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Verizon Customer Service Jobs (NOW HIRING)

Verizon

Retail Sales Associate

Springfield, MO · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Williamsburg, VA · On-site

$14.50 - $16.50/hr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Salina, KS · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Oklahoma City, OK · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

South Elgin, IL · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Topeka, KS · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Topeka, KS · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Topeka, KS · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Wichita, KS · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Florence, KY · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Missoula, MT · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Boulder, CO · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Spokane Valley, WA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Franklin, OH · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Papillion, NE · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Council Bluffs, IA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Sioux Falls, SD · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

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Verizon Customer Service information

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How much do verizon customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for verizon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Verizon Customer Service representative do?

A Verizon Customer Service representative assists customers with a range of inquiries related to Verizon's products and services, such as billing, technical support, account management, and service troubleshooting. They work to resolve customer issues, answer questions, and provide information about plans or upgrades. Representatives may interact with customers via phone, chat, email, or in person, aiming to ensure customer satisfaction and retention. Their role requires strong communication skills, patience, and a good understanding of Verizon's offerings.

Why is Verizon laying off $15,000?

Verizon Customer Service representatives are not directly involved in company layoffs; layoffs at Verizon typically relate to organizational restructuring or cost-cutting measures. Such decisions are made at the corporate level and may impact various departments, but customer service roles usually focus on assisting customers and maintaining service quality.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Representative, and why are they important?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.
More about Verizon Customer Service jobs
What cities are hiring for Verizon Customer Service jobs? Cities with the most Verizon Customer Service job openings:
What are the most commonly searched types of Verizon Customer Service jobs? The most popular types of Verizon Customer Service jobs are:
What states have the most Verizon Customer Service jobs? States with the most job openings for Verizon Customer Service jobs include:
What job categories do people searching Verizon Customer Service jobs look for? The top searched job categories for Verizon Customer Service jobs are:
Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Retail Sales Associate

Retail Sales Associate

Verizon

Springfield, MO • On-site

$65K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 494 frontline employees who took The Breakroom Quiz

25th of 76 rated telecommunications companies

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Here's what you can expect:
  • Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
  • Learn and uncover customers' needs by creating connections and asking the right questions.
  • Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
  • Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
  • Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
  • Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
  • Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

Join Verizon today and be eligible for a $2,500 sign-on bonus! (subject to the terms and conditions of the award)
We're hiring immediately! This isn't your typical entry-level retail position. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $16,000 a year in individual-based commissions if you hit all your sales goals. Planning to go above and beyond? With our commission program, the opportunities are unlimited for employees who exceed their sales goals. Top performers could make an extra $14,500 or more in individual-based commissions, giving you the chance to earn a total of $65,000+ to $73,500+ annually. Compensation varies by geography, hours worked, and performance.
Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!
  • Best in class medical, dental, and vision
  • Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
  • Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
  • Five weeks of paid time off (vacation, holidays, personal days)
  • 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
  • Up to $8K per year in tuition assistance
  • Discounts up to 50% off on Verizon products and services
  • Additional employee discounts on attractions, automotive, travel and more.

This position is a great way to jumpstart your career! One in five Verizon Retail employees received lateral or promotional moves in 2024. Too good to be true? Hear from our Verizon Retail team members on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.
What we're looking for...
You'll need to have:
  • High school diploma or GED.
  • One or more years of relevant experience required, demonstrated through work experience and/or military experience.
  • Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
  • Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have one or more of the following:
  • Experience working in a commission-based environment.
  • Fluency in Spanish
  • Demonstrated sales experience communicating with customers to find solutions.
  • Customer service experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
After you apply...
You may be required to take an assessment. It takes about 19 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.
Where you'll be working
In this worksite-based role, you'll work onsite at a defined location(s).
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
This is a commission based position with the potential to earn more.

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