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Veterinary Client Service Representative Jobs in Indiana

NVA

Client Services Representative

Evansville, IN · On-site

$15.25 - $20.75/hr

We are a small animal practice looking for a full time Veterinary Client Services Representative. We are looking for a dependable individual to join our team. This role will be responsible for ...

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Indiana

Veterinary Client Service Representative information

See Indiana salary details

$9

$17

$25

How much do veterinary client service representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for veterinary client service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Veterinary Client Service Representative, and why are they important?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by Veterinary Client Service Representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What are Veterinary Client Service Representatives?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.
What are popular job titles related to Veterinary Client Service Representative jobs in Indiana? For Veterinary Client Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Veterinary Client Service Representative jobs in Indiana look for? The top searched job categories for Veterinary Client Service Representative jobs in Indiana are:
Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.
Veterinary Client Service Representative

Veterinary Client Service Representative

Magrane Pet Medical Center

Mishawaka, IN

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Description

Veterinary Client Service Representative 

Magrane Pet Medical Center 

Mishawaka, IN

Full-Time

Do you love helping people and their pets? Are you someone who thrives in a fast-paced environment while delivering exceptional customer service? Magrane Pet Medical Center, a Thrive Pet Healthcare partner, is looking for a compassionate, organized, and dependable Client Service Representative to join our team!

As the first point of contact for our clients, you'll play a vital role in creating a welcoming experience and helping strengthen the bond between pets, their families, and our veterinary team.

What We're Looking For 

Our ideal candidate:

  • Has a positive, friendly, and professional attitude
  • Demonstrates outstanding customer service skills
  • Communicate effectively in person, on the phone, and electronically
  • Is organized, detail-oriented, and able to multitask
  • Works well both independently and as part of a team
  • Remains calm and compassionate during stressful situations
  • Is reliable, flexible, and eager to learn
  • Veterinary experience is preferred but not required
  • Must be able to work a rotating Saturday schedule

Responsibilities 

  • Greet clients and patients with warmth and professionalism
  • Answering phone calls and assisting with client inquiries
  • Schedule appointments and manage the daily appointment flow
  • Process payments and maintain accurate client records
  • Educate clients on hospital services, preventive care, and follow-up instructions
  • Coordinate communication between clients and the medical team
  • Maintain a clean, organized, and welcoming reception area
  • Support team members to ensure an exceptional client experience

Why Join Magrane Pet Medical Center? 

For more than 80 years, Magrane Pet Medical Center has proudly served pets and their families in the Mishawaka community. As an AAHA-accredited hospital, we are committed to providing high-quality medicine alongside outstanding customer care. We believe our people are our greatest asset and foster a culture built on teamwork, respect, compassion, and continuous growth.

Benefits – our care in action 

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include: 

  • Competitive compensation
  •  ​​​​​​Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
  •  Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​   
  •  Pet Perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
  •  Generously subsidized backup and ongoing care support for children, adults, and pets
  •  Mental health benefits including coaching and therapy sessions
  •  401k program
  •  Continuing education and development support through our library of free CE courses and paid time off to complete
  •  Scholarship opportunities and student loan support program

Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.       

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.Â