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Verizon Customer Service Jobs (NOW HIRING)

Verizon

Store Sales Associate - Verizon

Fletcher, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Fletcher, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Fletcher, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Consultant - Verizon

Fletcher, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Arden, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Consultant - Verizon

Arden, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Representative - Verizon

Arden, NC · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

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How much do verizon customer service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for verizon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service representative?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

Does Verizon Customer Service allow work from home?

Verizon Customer Service roles often offer remote work options, especially for customer support positions, which may include training and the use of communication tools like chat and phone systems. Availability of work-from-home arrangements can vary by location and specific job requirements, and some positions may require in-office presence or hybrid schedules.

Does Verizon Customer Service offer remote customer service jobs?

Verizon Customer Service offers remote customer service positions that allow employees to work from home. These roles typically require good communication skills, a reliable internet connection, and sometimes specific technical equipment. Remote jobs are often available on a full-time or part-time basis, depending on the company's needs.
More about Verizon Customer Service jobs

What cities are hiring for Verizon Customer Service jobs?

Cities with the most Verizon Customer Service job openings:

What are the most commonly searched types of Verizon Customer Service jobs?

The most popular types of Verizon Customer Service jobs are:

What states have the most Verizon Customer Service jobs?

States with the most job openings for Verizon Customer Service jobs include:

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The top searched job categories for Verizon Customer Service jobs are:

Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Customer Service Representative

Aurora Ripple Enterprises

Falls Church, VA • On-site

$17 - $23.25/hr

Other

Posted 3 days ago

New

Job description

Customer Service Representative

Verizon is one of the nation's fastest-growing firms in the industry. Our company is a pioneer in brand engagement, constantly pushing the boundaries with innovative promotional events and personalized marketing strategies that deliver measurable results for our prestigious clients. We are at the forefront of the industry, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns.

Our mission is to assist in expanding throughout the territory while simultaneously cultivating the next generation of leaders within our field.

Verizon is seeking a passionate and ambitious Customer Service Representative to join our team. As a Customer Service Representative, you will work directly with clients to create positive interactions when introducing the brand and enrolling them in new services. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients through their enrollment process.

What does a typical day look like for our Customer Service Representative? Let's break it down:

  • Meet with potential customers in the community to guide them through the enrollment process and ensure customer satisfaction by informing them about the latest non-profit goals
  • Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
  • Stay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost sales
  • Accurately record and manage customer account details to ensure smooth service activations and installations
  • Work together with top-performing Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
  • Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward

Qualifications of the Customer Service Representative:

  • High School Diploma
  • No prior experience is required - past customer service, account/brand management, or relevant sales experience is a plus!
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to build rapport quickly and manage relationships effectively
  • Self-motivated, goal-oriented, and passionate about driving sales results
  • Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services

Although our Customer Service Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and those who desire to grow in their career and professional portfolio.

If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Customer Service Representative role is for you!

Apply