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Veterinary Client Service Representative Jobs (NOW HIRING)

Wild West Veterinary Group PLLC

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Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork--while delivering Fear Free ...

Wild West Veterinary Group PLLC

Be Seen First

Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork--while delivering Fear Free ...

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Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for veterinary client service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Veterinary Client Service Representative, and why are they important?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by Veterinary Client Service Representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What are Veterinary Client Service Representatives?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.
More about Veterinary Client Service Representative jobs
What cities are hiring for Veterinary Client Service Representative jobs? Cities with the most Veterinary Client Service Representative job openings:
What states have the most Veterinary Client Service Representative jobs? States with the most job openings for Veterinary Client Service Representative jobs include:
What job categories do people searching Veterinary Client Service Representative jobs look for? The top searched job categories for Veterinary Client Service Representative jobs are:
Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 91% Full Time, 2% Part Time, 3% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Veterinary Client Service Representative

Veterinary Client Service Representative

Ethos Veterinary Health

Kansas City, KS • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

We are looking for a full-time Veterinary Client Service Representative to join our team in our Mission, Ks location!
About Us
Mission and Overland Park Veterinary Specialty and Emergency Hospitals are 24-hour hospitals that focuses on the most critical needs of the animals in our community. Our board-certified specialists provide the most advanced care for our patients.
Our hospital has been ranked in the top "Best Veterinarians in Kansas City" by City Lifestyle. We pride ourselves on a welcoming environment where team members feel safe to learn and seek guidance from each other.
Responsibilities of a Client Service Representative:
  • Welcome our clients in a friendly, helpful, and compassionate manner
  • Prepare and review documents and medical records accurately and completely
  • Educate and advise clients regarding MVES/OVES services and practices
  • Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
  • Process invoices and payments accurately
  • Update and maintain client/pet records and files in accordance with hospital legal requirements
  • Assist with other administrative duties such as scanning, faxing, emailing, for example
  • Support team to reach common goals
  • Ability to recognize and seek guidance in all client-related cases where protocol does not apply

About You:
  • Excellent interpersonal skills and able to develop and maintain positive working relationships with others
  • Have a fundamental knowledge of windows based computer programs
  • Proven effective communication and the ability to multitask and prioritize
  • Willing and able to provide exceptional customer service
  • A motivated and dedicated individual who is self- motivated to provide exceptional service

Check out the video below to see what its like working at our Mission or Overland Park locations!
https://youtu.be/YPfZT7muBhQ?si=RR4tL_58-ISMOXhC
Schedule and compensation:
  • Pay is dependent on experience
  • Shift differentials available for weekends and overnights
    $3.00/hr on hours between 10pm and 8am
    $1.50/hr from midnight Saturday morning to midnight Sunday night
  • Swing shift 12p-10p Su -W
  • Day shift 8a- 6p Su- W
  • Possible Overnight shift 10p- 8a Hrs TBD

Benefits:
* 401(k) matching
* Employee assistance programs
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Paid time off
* Professional development assistance
* Tuition discounts and assistance available toward an Accredited Veterinary Technology Programs and Practice Management Program
* Shift Differentials
* Quarterly Bonus Program
* Uniform Allowance
* Paid Time Off
* Medical/Dental/Vision
* Short/Long term Disability
* Life Insurance
* Pet Insurance
* Generous Employee Pet Discount
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado,Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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