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Veterinary Client Service Representative Jobs in Michigan

ConnectPay

Client Service Representative

Grosse Pointe, MI

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service ...

ConnectPay

Client Service Representative

Grosse Pointe, MI · On-site

$15 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service ...

NVA

Customer Service Representative

Canton, MI · On-site

$14.75 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... client service both in person and over the phone. This role supports the veterinary team by ... representative for recruiting-related communication - All job opportunities and applications are ...

NVA

Customer Service Representative

Canton, MI · On-site

$15 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... client service both in person and over the phone. This role supports the veterinary team by ... representative for recruiting-related communication - All job opportunities and applications are ...

Encore Vet Group

Veterinary Assistant

Monroe, MI · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Be Doing (Hybrid VA + CSR Role) This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday. Veterinary Assistant (60%

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Michigan

Veterinary Client Service Representative information

See Michigan salary details

$8

$16

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How much do veterinary client service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for veterinary client service representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are popular job titles related to Veterinary Client Service Representative jobs in Michigan?

For Veterinary Client Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Michigan look for?

The top searched job categories for Veterinary Client Service Representative jobs in Michigan are:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Michigan as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Client Service Representative

ConnectPay

Grosse Pointe, MI

$15 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 hours ago

Job description

Company Description

ConnectPay offers online payroll solutions and is committed to providing first-name-basis service and technology-first innovation. ConnectPay has steadily built a reputation as a flexible and responsive resource for all of its clients with a complete suite of solutions that make growing your business easier.

Today, thousands of small and mid-sized businesses use ConnectPay to process payroll, automate taxes, and integrate data. And every single one of them is able to leverage ConnectPay's services and resources while remaining connected to their own independent brokers and advisors. Our customers trust us to make their core business activities simpler, and we trust them to choose the best and brightest brokers for their unique needs.  Mutual trust is a beautiful thing.

With offices outside Boston, Detroit and in Fairfield, we are among the fastest growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company.

To learn more visit www.connectpayusa.com

Job Description

Join our dynamic startup, recently named among the "Fast 50"- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Key Responsibilities:

  • Review and process payroll across multiple states.
  • Maintain meticulous attention to detail, accurately complete tasks under deadline.
  • Update and maintain CRM system.
  • Initiate ongoing client enrollment, education and onboarding.
  • Effectively handle in-bound calls in a timely and friendly manner. 
  • Maintain confidentiality and acting with integrity while handling sensitive information.
  • Perform other duties as assigned.

Qualifications:

  • Ability to work with web-based applications.
  • Excellent organizational and time management skills.
  • Articulate communicator in a variety of settings. 
  • Extraordinary attitude with client service orientation.
  • Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
  • Act with professionalism and urgency.
  • Operate a 10-key with speed and accuracy.
  • Knowledge of bookkeeping or payroll functions helpful.
  • Payroll Certification (FPC or CPP) a plus.
  • Associate's degree or equivalent.
Additional Information

ConnectPay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.

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