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Veterinary Client Service Representative Jobs in Michigan

Wild West Veterinary Group PLLC

Be Seen First

Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork--while delivering Fear Free ...

Wild West Veterinary Group PLLC

Be Seen First

Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork--while delivering Fear Free ...

VCA Animal Hospital

Client Service Representative

Howell, MI · On-site

$15 - $20.25/hr

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top ...

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Michigan

Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for veterinary client service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Veterinary Client Service Representative, and why are they important?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by Veterinary Client Service Representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What are Veterinary Client Service Representatives?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.
What are popular job titles related to Veterinary Client Service Representative jobs in Michigan? For Veterinary Client Service Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Veterinary Client Service Representative jobs in Michigan look for? The top searched job categories for Veterinary Client Service Representative jobs in Michigan are:
Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Michigan as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Veterinary Client Service Representative (CSR)

Wild West Veterinary Group PLLC

Marquette, MI • On-site

$16.50 - $18/hr

Full-time

PTO

Posted 21 days ago

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Job description

Veterinary Medicine*Veterinary Receptionist*

Animal Medical Center of Marquette – Marquette, MI
Privately owned Fear Free Certified AAHA-accredited - No weekends, holidays, or on-call

Make every canine & feline visit stress-free from “Hello” to “See-you-soon."

Animal Medical Center of Marquette (AMC) is a small-animal, companion-animal, general-practice veterinary hospital serving the Upper Peninsula. We’re searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork—while delivering Fear Free, low-stress client and veterinary care.

What sets our animal hospital apart:

  • Predictable schedule: Monday–Friday, no weekends, holidays, or after-hours emergencies
  • Competitive pay: $16.50–$18 /hour (40 hrs/week) + annual performance reviews
  • Health-insurance stipend + retirement plan with employer match
  • Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm meds, nutrition, and retail
  • Paid time off so you can hit the trails, slopes, or shoreline of Lake Superior
  • Work in a privately owned hospital where your ideas reach the doctors’ ears—fast

Core duties:

  • Warmly greet pets and pet parents, collect medical histories, and verify vaccination status
  • Schedule wellness exams, urgent-care appointments, dental cleanings, surgeries, ultrasounds, digital radiography, and laser therapy in Cornerstone veterinary practice-management software
  • Answer a busy multi-line phone system, triage emergencies, refill prescriptions, process pharmacy requests, and route messages to DVMs, veterinary technicians, and veterinary assistants
  • Generate and explain treatment plans/estimates, process invoices, apply discounts, and balance daily cash drawers
  • Maintain accurate electronic medical records (EMRs), SOAP notes, lab results, and imaging files
  • Coordinate pet admissions/discharges, anesthesia/surgery consent forms, vaccination certificates, heartworm prevention, flea & tick prevention, parasite control, and microchip registration

Must-have qualifications

  • 2+ years client-service experience (any industry)
  • Master multitasker who stays calm in a high-volume setting
  • Polished written & verbal communication and empathy for anxious clients
  • Consistently positive, solutions-oriented attitude and a proven record of being a collaborative, can-do team player
  • Ability to stand, kneel, or lift up to 40 lbs. to assist with patient handling

Nice-to-have extras:

  • 2+ years as a veterinary receptionist / client care specialist / veterinary CSR
  • Previous work in an AAHA-accredited or Fear Free Certified Practice
  • Fluent in veterinary terminology, vaccine schedules, prescription diets, preventive medicine, and common canine/feline medications

About Animal Medical Center of Marquette:

Our Fear Free, AAHA-accredited hospital provides preventive care, internal medicine, soft-tissue & orthopedic surgery, dentistry, digital X-ray, abdominal & cardiac ultrasound, in-house laboratory diagnostics, therapeutic laser, and urgent care to the Marquette community. Our team is united by the mission: “Exceptional treatment with compassionate care for pets and their families."

Ready to join the team?

  • Upload your rĂ©sumĂ© and a brief cover note telling us why veterinary client service is your passion.

AMC of Marquette is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees, clients, and pets.

Job Type: Full-time

Benefits:

  • Employee discount
  • Paid time off
  • Retirement plan
  • Uniform allowance

Work Location: In person