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Vice President Call Center Jobs (NOW HIRING)

The LaSalle Group

VP of People & Culture

Barrington, IL · On-site

$120K - $140K/yr

LaSalle Network is hiring for a Vice President of People & Culture to join a mission-driven ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

Evolent

VP, Cardiovascular Medicine

Columbia, SC

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Jackson, MS

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Richmond, VA

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Phoenix, AZ

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Evolent

VP, Cardiovascular Medicine

Charleston, WV

The Vice President (VP), Cardiovascular Medicine is a key clinical executive responsible for ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

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Vice President Call Center information

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$43.5K

$157.5K

$277.5K

How much do vice president call center jobs pay per year?

As of Jun 11, 2026, the average yearly pay for vice president call center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of a Call Center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a Vice President of a Call Center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a Vice President of a Call Center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What cities are hiring for Vice President Call Center jobs? Cities with the most Vice President Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Vice President Call Center jobs? States with the most job openings for Vice President Call Center jobs include:
What job categories do people searching Vice President Call Center jobs look for? The top searched job categories for Vice President Call Center jobs are:
Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in the United States as of June 2026, with employment types broken down into 16% Locum Tenens, 1% Internship, 16% As Needed, 62% Full Time, 4% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.

VP, Product Manager - Call Center

Independence Pet Group

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
IPH is seeking a VP, Product Manager - Call Center. The Vice President, Product Manager - Call Center serves as the executive business sponsor and accountable owner of a large-scale, enterprise transformation program to fundamentally modernize the customer experience and materially improve enterprise performance. Representing the business at the executive level, this role translates strategic objectives into a clear transformation vision, measurable outcomes, and sustainable value creation, while providing decision leadership across the transformation portfolio to ensure alignment with enterprise strategy, risk posture, and growth priorities.
As the primary owner of the approved business case, the Vice President is fully accountable for benefit realization, including the delivery, tracking, and sustainment of cost reduction, expense-savings, productivity, and customer-experience targets. The role ensures value commitments are converted into executable plans, governed through disciplined performance management, and embedded into the operating model beyond program completion, working in close partnership with Finance, Technology, and Transformation leadership. Acting as the voice of the business, this leader drives adoption and change at scale, ensures organizational readiness, and establishes clear accountability for outcomes across the enterprise.
Job Location: Primarily Remote - USA. Candidates local to Chicago, IL are preferred.
Travel: Expected travel up to 2-3x a month to Chicago, IL. This is subject to change based on business needs.
Main Responsibilities:
Enterprise Transformation & Value Realization
  • Serve as the executive business sponsor and value owner for the customer service transformation, with end-to-end accountability for outcomes defined in the approved business case.
  • Own the delivery, tracking, and sustainment of financial and operational benefits, including cost reduction, expense savings, productivity improvement, and customer-experience uplift.
  • Establish value governance, performance management cadence, and post-implementation validation in partnership with Finance, Technology, and Transformation leadership.
  • Lead executive decision-making across scope, sequencing, and investment tradeoffs to maximize enterprise value and manage risk.

Customer Service Strategy & Operating Model Evolution
  • Define and sponsor the future-state customer service operating strategy, aligned to enterprise customer-experience objectives and long-term cost-to-serve targets.
  • Provide strategic oversight of service performance outcomes, ensuring operating models, escalation structures, and service design choices support customer, financial, and growth objectives.
  • Drive continuous modernization of service delivery approaches to enable scalability, resilience, and measurable experience improvements.

Platform, Data, and Automation Enablement
  • Sponsor the strategic evolution of the customer service technology ecosystem, ensuring platforms enable transformation goals rather than incremental optimization.
  • Partner with Technology and Data leadership to leverage automation, analytics, AI, and digital capabilities to unlock productivity, cost efficiency, and improved customer experiences.
  • Own prioritization of the transformation roadmap for customer service platforms, balancing value delivery, risk, and enterprise dependencies.

Workforce, Capability, and Sourcing Strategy
  • Establish strategic governance over workforce models, ensuring alignment between demand planning, capacity strategy, capability development, and service outcomes.
  • Sponsor enterprise training and quality frameworks that support change adoption, performance uplift, and sustainable capability building post-transformation.
  • Provide executive oversight of offshore and third-party service partners, ensuring sourcing strategies and vendor performance support transformation objectives, financial targets, and service integrity.

Executive Leadership & Stakeholder Engagement
  • Act as a senior executive leader and trusted partner to Operations, Technology, Finance, HR, and Customer Experience leadership.
  • Represent customer service transformation progress, risks, and value realization clearly to executive leadership, steering committees, and board-level forums.
  • Drive organizational alignment, adoption, and accountability across lines of business, ensuring transformation outcomes are embedded and sustained beyond program completion.

Basic Qualifications:
  • Bachelor's degree in Business, Operations, Finance, or a related field (or equivalent experience).
  • 12+ years of progressive leadership experience in contact center operations or customer service environments.
  • Proven experience leading large-scale contact center operations, including workforce management and multilocation teams.
  • Strong expertise in contact center technologies, preferably Talkdesk or similar cloud based platforms.
  • Demonstrated experience managing offshore operations and third-party vendors.
  • Exceptional analytical, operational, and communication skills.

Preferred Qualifications:
  • MBA or advanced degree.
  • Experience in insurance, financial services, or other highly regulated environments.
  • Experience implementing automation, AI, or digital transformation within contact centers.
  • Background in high growth or transformational organizations.

#LI-Remote
#LI-Hybrid
#IPH
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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