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From Home Verizon Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · On-site

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ACC Premiere

Work From Home Customer Service Representative

$16.50 - $22.25/hr

Work From Home-Customer Service ***Equipment Provided*** ***Paid Training*** SCHEDULE: * Training: Monday-Friday 9:00am-5:00pm EST for 2 weeks (100% attendance is required.) * Working: Monday-Friday ...

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From Home Verizon Customer Service information

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How much do from home verizon customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for from home verizon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between From Home Verizon Customer Service vs From Home Verizon Technical Support?

AspectFrom Home Verizon Customer ServiceFrom Home Verizon Technical Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentRemote call center or home officeRemote technical support via phone or chat
Employer & IndustryVerizon, telecommunicationsVerizon, telecommunications
Common Search IntentCustomer service roles, support jobsTechnical support, troubleshooting roles

From Home Verizon Customer Service focuses on assisting customers with billing, account inquiries, and general support. In contrast, From Home Verizon Technical Support involves troubleshooting technical issues related to devices, internet, or network problems. Both roles are remote, require similar credentials, and serve the telecommunications industry, but they differ in technical complexity and daily tasks.

Is from home Verizon customer service a good company to work for remotely?

Verizon customer service roles that are remote typically offer flexible schedules, training, and the use of customer support tools. Employee experiences vary, but the company is generally considered a stable employer with benefits for remote workers. Factors such as job requirements and individual expectations should be considered when evaluating the role.

How to become a work from home Verizon customer service representative?

To become a work-from-home Verizon customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Verizon often requires applicants to complete an online application, pass a skills assessment, and undergo training before starting the role, which may involve working flexible hours and using specific customer service tools.
More about From Home Verizon Customer Service jobs
What cities are hiring for From Home Verizon Customer Service jobs? Cities with the most From Home Verizon Customer Service job openings:
What are the most commonly searched types of Verizon Customer Service jobs? The most popular types of Verizon Customer Service jobs are:
What states have the most From Home Verizon Customer Service jobs? States with the most job openings for From Home Verizon Customer Service jobs include:
What job categories do people searching From Home Verizon Customer Service jobs look for? The top searched job categories for From Home Verizon Customer Service jobs are:
From Home Verizon Customer Service jobs near you
Infographic showing various From Home Verizon Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, 13% Hybrid, and 38% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Customer Service Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN

$13.75 - $18.75/hr

Full-time

Re-posted 13 days ago

Job description

Overview

Customer Relations Specialist
Classification
 Exempt/Non-exempt
Reports to
Customer Relations Supervisor
JOB DESCRIPTION
Summary/Objective
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
Essential Functions
1. Accepts, resolves, and escalates internal and external customer concerns.
2. Documents customer concerns and interactions according to department standards.
3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
4. Utilizes multiple internal systems to access and research customer accounts and history.
5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
6. Refers unresolved customer grievances to Verizon Wireless for further investigation.
7. Provides support to Customer Relations teammates by shadowing and assisting with questions.
8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
Competencies
1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Required Education and Experience
1. High School diploma or equivalent required.
2. Strong proficiency in various computer applications and software required.
Preferred Education and Experience
1. Previous experience in customer service preferred.
2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Coordination — Adjusting actions in relation to others' actions.
4. Time Management — Managing one's own time.
5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.
Abilities
1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
What We Offer
  • Base Pay of $20/hr. plus bonus opportunity
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Work from home with company-provided equipment
Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.
Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.
Work Environment
This is a 100% remote work environment.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.