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How much do pottery barn customer service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for pottery barn customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pottery Barn customer service?

A Pottery Barn Customer Service job involves assisting customers with inquiries, orders, returns, and product information through phone, email, or chat. Representatives provide excellent service by resolving issues, processing transactions, and offering guidance on Pottery Barn products. They must have strong communication and problem-solving skills to ensure customer satisfaction. This role may be remote or in-store, depending on the position.

What are the key skills and qualifications needed to thrive in Pottery Barn customer service, and why are they important?

To thrive as a Pottery Barn Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic computer applications is often required. Empathy, patience, and professionalism help individuals stand out by ensuring every customer interaction is positive and productive. These skills are vital for effectively resolving customer concerns, fostering brand loyalty, and maintaining the store's reputation for excellent service.

What are the most common challenges Pottery Barn customer service representatives face, and how are they expected to handle them?

Pottery Barn Customer Service representatives often encounter challenges such as addressing complex customer requests, managing high call or foot traffic during peak seasons, and resolving orders or delivery issues. Team members are expected to stay calm under pressure, use company resources to find solutions, and maintain a helpful and positive attitude throughout each interaction. Comprehensive training and support from supervisors are provided to help handle tough situations, and teamwork is emphasized to ensure a consistently high standard of service. By handling challenges effectively, employees contribute to a positive store environment and lasting customer satisfaction.

Is Pottery Barn a good company to work for?

Pottery Barn customer service roles are generally considered stable with opportunities for advancement and employee discounts. The company emphasizes a team-oriented environment and customer-focused skills, with schedules often including part-time and full-time shifts. Employee reviews vary, but many cite positive workplace culture and supportive management.
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Pottery Barn Customer Service jobs near you
Infographic showing various Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Video Editor - Pottery Barn Kids & Pottery Barn Teen

Richmond, CA • On-site

Williams-Sonoma

6.5

Company rating: 6.5 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

People enjoy working here

Recommended by parents

Uninterrupted breaks

Learn more about Williams-Sonomaexternal

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description


About the Team
Digital Web Creative is a dynamic team of talented, digital marketing designers and digital production coordinators. We work closely with our editorial team members to make our websites, emails and digital assets come alive with the Pottery Barn Kids' brand voice. We also collaborate closely with our cross-functional partners in eCom, Development, Brand Marketing and Merchandising to name a few! We are all about sharing creative ideas and supporting each other to not only do our best work, but also to build a strong sense of family and community. Come join our team!
About the Role
Responsible for editing video content for the Pottery Barn Kids and Pottery Barn Teen digital platforms and channels.
This is an onsite role based in our Richmond, CA photo studio.
Responsibilities:
  • Create engaging vertical videos for usage across our social platforms like Instagram and TikTok
  • Have a digital first and socially lead approach to video content creation
  • Work with Creative Team to brainstorm, develop and support video content through delivery
  • Find new and engaging ways to elevate content to drive marketing goals
  • Stay current on industry trends -- keep the brand at the forefront of editorial content and best practices

Requirements:
  • 3-5 years of video editing experience
  • Bachelor's degree in related field
  • Proficient in Adobe Premiere Pro, After Effects, and color-grading
  • A superb storyteller, skilled at creating vertical content for social platforms
  • Ensure high quality output and attention to detail
  • Experience working cross-functionally across many teams and departments
  • Outstanding communication and organization skills
  • Ability to prioritize multiple projects and deadlines

Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
Continued Learning
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series
This role is not eligible for Visa sponsorship or relocation assistance.
Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
The expected starting pay range for this position is $90,000 - $100,000 annually. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
About Us
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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