.
  • Assists in determining pricing policies including margin guidelines and service level agreements. Oversees relationship with Preferred Partners and vendors that align with sales and marketing efforts. Sets the financial direction for the organization utilizing annual budgets and ensures financial stability through audits and internal controls.
  • Oversees quality assurance and process improvement initiatives that to ensure appropriate resources are maximized for impactful efforts.
  • Champions safety efforts related to the execution of work, initiatives, programs, and work environments that ensure employees are provided a safe working environment. Collaborates with Safety department to provide impactful safety initiatives and efforts.
  • Oversees the evaluation, allocation, and management of physical assets, employment decisions, and financial resources to fulfill agreed upon expectations. Assesses and provides support on capital asset purchases for the Service and Body Shop Departments.
  • Oversees the efforts for recruiting, staffing and employee development for employees reporting to this position and the included departments.
  • Performs other duties as assigned by supervisor.

Qualifications
  • Bachelor's degree in Business or related field preferred.
  • Ten or more years of experience in executive level decision making in service and/or shop operations. Prefer work experience to be in heavy duty trucks.
  • Demonstrated achievements in development and execution of strategic plans. Must be able to develop operational and strategic plans in conjunction with leadership and operational teams in accordance with policies, goals, and objectives established by MHC.
  • Proven experience in managing multiple locations with a results-driven focus.
  • Proven ability to be successful in leadership and team building.
  • High level of financial and business acumen with profit & loss experience.
  • Ability to use technology and analysis tools.
  • Must possess strong analytical and budgeting skills.
  • Proven track record to recruit, train, develop and evaluate personnel.
  • Excellent interpersonal, presentation, verbal, and written communication skills.
  • Significant travel required.

Benefits
  • Competitive Salary
  • Medical, Dental and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • On the Job Training

About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled

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