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Freelance Verizon Customer Service Jobs (NOW HIRING)

Cellular Sales

Verizon Customer Service Representative

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Refers unresolved customer grievances to Verizon Wireless for further investigation. * Provides ... Preferred Education and Experience 1. Previous experience in customer service preferred. 2. ...

New

Verizon

Verizon Sales Expert

Brookline, MA

$72K/yr

Deliver an outstanding customer experience by helping customers choose the right Verizon products and services * Achieve and exceed monthly sales goals * Stay up to date on the latest devices ...

Verizon

Verizon Sales Lead Representative

Stoneham, MA · On-site

$75K - $160K/yr

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Brookline, MA · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Andover, MA · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Carlisle, PA · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Lowell, MA · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Beverly, MA · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Rindge, NH · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Glastonbury, CT · On-site

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Charlotte Tilbury

Freelance Brand Expert

Salem, NH · On-site

As a member of the Charlotte Tilbury Freelance Brand Expert team you will need strong artistry, sales and service talents. You will be teaching customers Charlotte's secrets of artistry learnt in ...

Verizon

Verizon Sales Lead Representative

Fall River, MA · On-site

$60K - $140K/yr

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Charlotte Tilbury

Freelance Brand Expert

Salem, NH · On-site

As a member of the Charlotte Tilbury Freelance Brand Expert team you will need strong artistry, sales and service talents. You will be teaching customers Charlotte's secrets of artistry learnt in ...

Verizon

Verizon Sales Lead Representative

Waltham, MA

$55K - $160K/day

  • Medical

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

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Freelance Verizon Customer Service information

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$22

$68

How much do freelance verizon customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for freelance verizon customer service in the United States is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $18.75 per hour, depending on experience, location, and employer.

Does Freelance Verizon Customer Service offer remote customer service jobs?

Freelance Verizon Customer Service roles typically offer remote customer service jobs, allowing agents to work from home. These positions often require strong communication skills, familiarity with customer service tools, and the ability to handle calls or chats independently. Remote work arrangements are common in freelance customer service roles within the telecommunications industry.

What is the difference between Freelance Verizon Customer Service vs Verizon Customer Service Representative?

AspectFreelance Verizon Customer ServiceVerizon Customer Service Representative
CredentialsNone specific; strong communication skills preferredHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, flexible hours, self-managedIn-office or call center, scheduled shifts
Employer & Industry UsageIndependent contractors, freelance platformsVerizon company, customer support centers
Search & Comparison IntentFlexible, remote customer service jobsFull-time or part-time Verizon support roles

Freelance Verizon Customer Service roles offer flexibility and remote work, ideal for independent contractors. Verizon Customer Service Representatives typically work in structured environments with scheduled shifts. Both roles involve assisting customers, but the freelance position provides more autonomy, while the in-house role offers stability and company benefits.

Does Freelance Verizon Customer Service hire people with no experience?

Freelance Verizon Customer Service roles typically do not require prior experience, as training is often provided to new hires. Strong communication skills and basic computer knowledge are usually sufficient to start, making it accessible for those new to customer service jobs.
More about Freelance Verizon Customer Service jobs
What cities are hiring for Freelance Verizon Customer Service jobs? Cities with the most Freelance Verizon Customer Service job openings:
What are the most commonly searched types of Verizon Customer Service jobs? The most popular types of Verizon Customer Service jobs are:
What states have the most Freelance Verizon Customer Service jobs? States with the most job openings for Freelance Verizon Customer Service jobs include:
What job categories do people searching Freelance Verizon Customer Service jobs look for? The top searched job categories for Freelance Verizon Customer Service jobs are:
Freelance Verizon Customer Service jobs near you
Infographic showing various Freelance Verizon Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.

Verizon Customer Service Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN

$13.75 - $18.75/hr

Full-time

Re-posted 17 days ago

Job description

Overview

Customer Relations Specialist
Classification
 Exempt/Non-exempt
Reports to
Customer Relations Supervisor
JOB DESCRIPTION
Summary/Objective
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
Essential Functions
1. Accepts, resolves, and escalates internal and external customer concerns.
2. Documents customer concerns and interactions according to department standards.
3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
4. Utilizes multiple internal systems to access and research customer accounts and history.
5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
6. Refers unresolved customer grievances to Verizon Wireless for further investigation.
7. Provides support to Customer Relations teammates by shadowing and assisting with questions.
8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
Competencies
1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Required Education and Experience
1. High School diploma or equivalent required.
2. Strong proficiency in various computer applications and software required.
Preferred Education and Experience
1. Previous experience in customer service preferred.
2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Coordination — Adjusting actions in relation to others' actions.
4. Time Management — Managing one's own time.
5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.
Abilities
1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
What We Offer
  • Base Pay of $20/hr. plus bonus opportunity
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Work from home with company-provided equipment
Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.
Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.
Work Environment
This is a 100% remote work environment.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.