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Verizon Customer Service Home Based Jobs (NOW HIRING)

Hillview Health Center

Home Based Services

Elizabethton, TN

$11.75 - $14.75/hr

Hillview Home Based Serves is currently searching for compassionate team members for Non-Medical In ... Make note of any significant changes in the client to the agency/service Qualifications Ability to ...

Verizon

Verizon Sales Lead Representative

Randolph, MA · On-site

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Beverly, MA

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Northeast Family Services

Clinician - Home Based

Salem, NH · On-site +1

$55 - $60K/hr

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

Northeast Family Services

Clinician - Home Based

Salem, NH · On-site

$55 - $60K/hr

Northeast Family Services is a premier mental health provider with over 20 years of experience ... The ISO Home Based Clinician reports to the clinical supervisor and serves as a primary therapist ...

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Verizon Customer Service Home Based information

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How much do verizon customer service home based jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for verizon customer service home based in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by home-based Verizon Customer Service representatives, and how are they supported in overcoming them?

Home-based Verizon Customer Service representatives often face challenges such as staying motivated without in-person supervision, managing distractions in a home environment, and maintaining strong communication with remote teams. Verizon supports its remote agents by providing thorough onboarding, access to digital collaboration tools, ongoing training, and regular virtual team meetings. Supervisors and peers are easily accessible for assistance, ensuring that home-based employees feel connected and supported while delivering excellent customer service.

What is a Verizon Customer Service Home Based job?

A Verizon Customer Service Home Based job is a remote position where employees assist Verizon customers with questions, technical support, billing issues, and service inquiries from their own homes. These representatives communicate with customers via phone, chat, or email, providing high-quality service and resolving concerns efficiently. Home-based customer service roles require a quiet work environment, reliable internet, and strong communication skills. Employees are often provided with training and necessary equipment by Verizon to perform their duties effectively.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Home Based representative, and why are they important?

To succeed as a Verizon Customer Service Home Based representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes certification in customer service tools is beneficial. Patience, active listening, and the ability to work independently are standout soft skills in this role. These skills ensure effective issue resolution, customer satisfaction, and consistent performance in a remote work environment.

How hard is it to get hired at Verizon?

Getting hired for a Verizon Customer Service Home Based position typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates often need good communication skills, computer proficiency, and a quiet home workspace; prior customer service experience can be beneficial. The hiring process can take several weeks depending on the volume of applicants and the company's needs.

Is Verizon a good company to work for remotely?

Verizon Customer Service Home Based roles are generally considered stable with competitive pay and flexible schedules. Employees often report positive experiences with training and support, though individual experiences may vary based on location and management. Remote customer service jobs at Verizon typically require good communication skills and the ability to work independently.

Can you work from home as a customer service representative?

Verizon Customer Service Home Based positions allow employees to work remotely, providing customer support via phone, chat, or email. These roles typically require a reliable internet connection, a quiet workspace, and training on company systems. Working from home offers flexibility but may involve scheduled shifts and performance monitoring.

Does Verizon have any work from home jobs?

Verizon offers work-from-home customer service positions, including roles like Verizon Customer Service Home Based. These jobs typically require strong communication skills, a reliable internet connection, and the ability to work independently in a remote environment. They often involve handling customer inquiries, troubleshooting, and providing support via phone or online chat.
What cities are hiring for Verizon Customer Service Home Based jobs? Cities with the most Verizon Customer Service Home Based job openings:
What are the most commonly searched types of Verizon Customer Service jobs? The most popular types of Verizon Customer Service jobs are:
What states have the most Verizon Customer Service Home Based jobs? States with the most job openings for Verizon Customer Service Home Based jobs include:
What job categories do people searching Verizon Customer Service Home Based jobs look for? The top searched job categories for Verizon Customer Service Home Based jobs are:
Verizon Customer Service Home Based jobs near you
Infographic showing various Verizon Customer Service Home Based job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Customer Service Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 29 days ago

Job description

Customer Relations Specialist
 
Classification
 Exempt/Non-exempt
 
Reports to
Customer Relations Supervisor
 
JOB DESCRIPTION
 
Summary/Objective
 
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
 
Essential Functions
 
1. Accepts, resolves, and escalates internal and external customer concerns.
2. Documents customer concerns and interactions according to department standards.
3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
4. Utilizes multiple internal systems to access and research customer accounts and history.
5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
6. Refers unresolved customer grievances to Verizon Wireless for further investigation.
7. Provides support to Customer Relations teammates by shadowing and assisting with questions.
8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
 
Competencies
 
1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
 
Supervisory Responsibilities
This position has no supervisory responsibilities.
 
Travel
No travel is expected for this position.
 
Required Education and Experience
 
1. High School diploma or equivalent required.
2. Strong proficiency in various computer applications and software required.
 
Preferred Education and Experience
 
1. Previous experience in customer service preferred.
2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
 
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Skills
1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Coordination — Adjusting actions in relation to others' actions.
4. Time Management — Managing one's own time.
5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.
 
Abilities
1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
 
 
What We Offer
  • Base Pay of $20/hr. plus bonus opportunity
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Work from home with company-provided equipment
 
Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.
Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.
 
Work Environment
This is a 100% remote work environment.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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