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Veterinary Client Service Representative Jobs in California

San Dimas Pet Clinic

Client Service Representative

San Dimas, CA

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR ...

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Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for veterinary client service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are popular job titles related to Veterinary Client Service Representative jobs in California?

For Veterinary Client Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in California look for?

The top searched job categories for Veterinary Client Service Representative jobs in California are:

What cities in California are hiring for Veterinary Client Service Representative jobs?

Cities in California with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Veterinary Receptionist - San Clemente, CA

San Clemente Veterinary Hospital

San Clemente, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Who we are
San Clemente Veterinary Hospital is Hiring a Veterinary Client Services Representative!
Position Details
Role: Veterinary Client Services Representative
Status: Full-time
Salary: $18.00-$20.00 per hour
Schedule: Four-day work week, including Saturdays
Benefits Highlights
Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account (full-time only), 529 Savings Plan, Tuition Support Program (full-time only), and Referral Bonus Program.
Wellness & Peace of Mind: Health insurance including medical, dental, and vision (full-time only), supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and a uniform allowance.
Lifestyle Perks You'll Appreciate: A four-day work week, flexible scheduling, six paid holidays (full-time only), an Employee Assistance Program, and an employee discount program.
Looking for a client service role where your work makes a difference for both people and pets? San Clemente Veterinary Hospital is looking for a full-time Veterinary Client Services Representative to join our team!
We're a busy, six-doctor, AAHA-accredited hospital committed to providing exceptional veterinary care while utilizing low-stress handling techniques for our patients. Our Client Services Representatives are the face of our practice and play an important role in creating positive experiences for our clients, supporting our patients, and strengthening our reputation within the community.
Whether you're starting your career in veterinary medicine or looking for an opportunity to continue growing, we'll support your development and help you work toward your professional goals. If you love animals, have a customer service background, and enjoy being part of a busy, collaborative team, this could be a great fit for you.
Why You'll Love It Here
  • A four-day work week that supports a healthy work-life balance.
  • Flexible scheduling.
  • An AAHA-accredited hospital committed to high standards of veterinary care.
  • A team that utilizes low-stress handling techniques to support patient comfort.
  • Training and opportunities for professional growth within the organization.
  • A family-friendly atmosphere and supportive team environment.
  • The opportunity to build meaningful relationships with clients and their pets.

What You'll Do
  • Manage multiple phone lines efficiently and professionally.
  • Communicate with clients with warmth, compassion, and professionalism.
  • Schedule and manage patient appointments.
  • Greet clients and patients and help create a welcoming experience.
  • Process payments and support accurate front-desk transactions.
  • Maintain accurate client and patient information.
  • Keep the reception area clean, organized, and comfortable for clients.
  • Support daily front-desk operations and overall hospital workflow.
  • Help ensure every client and patient interaction reflects the high level of service our hospital is known for.

What You'll Bring
  • A genuine love of animals and commitment to excellent client service.
  • A customer service background.
  • Strong communication and interpersonal skills.
  • The ability to multitask and stay organized in a busy environment.
  • A friendly, professional, and compassionate approach to client interactions.
  • Reliability and a positive, team-focused attitude.
  • Availability to work Saturdays as part of your regular schedule.
  • A desire to learn, grow, and build your career in the veterinary field.

The Extras You'll Actually Feel
You'll enjoy a four-day, 10-hour-shift work week, flexible scheduling, and a team that understands the importance of life outside the hospital. You'll also receive training and support as you develop your veterinary career, along with opportunities to grow within the organization.
Our family-friendly workplace atmosphere, generous employee pet-care discounts, and commitment to both employee well-being and exceptional patient care help create an environment where people can build meaningful, long-term careers.
Benefits You Can't Beat
Financial Benefits
  • A flexible approach to compensation that reflects your skill set and future performance
  • 401(k) matching & Roth Retirement Savings Plan
  • Flexible Spending Account (full-time only)
  • 529 Savings Plan
  • Tuition Support Program (full-time only)
  • Referral Bonus Program

Wellness Benefits
  • Health insurance, including medical, dental, and vision (full-time only)
  • Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
  • Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
  • Sick Time / Paid Time Off
  • Free/discounted lab work for all employee pets
  • Pet discounts on services and products
  • Pet food discount program

Workplace Benefits
  • Quarterly Team Rewards Bonus Program
  • Professional development opportunities
  • Continuing education allowance
  • Uniform allowance

Lifestyle Benefits
  • Six paid holidays (full-time only)
  • Employee Assistance Program
  • Employee discount program

Join Our Team!
If you're ready to bring your customer service skills and love of animals to an outstanding veterinary practice, we'd love to hear from you. Join San Clemente Veterinary Hospital and build a rewarding career with a team that will support your growth along the way. Apply today!
Diversity, equity, inclusion, and belonging are core values at San Clemente Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing a broad range of perspectives and experiences that strengthen how we understand and engage with the world, identify challenges, and develop solutions. That's why we're committed to a workplace culture where employees feel comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.

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