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How much do veterinary client service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for veterinary client service representative in Philadelphia, PA is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Philadelphia, PA?

For Veterinary Client Service Representative jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Philadelphia, PA look for?

The top searched job categories for Veterinary Client Service Representative jobs in Philadelphia, PA are:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,366 per year, or $18 per hour.

Veterinary Client Service Representative

Philadelphia, PA • On-site

Innovetive PetCare
Veterinary Services • 51 - 200 employees

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

4th of 52 rated veterinary

Great coworkers

People enjoy working here

Good employer

Learn more about Innovetive PetCareexternal

$18 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Veterinary Client Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Philadelphia, Pennsylvania
Compensation: $18.00 - $21.00 / hour
Description
Are you passionate about pets, people, and delivering exceptional customer service?
2nd Street Animal Hospital is seeking a compassionate, organized, and customer-focused Customer Service Representative (CSR)/Veterinary Receptionist to join our growing team in Philadelphia's vibrant Northern Liberties neighborhood.
As the first and last person our clients interact with, you'll play a key role in creating an exceptional client experience while supporting our veterinarians and technicians in a collaborative, fast-paced veterinary hospital. If you enjoy building relationships, thrive in a team environment, and love helping pets and the people who love them, we'd love to meet you!
2nd Street Animal Hospital is an AAHA-accredited, Fear Free Certified®, eco-friendly veterinary hospital providing exceptional care for dogs, cats, birds, exotic pets, and small mammals. Our state-of-the-art facility offers advanced surgery, comprehensive diagnostics, preventive care, dentistry, and specialized medicine, allowing our team to practice high-quality veterinary medicine every day.
As part of Innovetive Petcare, you'll enjoy the close-knit culture of a locally trusted hospital backed by the resources, professional development, and career opportunities of a growing national veterinary network.
What You'll Do
As a Veterinary Customer Service Representative, you will:
  • Create a welcoming, compassionate experience for every client and patient.
  • Answer multi-line phones, emails, and client inquiries professionally and efficiently.
  • Schedule wellness, sick, surgical, specialty, and referral appointments.
  • Check patients in and out while maintaining accurate electronic medical records.
  • Review medical records to communicate doctor-approved treatment plans, estimates, discharge instructions, and follow-up recommendations.
  • Process payments and maintain accurate financial documentation.
  • Coordinate communication between clients, veterinarians, specialists, and referring hospitals.
  • Recognize when medical questions require assistance from the veterinary team.
  • Maintain organized medical records and document all client interactions accurately.
  • Support daily hospital operations through administrative and front desk responsibilities.
  • Help create a positive, collaborative workplace culture centered on outstanding patient care and client service.

What We're Looking For
We're seeking someone who:
  • Has previous customer service experience in veterinary medicine, healthcare, hospitality, or another client-focused industry.
  • Communicates with professionalism, empathy, and confidence.
  • Can accurately review patient records and communicate veterinarian-approved recommendations while understanding appropriate medical boundaries.
  • Is highly organized, dependable, and detail-oriented.
  • Thrives in a fast-paced environment while successfully multitasking.
  • Enjoys working both independently and collaboratively.
  • Has a genuine passion for animals and delivering exceptional client experiences.
  • Veterinary receptionist or veterinary client service experience.
  • Experience working in an animal hospital, veterinary clinic, or healthcare setting.
  • Familiarity with veterinary practice management software such as ezyVet or similar systems.
  • Experience scheduling appointments and managing multi-line phone systems.
  • Basic knowledge of veterinary terminology.

Benefits
We believe in investing in our team members and supporting both personal and professional growth.
Our benefits include:
  • Competitive compensation
  • Medical, dental, and vision insurance
  • Paid Time Off (PTO)
  • 401(k) with company match
  • Employee pet care discounts
  • Continuing education and professional development opportunities
  • Career advancement within Innovetive Petcare
  • Supportive, collaborative team culture

Career Growth & Professional Development
We're committed to helping you build a long-term veterinary career-not just find your next job. Through our structured career development programs, Veterinary Assistants, Veterinary Technicians, and Client Service Representatives have a clear pathway for advancement with tiered skill levels, hands-on learning, mentorship, and defined career progression. Team members also receive access to atDove, an industry-leading veterinary education platform offering hundreds of courses to strengthen clinical skills, client communication, leadership, and professional development. Whether you're just starting your veterinary career or looking to advance to the next level, we'll invest in your growth every step of the way.
If you're looking for a veterinary customer service career where you can make a meaningful impact while growing professionally, we'd love to hear from you. Apply today and become part of a team that's committed to exceptional medicine, outstanding client service, and a positive workplace culture.

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