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Veterinary Client Service Representative Jobs in California

NVA

Customer Service Representative Lead

Long Beach, CA · On-site

$21 - $26/hr

Customer Service Representative (CSR) Lead Belmont Shore Veterinary Hospital Long Beach, CA $21-$26 ... If you have proven experience in veterinary client service, team leadership, and front office ...

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Veterinary Client Service Representative information

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$9

$18

$26

How much do veterinary client service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for veterinary client service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are popular job titles related to Veterinary Client Service Representative jobs in California?

For Veterinary Client Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in California look for?

The top searched job categories for Veterinary Client Service Representative jobs in California are:

What cities in California are hiring for Veterinary Client Service Representative jobs?

Cities in California with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Veterinary Client Service Representative Lead - Emergency

Thrive Pet Healthcare

La Mesa, CA • On-site

Full-time

Medical, Life, Retirement

Re-posted yesterday

Thrive Pet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

24th of 52 rated veterinary

Job description

Description
Lead Veterinary Client Service Representative - Emergency
Employment Type: Full - Time
Schedule: 4 x 10- hour shifts (Days TBD, will include Sundays, Swing/Afternoon shifts)
Locations: La Mesa, California
Experience & Skills Requirements:
  • 5+ years of veterinary clinical/hospital experience required
  • Veterinary Emergency or Urgent Care experience highly preferred
  • Prior leadership experience highly preferred
  • Ability to work Sundays and afternoon swing schedule with schedule flexibility
  • Strong communication , organization, and problem-solving skills
  • Ability to thrive in a fast-paced, high-pressure environment while maintaining professionalism and empathy
  • High school diploma or equivalent
  • EzyVet Experience preferred

Key Role Responsibilities:
Client Service & Communication
  • Greet clients and their pets with prompt professionalism and courtesy
  • Manage a multi-line phone system, delivering clear, compassionate, and informative communication
  • Educate clients on treatment plants, medications, and follow-up care
  • Handle client concerns, questions, and feedback with professionalism and resolution-focused service
  • Address and de-escalate client concerns and complaints in real time, including managing high stress or emotionally charged situations with empathy, tact, and strong problem-solving skills
  • Escalate complex or sensitive situations appropriately when needed while maintaining a high level of client service
  • Facilitate communication between clients, veterinarians, and medical staff

Patient & Administrative Support
  • Admit and discharge patients accurately and efficiently
  • Maintain complete and accurate medical records using the practice management system
  • Enter and update client and patient information
  • Process payments and financial transactions accurately
  • Obtain required client signatures on legal and medical documents
  • Coordinate and obtain medical records from referring or primary veterinarians
  • Send records and communications via email, fax, or other platforms

Team Leadership & Oversight
  • Assign and prioritize daily CSR tasks to ensure operational efficiency
  • Delegate responsibilities and oversee completion of team assignments
  • Train, mentor, and provide constructive feedback to CSR team members
  • Support onboarding and ongoing development of front desk staff
  • Assist in the implementation and improvement of client communication and financial protocols

Operations & Workflow Management
  • Support Veterinarians and medical staff to maintain efficient patient flow
  • Triage client and patient needs to appropriate team members
  • Ensure cleanliness, organization, and professionalism of front office areas
  • Oversee end-of-day cash handling and reconciliation processes
  • Assist in maintaining consistent, high-quality client service standards
  • Perform other responsibilities as assigned by hospital leadership

About the Hospital:
Pet Emergency and Specialty Center - East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community .
We are open 24/7.
Serving La Mesa, El Cajon, Spring Valley, and San Diego.
Benefits - our care in action:
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
  • Competitive pay
  • 401 (k) with employer match
  • Mental health resources, including 24/7 access to Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Employer- sponsored childcare and elder care
  • personalized care for every family-forming journey
  • Free CE courses
  • Pet Perks and veterinary service discounts
  • Student loan management tools and assistance

Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease.
Support for you is as vital as the support you provide.
You'll Thrive With Us
At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise . You can build your skills and earn credentials through:
  • Our vast, diverse, and free library of continuing education courses- ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills
  • A program designed to teach you the fundamentals of running a pet hospital
  • Scholarship opportunities and tuition reimbursement
  • Move into any specialty, hospital type, or environment- across the nation
  • Leadership training for a thriving and long career in the veterinary profession

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $22-$27/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. This pay rate includes shift differential pay.
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners .
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities .
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.

What Thrive Pet Healthcare employees say

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Benefits

Hours and flexibility

Workplace

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About Thrive Pet Healthcare

Sourced by ZipRecruiter

Thrive Pet Healthcare, located in Austin, TX, US, operates within the veterinary services industry, providing high-quality healthcare solutions for pets. The company offers an extensive range of pet care services, from vaccinations and routine exams to dental care and surgical procedures. Founded on the principle of making pet healthcare both affordable and convenient, Thrive Pet Healthcare has become an integral part of the pet care community, upholding this mission with unmatched dedication. They believe in providing comprehensive care that benefits the overall well-being of pets and have made substantial progress in incorporating advanced methodologies and equipment in their facilities.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2003

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