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Veterinary Client Service Representative Jobs in California

NVA

Client Services Representative

Alameda, CA · On-site

$19 - $25/hr

We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital. Overview Join our dynamic veterinary team as a ...

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Veterinary Client Service Representative information

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$9

$18

$26

How much do veterinary client service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for veterinary client service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in California?

For Veterinary Client Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in California look for?

The top searched job categories for Veterinary Client Service Representative jobs in California are:

What cities in California are hiring for Veterinary Client Service Representative jobs?

Cities in California with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Client Services Representative

NVA

Alameda, CA • On-site

$19 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Greet clients, answer inquiries, and schedule appointments

  • Manage veterinary software systems to update records, process appointments, and handle billing

  • Communicate with clients about pet care instructions, vaccination schedules, and follow-up appointments

Job description


Do you thrive in a fast-paced environment while multitasking? Are you dependable and enjoy helping people? Do you love animals? We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital.
Overview
Join our dynamic veterinary team as a Veterinary Client Service Representative and become the welcoming face of our AAHA accredited hospital! In this vital role, you will coordinate client interactions, manage appointment scheduling, and support the smooth operation of our veterinary practice; ensuring that pets receive the care they need and their owners feel supported and informed. Your positive attitude and proactive approach will help create a comforting environment for pet owners and their beloved animals as they walk through our doors. You're not just answering phones; you're managing a fast paced flow of patients, coordinating seamlessly with medical staff, and delivering exceptional customer service at every interaction. The ideal candidate is someone who has a positive attitude, enjoys multitasking independently, and is able to work in a time sensitive, fast-paced environment.
Responsibilities
  • Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism
  • Manage veterinary software systems to update patient records, process appointments, and handle billing procedures
  • Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments
  • Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative support tasks
  • Ability to multi-task in a multi-doctor practice
  • Contribute to a positive team environment by collaborating with good communications to colleagues on pet care

Qualifications/Requirements
  • High school diploma or equivalent.
  • Previous experience in a customer service role (veterinary experience preferred but not required)
  • Excellent communication skills both via phone and in person; bilingual ability is a plus for serving diverse clients.
  • Prior experience using multi-line phone systems and handling front desk responsibilities effectively.
  • Strong computer skills and ability to learn new software quickly.
  • Ability to manage time efficiently, prioritize tasks effectively, and maintain professionalism under pressure.
  • Ability to stand for extended periods and lift up to 30 lbs.

Benefits & Perks:
  • Competitive hourly wage based on experience.
  • Generous employee pet care discounts.
  • Health, dental, and vision insurance (for full-time staff).
  • 401k
  • EAP (Employee Assistance Program)
  • Paid Time Off (PTO) and holiday pay.
  • Uniform allowance

Compensation:
Base Hourly Rate of $19-25 DOE
This position offers an exciting opportunity to combine exceptional customer service skills with a passion for animal care. We ask all potential applicant's to have a good work ethic, ability to show up to shifts on schedule with a great work attitude and love to work with animals. Must be able to work some/most Saturdays. Please send a cover letter and resume if you are interested!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
- We may also contact you via text message from an identified NVA representative for recruiting-related communication
- All job opportunities and applications are hosted on our official careers site: careers.nva.com
- There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Industry

Veterinary services

Headquarters location

Agoura Hills, CA, US

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