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Veterinary Client Service Representative Jobs in Indiana

VCA Animal Hospital

Client Service Representative

Carmel, IN · On-site

$16 - $21.75/hr

Client Service Representative VCA Companion AMC in Carmel, IN We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement ...

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Indiana

Veterinary Client Service Representative information

See Indiana salary details

$9

$17

$25

How much do veterinary client service representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for veterinary client service representative in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Veterinary Client Service Representative, and why are they important?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by Veterinary Client Service Representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What are Veterinary Client Service Representatives?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.
What are popular job titles related to Veterinary Client Service Representative jobs in Indiana? For Veterinary Client Service Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Veterinary Client Service Representative jobs in Indiana look for? The top searched job categories for Veterinary Client Service Representative jobs in Indiana are:
Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Indiana as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.
Client Service Representative - Receptionist

Client Service Representative - Receptionist

Pets and Vets as Partners, PLLC

West Lafayette, IN • On-site

$14/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Description

Client Service Representative – Receptionist

Pets and Vets as Partners is an AAHA-accredited, dog and cat general practice in West Lafayette, Indiana, providing comprehensive care to the Greater Lafayette community. Guided by our motto, “quality pet care with a gentle touch,” we’re a team-focused, client-centered clinic that values compassion, collaboration, and growth.   We’re looking for a Client Service Representative to be the first and last impression of our clinic. In this role, you’ll communicate with clients, manage scheduling, handle check-in and check-out, and help create a top-tier experience in a friendly, welcoming, yet professional environment.   What You’ll Do
  • Be the first and last impression—greet clients with warmth and professionalism
  • Manage phone, online, and in-person communication
  • Schedule appointments and keep the daily schedule running smoothly
  • Coordinate communication between clients, DVMs, and technical staff
  • Maintain accurate records and communicate with outside clinics/labs
  • Review invoices, process payments, and support prescription fulfillment
  • Keep client areas clean, organized, and welcoming
  • Educate clients on products, services, and online pharmacy options
  About the Team & Hospital
  • Collaborative team of 4 DVMs, 4 credentialed technicians, 6 assistants, and 2 CSRs
  • Strong focus on teamwork, cross-training, and continuous learning
  • Fully electronic (Cornerstone + Otto) with digital radiography, ultrasound, IDEXX lab, surgical and dental suites
  • Committed to low-stress handling and patient well-being
  What We Offer
  • Salary starting at $14/hour depending on skills and experience
  • Learning + mentorship from experienced veterinary professionals
  • Growth and development opportunities
  • Flexible scheduling with PTO accrued based on hours worked
  • Full-time hours: 30–38 per week

Benefits and Perks

  • Complimentary Short Term Disability
  • Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family 
  • Company Sponsored Employee Assistance Program (Headspace)
  • 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment
  • Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents
  • Flexible Spending Account,  Health Savings Account or Health Reimbursement Account  options 
  • United Healthcare Dental Insurance; includes a 100% paid premium option for team members
  • United Healthcare Vision Insurance options
  • Long Term Disability option (paid for by employee)
  • Progyny-Fertility and Family Building Support
  • Team Member Discounts for Pet Care
  • Paid time off-inclusive of sick, personal, and vacation
  • Digital Musculoskeletal Support
  • Referral Bonus Program
  • DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital whileempowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

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