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Veterinary Client Service Representative Jobs in Minnesota

Minnesota Jobs

Client Service Representative

Bloomington, MN · On-site

$16.49 - $18.50/hr

We are seeking a friendly, organized, and customer-focused Client Service Representative (CSR) to ... Previous customer service or veterinary reception experience preferred. * Excellent communication ...

Banfield

Client Service Representative

Maplewood, MN · On-site

$16.50 - $22.25/hr

JOB SUMMARY The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients ...

Minnesota Jobs

Client Service Representative

Minneapolis, MN · On-site

$16.75 - $22.75/hr

Job Summary The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients ...

New

Minnesota Jobs

Client Service Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Job Summary The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients ...

Banfield

Client Service Representative

Waite Park, MN · On-site

$16.37 - $23.35/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in ...

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Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for veterinary client service representative in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are popular job titles related to Veterinary Client Service Representative jobs in Minnesota?

For Veterinary Client Service Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Minnesota look for?

The top searched job categories for Veterinary Client Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Veterinary Client Service Representative jobs?

Cities in Minnesota with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Client Service Representative

VCA Animal Hospitals

Apple Valley, MN • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

VCA Animal Hospitals rating

6.1

Company rating: 6.1 out of 10

Based on 657 frontline employees who took The Breakroom Quiz

28th of 52 rated veterinary

Job description

Client Service Representative at VCA Cedar View Animal Hospital
Who We Are:
VCA Cedar View Animal Hospital, located in Apple Valley, Minnesota, has been a pioneer in the veterinary community for over 40 years. Our four-doctor practice works hard to deliver the best medical care for our patients.
We are proudly an AAHA-accredited hospital providing Preventative/Routine medical care. In addition to our general Veterinary services, we offer advanced services such as orthopedic surgeries, advanced soft tissue surgeries, ultrasounds, and specialty dermatology visits on-site through outside specialists.
Schedule: Full-time opportunities, with flexible scheduling.
Compensation: $ 16.49 to $18.50 / hr. Starting range is determined by skill set and years of experience in the field. Financial growth opportunities available.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Requirements:
  • A passion for animals and a strong desire to provide exceptional care and support
  • Previous experience in a veterinary, animal care, or customer service setting is a plus, but not required - we're happy to train the right candidate!
  • Strong communication skills with a friendly and professional demeanor
  • Willingness to learn new skills and grow within the veterinary field
  • High school diploma or equivalent required

Benefits of Joining VCA Cedar View Animal Hospital
  • Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
  • Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
  • Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
  • Financial Support: 100% employer-paid short-term and long-term
  • Protection: Access to the Better Together Fund for crisis support in qualifying situations.
  • Perks: Rabies prophylaxis vaccine and titer testing.
  • Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.
  • Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
  • Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
  • Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
  • Freebies: Free NAVTA membership and a free subscription to Plumb's.
  • Programs: Leadership development and mentorship programs.
  • Retirement: 401(k) retirement savings plan with increasing employer contribution.
  • Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year's salary.
  • Pet Care Perks: Generous pet care discounts and VIP programs.
  • Advisory Services: Student loan advisory services, tools, and resources.

Location: 7545 147th St W, Apple Valley, MN 55124
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

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