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Veterinary Client Service Representative Jobs in California

NVA

Customer Service Representative Lead

Long Beach, CA · On-site

$21 - $26/hr

Customer Service Representative (CSR) Lead Belmont Shore Veterinary Hospital | Long Beach, CA $21 ... If you have proven experience in veterinary client service, team leadership, and front office ...

NVA

Customer Service Representative Lead

Long Beach, CA · On-site

$21 - $26/hr

Customer Service Representative (CSR) Lead Belmont Shore Veterinary Hospital Long Beach, CA $21-$26 ... If you have proven experience in veterinary client service, team leadership, and front office ...

NVA

Client Services Representative

Alameda, CA · On-site

$19 - $25/hr

We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital. Overview Join our dynamic veterinary team as a ...

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Veterinary Client Service Representative information

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$26

How much do veterinary client service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for veterinary client service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in California?

For Veterinary Client Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in California look for?

The top searched job categories for Veterinary Client Service Representative jobs in California are:

What cities in California are hiring for Veterinary Client Service Representative jobs?

Cities in California with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative Lead

NVA

Long Beach, CA • On-site

$21 - $26/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description


Customer Service Representative (CSR) Lead
Belmont Shore Veterinary Hospital | Long Beach, CA
$21-$26/hour + Full Benefits
Belmont Shore Veterinary Hospital is seeking an experienced Customer Service Representative (CSR) Lead with a strong background in the veterinary industry to oversee front desk operations and elevate the client experience.
If you have proven experience in veterinary client service, team leadership, and front office coordination, this is your opportunity to step into a key leadership role where your impact is immediate and meaningful.
Why You'll Stand Out in This Role
  • Leadership opportunity in a fast-paced veterinary hospital
  • Direct impact on client satisfaction, team performance, and hospital success
  • Collaborative, supportive, team-oriented culture
  • Work with experienced veterinarians and a high-performing clinical team
Key Responsibilities
  • Lead and supervise a team of Customer Service Representatives (CSRs)
  • Ensure consistent delivery of exceptional veterinary client service
  • Manage front desk workflow: check-in/out, phones, scheduling, client communication
  • Resolve client concerns professionally and efficiently
  • Train, mentor, and support CSR team members
  • Collaborate with veterinarians and technicians to ensure seamless patient care
  • Maintain accuracy in a paperless, electronic medical record (EMR) system
Required Qualifications (Indeed/LinkedIn Optimized Keywords)
  • Veterinary experience required (clinic, hospital, or similar setting)
  • Previous CSR Lead, Lead Receptionist, or Front Desk Supervisor experience preferred
  • Strong skills in client communication, conflict resolution, and team leadership
  • Experience with veterinary practice management software (Avimark, eVet, Cornerstone, etc.)
  • Ability to multitask in a high-volume, fast-paced environment
  • Tech-savvy and comfortable with paperless workflows and scheduling systems
Compensation & Benefits
  • Pay: $21-$26/hour (based on experience & leadership background)
  • Health insurance (full-time employees)
  • Paid vacation & holidays
  • 401(k) retirement plan
  • Employee pet care discounts & benefits
  • Paid uniforms

Schedule: Flexible availability required (evenings & weekends)
What We're Looking For
We are looking for candidates who:
Have strong leadership presence and accountability
Are passionate about client service in a veterinary setting
Can train and motivate a team
Thrive in a structured, high-standard environment
Want long-term growth and stability in a leadership role
Apply Today
Take the next step in your veterinary leadership career and join a hospital that values excellence, teamwork, and compassion.
No phone calls, please
Employment contingent on background check
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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