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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

Customer Service | Full-Time

Customer Care Agent

Pembroke, GA · On-site

$14 - $18.75/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... High school diploma or equivalent * Excellent organizational, written, and oral communication ...

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How much do school customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for school customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a school customer service representative?

School customer service representatives are staff members who assist students, parents, and faculty by answering questions, resolving concerns, and providing information about school policies and services. They often work at a school's front office, help with enrollment processes, manage inquiries, and direct people to the appropriate departments. Their role is essential in ensuring clear communication and a positive experience for everyone interacting with the school. Good customer service in a school setting helps build trust and fosters a welcoming environment for the entire school community.

What are the key skills and qualifications needed to thrive as a school customer service representative?

To thrive as a School Customer Service Representative, you need excellent communication skills, organizational abilities, and a high school diploma or equivalent. Familiarity with student information systems, office software like Microsoft Office, and sometimes knowledge of school district policies are typically required. Strong interpersonal skills, patience, and problem-solving abilities help you effectively address the needs of students, parents, and staff. These skills are crucial for maintaining a positive school environment and ensuring smooth, efficient resolution of inquiries or concerns.

What are some common challenges faced in a school customer service role, and how can I prepare for them?

School customer service professionals often handle a variety of inquiries from students, parents, and staff, which can sometimes be challenging when addressing sensitive issues or managing high call volumes. Staying patient, organized, and empathetic is key to success in this role. Familiarizing yourself with school policies and maintaining clear communication with other departments will help you resolve issues efficiently. Training in conflict resolution and strong multitasking skills can also prepare you to navigate busy periods, such as enrollment or examination times.

What is the difference between School Customer Service vs School Administrative Assistant?

AspectSchool Customer ServiceSchool Administrative Assistant
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; administrative or clerical training
Work EnvironmentFront desk, student and parent interactions, phone and email communicationOffice setting, data entry, scheduling, document management
Employer & Industry UsageSchools, districts, educational institutionsSchools, districts, educational institutions
Common Search & ComparisonCustomer service skills, student support rolesAdministrative support, office management

School Customer Service roles focus on assisting students, parents, and visitors with inquiries and support, primarily involving direct communication. School Administrative Assistants handle clerical tasks, scheduling, and office management to support school operations. While both roles require strong communication skills and familiarity with school environments, they differ mainly in daily responsibilities and specific skill sets.

What is customer service in schools?

School customer service involves assisting students, parents, and staff by providing information, resolving issues, and ensuring a positive experience within the school environment. School customer service representatives often handle inquiries about enrollment, schedules, and policies, requiring strong communication and problem-solving skills.
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What job categories do people searching School Customer Service jobs look for?

The top searched job categories for School Customer Service jobs are:

School Customer Service jobs near you
Infographic showing various School Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Servicing - Customer Care Specialist

Rochester, MI • On-site

Customer Service
See more jobs at Customer Serviceexternal

$16/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist