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Veterinary Client Service Representative Jobs in Minnesota

Banfield Pet Hospital

Client Service Representative

Edina, MN · On-site

$16.50 - $22.50/hr

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC ... of the veterinary medical team (in terms of numbers of clients and pets), ensures good ...

Banfield Pet Hospital

Client Service Representative

Edina, MN · On-site

$16.50 - $22.50/hr

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in ...

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All JobsVeterinary Client Service Representative JobsVeterinary Client Service Representative Jobs in Minnesota

Veterinary Client Service Representative information

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$9

$18

$26

How much do veterinary client service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for veterinary client service representative in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Minnesota?

For Veterinary Client Service Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Minnesota look for?

The top searched job categories for Veterinary Client Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Veterinary Client Service Representative jobs?

Cities in Minnesota with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Veterinary Client Service Representative

Twin Cities Animal Rehab + Sports Medicine - North

Blaine, MN • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Wellness resources

Benefits/Perks
  • Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
  • Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
  • A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.  
  • Investment in Your Future: A 401k Retirement plan with employer match. 
  • Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.  
Schedule / Expected Work Hours:
  • Hourly, Full-Time
  • Schedule option of: 10am-6pm Monday-Friday or 8am-6pm Tuesday-Friday
  • Weekend shifts may be required, varies by location
  • Overtime may be required
Job Summary
In your role as the Client Service Representative, you serve as the cornerstone for exceptional client service and the efficient management of daily appointment flow. your primary responsibilities include client support, appointment coordination, and the creation of a warm and efficient front desk atmosphere. For this role, you should have a knack for multitasking, a talent for creative problem-solving, and a genuine enjoyment of working with families to ensure the well-being of their pets.
Responsibilities 
Client/Patient Relationship Management
  • Promotes a client-centered environment and facilitates programs and processes that meet client needs.
  • Warmly greet clients and pets by name.
  • Answer inquiries about rehabilitation services and or products. Ability to describe the initial exam process and modalities. Knowledge of products and prescription foods.
  • Utilize the Practice Management Software (PMS) to schedule, adjust, monitor, and confirm appointments.
  • Audit daily patient schedules, remove blocks, and address incorrectly scheduled appointments.
  • Troubleshoot patient schedule conflicts (i.e. late client, not scheduled client).
  • Manage patient records. Utilize the Practice Management Software (PMS) to add, update, and maintain client and patient information. Record all significant conversations in the client’s communication record.
  • Request previous medical history and diagnostics from primary care and specialty veterinarians. Ensure imaging files are sent with records uploaded to the Practice Management System and saved to the patient/client file.
  • Receive and complete medication requests with the doctor and ensure prescription requests are added to the medical chart. Check in patients and direct them to the proper location.
  • Check-in patients and assist with intake.
  • Discharge patients.
  • Check charts and invoices for completeness. Be willing to learn hospital policies and procedures regarding invoicing and payments.
  • Answer all lines and greet clients. Take accurate messages for the doctors and other staff members and deliver them in a timely manner. Manage phones that are on hold in a timely fashion. Route calls to appropriate staff members. Screen calls for doctors and other staff members.
  • Utilize email and text to communicate with clients. Respond to incoming text messages.
  • Prepare client charges prior to appointment to ensure payment has been collected.
  • Address client concerns and grievances and escalate to lead CSR, leadership, or a DVM when necessary.
Finance and Accounting
  • Utilize the Practice Management Software (PMS) to invoice and collect payments.
  • Process various forms of payment from clients (credit cards, cash, checks)
  • Reconcile all transactions at the end of the day.
  • Audit transactions daily and weekly. Troubleshoot discrepancies.
  • Know all hospital policies regarding pricing, fees, payment plans, and discounts.
  • Explain invoices to clients.
  • Prepare estimates and invoices (when needed).
  • Assist with Accounts Receivable. Follow up with overdue clients.
  • Assist with client communications regarding pricing.
Facility Operations
  • Maintain the lobby and client-facing areas of the clinic to ensure they are clean, safe, and hospitable.
  • Ability to keep the practice clean. This could include cleaning and sanitizing rooms between appointments, washing and drying towels, break room cleanup, disposing of waste, vacuuming, etc.
  • Assist with safety and OSHA Management, as requested by management. (i.e. review of logs, update of tracking sheets)
  • Assist with office equipment maintenance and repairs.
  • Assist with IT – hardware, email account, and shared files.
  • Assist with Inventory Management – regularly schedule counts, monitor expiration dates, confirm receipt of goods, and review prescriptions filled but not yet dispensed.
Marketing
  • Supports the execution of practice-level strategic marketing plan.
  • Supports reputation management.
  • Assists with content development. (i.e. photo and video)
  • Assists with community outreach as requested.
  • Maintain an adequate supply of client education materials.
Other
  • Promotes cooperative working environment among team members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
  • Actively participates in team meetings.
  • Understands and carries out oral and written directions.
  • Maintains positive, cooperative relationships with other teammates.
  • Performs other duties as assigned.
Qualifications
  • High school or equivalent; additional education a plus
  • Minimum one year experience as a Receptionist or in an administrative/customer service role required.
  • Minimum one year experience in veterinary medicine. 
  • Demonstrated competence with computer skills in an office setting.
  • Experience with MS Office (Excel, PowerPoint, Outlook, Teams, Word, etc.) and veterinary practice management software is a plus!