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Veterinary Client Service Representative Jobs in California

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Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for veterinary client service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Veterinary Client Service Representative, and why are they important?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by Veterinary Client Service Representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What are Veterinary Client Service Representatives?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.
What are popular job titles related to Veterinary Client Service Representative jobs in California? For Veterinary Client Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Veterinary Client Service Representative jobs in California look for? The top searched job categories for Veterinary Client Service Representative jobs in California are:
What cities in California are hiring for Veterinary Client Service Representative jobs? Cities in California with the most Veterinary Client Service Representative job openings:
Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in California as of June 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Veterinary Client Service Representative

Veterinary Cancer Group LA

Culver City, CA

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description

Veterinary Cancer Group of Los Angeles is hiring full-time experienced Veterinary Client Service Representatives to join our amazing oncology team! The Client Care Specialist is the primary support to our front office.

Veterinary Cancer Group in Los Angeles invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. At Veterinary Cancer Group in Los Angeles, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more! 

Ideal candidate:

Experienced Veterinary Client Care Specialist - Provide the first impression of the hospital to clients and patients. The Client Care Specialist must be friendly, professional and courteous, and capable of handling many tasks at once with many interruptions. They must maintain the appearance of the business office. Work requires knowledge and desire to help animals and their owners. 
Job Overview: 
According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. Many that are diagnosed with cancer, survive to go on with their healthy, happy lives. With the help of the amazing staff at the Veterinary Cancer Group - one of the largest and most technologically sophisticated veterinary oncology groups, we are making this come true in our area. Our Client Care Specialist are an integral part of the hospital. Client Care Specialist are responsible for a variety of tasks related to customer service and patient care within the veterinary practice. Tasks include scheduling appointments for existing clients and preparing new clients for consults, animal handling, record management, presenting financial options and estimates, accurately reviewing service charges and entering into the client processing database, extensive client interaction, and preparing clients for their next appointment.
Our Ideal Candidate: 

  • Experience Veterinary Client Care Specialist preferred 
  • Experience in Oncology is a plus 
  • Team player and willingness to cross train in all areas
  • Positive attitude

Job Responsibilities:  

  • Greet clients and patients in a friendly manner. 
  • Get weights on patients and update medical record
  • Escorts and place patients in examine rooms. 
  • Notify the doctor of the patient’s arrival. 
  • Make sure New Patients records are in record for the following day add a new patient history sheet if needed. 
  • Confirm appointments for the following day. 
  • Prepare drop-off forms, estimates and client authorizations.
  • Coordinate incoming calls and client call backs
  • Set up and schedule all appointments for new patients and rechecks.  
  • Track no shows and canceled appointments by making a note in the medical record.  
  • Gather new patient’s records by calling the referring veterinarians office. 
  • Enter new client and patient information into computer.  
  • Enter into the computer all correspondence into patient’s medical record. 
  • Keep existing client and patient information up to date. 
  • Light cleaning of the exam rooms and front lobby area. 
  • Check clients out by receiving and processing payment for services rendered.  Also reviewing and printing invoice.  
  • Receive signed surgery/treatment consent forms and euthanasia forms. 
  • Monitor incoming faxes/emails and distribute appropriately.
  • Attach laboratory results to medical record and task to doctor for review
  • Perform other duties as assigned.   

Pay Range: $20.00-$25.00 hourly dependent upon experience.  

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.