ZipRecruiter

Log In

1

Vice President Call Center Jobs (NOW HIRING)

The LaSalle Group

VP of People & Culture

Barrington, IL · On-site

$120K - $140K/yr

LaSalle Network is hiring for a Vice President of People & Culture to join a mission-driven ... Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and ...

next page

Showing results 1-20

All JobsVice President Call Center Jobs

Vice President Call Center information

See salary details

$43.5K

$157.5K

$277.5K

How much do vice president call center jobs pay per year?

As of Jul 5, 2026, the average yearly pay for vice president call center in the United States is $157,532.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,000.00 and $190,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of a Call Center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a Vice President of a Call Center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a Vice President of a Call Center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What cities are hiring for Vice President Call Center jobs? Cities with the most Vice President Call Center job openings:
What are the most commonly searched types of Call Center jobs? The most popular types of Call Center jobs are:
What states have the most Vice President Call Center jobs? States with the most job openings for Vice President Call Center jobs include:
What job categories do people searching Vice President Call Center jobs look for? The top searched job categories for Vice President Call Center jobs are:
Vice President Call Center jobs near you
Infographic showing various Vice President Call Center job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $157,532 per year, or $75.7 per hour.
Vice President Call Center Operations

Vice President Call Center Operations

Goodwill TalentBridge

Des Plaines, IL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

VICE PRESIDENT, MEMBER CONTACT CENTER


Employment Type: Full-Time; Direct Hire

Location: Rosemont & Bannockburn, IL (Onsite)

Schedule: M-FRI; 8:00AM – 5:00PM

Pay: $164k – $195k + Bonus Opportunity!


Lead Transformation. Inspire Teams. Elevate Member Experience.


Are you a strategic Contact Center leader who thrives on optimizing operations, leveraging technology, and creating exceptional customer experiences?


Now Hiring: Goodwill TalentBridge has partnered with a highly-respected, member-owned credit union in the Chicagoland suburbs to identify their next Vice President of Member Contact Center. This is a unique opportunity to join a mission-driven organization where your leadership will directly influence member satisfaction, operational excellence, and the future of contact center strategy.


WHAT WERE LOOKING FOR

We’re looking for a confident, strategic leader who can hit the ground running and take our Member Contact Center to the next level. This role is ideal for an experienced VP or an ambitious Senior Manager who has successfully led contact center operations, implemented technology solutions, and developed high-performing teams—and is ready for a larger leadership platform.


  • Proven leadership experience within a fast-paced, high-volume contact center environment
  • Strong track record of improving performance, enhancing the customer experience, and driving operational excellence
  • Experience with AWS Connect or similar cloud-based contact center platforms
  • Deep understanding of contact center metrics, workforce optimization, and service delivery best practices
  • Success implementing new technologies, including AI, automation, and digital engagement tools
  • Experience managing and optimizing third-party vendor relationships
  • Exceptional communication, leadership, and change management capabilities
  • Financial services or credit union experience is a plus, but not required


WHAT YOU'LL DO

  • Develop and execute a 3–5 year strategic vision for the Member Contact Center.
  • Lead and mentor management teams across two contact center locations.
  • Drive performance through KPIs, SLAs, and continuous improvement initiatives.
  • Leverage technology, AI, and automation to enhance member experiences and operational efficiency.
  • Serve as the business leader for contact center technology, including AWS Connect, IVR, call routing, and telephony solutions.
  • Analyze key metrics including CSAT, AHT, FCR, service levels, and productivity to drive results.
  • Manage vendor relationships and identify innovative solutions to improve operations.
  • Partner with executive leadership, IT, and Member Experience teams to ensure a seamless member journey.
  • Build a culture of accountability, collaboration, innovation, and service excellence.
  • Oversee staffing, budgeting, succession planning, and talent development.


WHAT YOU BRING

  • Bachelor's degree in Business, Operations Management, Communications, or a related field
  • 3+ years of leadership experience within a high-volume, inbound contact center environment
  • Demonstrated success building, developing, and leading high-performing contact center teams
  • Strong commitment to member experiences and service excellence
  • Experience with AWS Connect or similar cloud-based contact center technologies, with the ability to leverage technology to enhance efficiency and member engagement
  • Proven ability to drive operational performance through the effective use of contact center metrics, workforce optimization, and continuous improvement initiatives
  • Strong leadership, communication, and relationship-building skills with the ability to influence across all levels of the organization
  • Experience implementing new technologies, AI solutions, or automation tools to improve member experience and streamline operations


WHY JOIN OUR CLIENTS TEAM

At our client's organization, employees are at the heart of everything they do. As a mission-driven credit union dedicated to improving the financial well-being of its members and communities, they believe in investing in their people through meaningful work, exceptional benefits, and opportunities for growth.


What You'll Enjoy:

  • Competitive Compensation & Bonus Opportunity
  • Unlimited PTO Pilot Program
  • Comprehensive Medical, Dental & Vision Coverage
  • 401(k) with Employer Match
  • Tuition Reimbursement & Professional Development Programs
  • Company-Paid Life, Short-Term & Long-Term Disability Insurance
  • Wellness Programs & Fitness Membership Reimbursement
  • Employee Banking Perks & Digital Banking Benefits
  • Employee Recognition & Career Advancement Opportunities
  • Community Volunteer & Service Initiatives
  • Collaborative, Inclusive, and Mission-Driven Culture


Join a team that values innovation, celebrates success, supports professional growth, and empowers employees to make a meaningful impact every day.


About Goodwill TalentBridge

At Goodwill TalentBridge, we do more than recruit—we help connect talented professionals with meaningful career opportunities while supporting Goodwill's mission throughout Chicagoland and Milwaukee.


Ready to lead the next evolution of a growing Member Contact Center? Apply today!

Apply