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From Home Verizon Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

Afni

Customer Service Representative - Work at Home

$16.50 - $22.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... home office setting. * Customer service experience: Minimum 1 year in a customer service or sales ...

Verizon

Verizon Sales Lead Representative

Carlisle, PA · On-site

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

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From Home Verizon Customer Service information

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How much do from home verizon customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for from home verizon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between From Home Verizon Customer Service vs From Home Verizon Technical Support?

AspectFrom Home Verizon Customer ServiceFrom Home Verizon Technical Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentRemote call center or home officeRemote technical support via phone or chat
Employer & IndustryVerizon, telecommunicationsVerizon, telecommunications
Common Search IntentCustomer service roles, support jobsTechnical support, troubleshooting roles

From Home Verizon Customer Service focuses on assisting customers with billing, account inquiries, and general support. In contrast, From Home Verizon Technical Support involves troubleshooting technical issues related to devices, internet, or network problems. Both roles are remote, require similar credentials, and serve the telecommunications industry, but they differ in technical complexity and daily tasks.

Is from home Verizon customer service a good company to work for remotely?

Verizon customer service roles that are remote typically offer flexible schedules, training, and the use of customer support tools. Employee experiences vary, but the company is generally considered a stable employer with benefits for remote workers. Factors such as job requirements and individual expectations should be considered when evaluating the role.

How to become a work from home Verizon customer service representative?

To become a work-from-home Verizon customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Verizon often requires applicants to complete an online application, pass a skills assessment, and undergo training before starting the role, which may involve working flexible hours and using specific customer service tools.
More about From Home Verizon Customer Service jobs
What cities are hiring for From Home Verizon Customer Service jobs? Cities with the most From Home Verizon Customer Service job openings:
What are the most commonly searched types of Verizon Customer Service jobs? The most popular types of Verizon Customer Service jobs are:
What states have the most From Home Verizon Customer Service jobs? States with the most job openings for From Home Verizon Customer Service jobs include:
What job categories do people searching From Home Verizon Customer Service jobs look for? The top searched job categories for From Home Verizon Customer Service jobs are:
From Home Verizon Customer Service jobs near you
Infographic showing various From Home Verizon Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, 13% Hybrid, and 38% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Apply