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Veterinary Client Service Representative Jobs in Chicago, IL

GoodVets

Lead Client Service Representative

Chicago, IL · On-site

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who ... As a Lead Client Service Representative (CSR), you are the first and last impression for every ...

NVA

Client Services Representative

Mundelein, IL · On-site

$16 - $20/hr

What We're Looking For * 1-2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred). * Strong communication ...

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Veterinary Client Service Representative information

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$10

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$27

How much do veterinary client service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for veterinary client service representative in Chicago, IL is $19.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Chicago, IL?

For Veterinary Client Service Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Chicago, IL look for?

The top searched job categories for Veterinary Client Service Representative jobs in Chicago, IL are:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,308 per year, or $19.4 per hour.

Veterinary Client Service Representative

Lansing Animal Hospital

Lansing, IL

$15.50 - $21.25/hr

Full-time

PTO

Re-posted 4 days ago

Job description

Veterinary Client Service Representative (CSR) | Lansing Animal Hospital | Lansing, IL

Love animals? Obsessed with staying organized? Thrive in a fast-paced environment where no two days are the same? We'd love to meet you!

Boughton Animal Clinic is looking for a friendly, outgoing, and compassionate Veterinary Client Service Representative to join our team! You'll be the first smile our clients see and the voice that helps guide pet parents through every step of their visit.

If you love helping people, cuddling the occasional puppy (or cat...when they allow it ), and being part of an amazing team, keep reading.

What You'll Be Doing
  • Greeting clients and their pets with a warm, welcoming attitude from the moment they walk through our doors.
  • Answering incoming phone calls and assisting clients with scheduling appointments, prescription refill requests, and general questions.
  • Scheduling appointments efficiently while helping maximize the doctors' daily schedules.
  • Checking clients in and out, processing payments, and explaining invoices with confidence and professionalism.
  • Educating pet parents about wellness care, preventive medicine, vaccines, diagnostics, and available services.
  • Communicating with veterinarians and technicians to ensure seamless patient care and exceptional client service.
  • Managing medical records and accurately entering client and patient information into our practice management software.
  • Responding to emails, text messages, and online appointment requests in a timely manner.
  • Helping coordinate prescription requests and communicating with clients when medications are ready for pickup.
  • Assisting with appointment confirmations, follow-up calls, and client reminders.
  • Maintaining a clean, organized, and welcoming reception area and lobby.
  • Helping keep the hospital running smoothly by staying organized and anticipating the needs of the team.
  • Supporting clients with empathy and compassion during difficult conversations, emergencies, and end-of-life visits.
  • Working closely with the entire hospital team to create a positive, efficient, and stress-free experience for pets and their families.
  • Finding solutions, staying flexible, and jumping in wherever needed to help the team succeed.
  • Bringing positive energy to work every day and helping make Boughton Animal Clinic a place where both clients and teammates love to be.
We're Looking For Someone Who Is:
  • Friendly, positive, and genuinely loves working with people and pets.
  • Able to multitask without breaking a sweat.
  • Organized, dependable, and detail-oriented.
  • Comfortable in a busy, team-focused environment.
  • A great communicator with excellent customer service skills.
  • Ready to jump in wherever needed to help the team succeed.
Requirements
  • Must have at least 1 year of veterinary experience.
  • Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is preferred.
  • Exceptional customer service and communication skills, both in person and over the phone.
  • Comfortable handling a high volume of calls while providing a positive client experience.
  • Strong computer skills and the ability to learn veterinary practice management software.
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  • Strong attention to detail when scheduling appointments, processing payments, and maintaining accurate client and patient records.
  • Comfortable discussing estimates, invoices, wellness plans, and preventive care with clients.
  • Ability to remain calm, compassionate, and professional during emotional or emergency situations.
  • Reliable, punctual, and dependable with a strong work ethic.
  • Positive attitude and willingness to work collaboratively with veterinarians, technicians, assistants, and fellow CSRs.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to stand, walk, and move throughout the clinic for extended periods and occasionally lift up to 30 pounds.
  • Passion for providing exceptional care and creating a welcoming experience for every client and their pet.
Why You'll Love Working Here
  • Competitive pay based on experience.
  • Benefits offered DAY ONE of employment. 
  • Supportive team that truly has each other's backs.
  • Opportunities to learn, grow, and build your veterinary career.
  • Employee discounts on pet care.
  • PTO (paid time off) because we truly believe in TREAT YOUR SELF MENTALITY.
  • Uniform allowance for comfy scrubs that you will wear everyday. 
  • Every day is different-and you'll spend it helping pets and the people who love them.

If you're looking for more than just a job and want to be part of a team that genuinely cares about pets, clients, and each other, we'd love to hear from you.

Apply today and join the Lansing Animal Hospital family! Questions? Contact our clinical staff recruiter at ashley@obrienvetgroup.com 

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