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Pottery Barn Customer Service Jobs (NOW HIRING)

Pottery Barn

Design Sales Associate

Short Hills, NJ · On-site

$15.25 - $20.75/hr

Company Description Pottery Barn has been a trusted home furnishings brand for over 70 years, known ... Strong customer service and sales abilities, including active listening, consultative selling, and ...

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How much do pottery barn customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for pottery barn customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pottery Barn customer service?

A Pottery Barn Customer Service job involves assisting customers with inquiries, orders, returns, and product information through phone, email, or chat. Representatives provide excellent service by resolving issues, processing transactions, and offering guidance on Pottery Barn products. They must have strong communication and problem-solving skills to ensure customer satisfaction. This role may be remote or in-store, depending on the position.

What are the key skills and qualifications needed to thrive in Pottery Barn customer service, and why are they important?

To thrive as a Pottery Barn Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic computer applications is often required. Empathy, patience, and professionalism help individuals stand out by ensuring every customer interaction is positive and productive. These skills are vital for effectively resolving customer concerns, fostering brand loyalty, and maintaining the store's reputation for excellent service.

What are the most common challenges Pottery Barn customer service representatives face, and how are they expected to handle them?

Pottery Barn Customer Service representatives often encounter challenges such as addressing complex customer requests, managing high call or foot traffic during peak seasons, and resolving orders or delivery issues. Team members are expected to stay calm under pressure, use company resources to find solutions, and maintain a helpful and positive attitude throughout each interaction. Comprehensive training and support from supervisors are provided to help handle tough situations, and teamwork is emphasized to ensure a consistently high standard of service. By handling challenges effectively, employees contribute to a positive store environment and lasting customer satisfaction.

Is Pottery Barn a good company to work for?

Pottery Barn customer service roles are generally considered stable with opportunities for advancement and employee discounts. The company emphasizes a team-oriented environment and customer-focused skills, with schedules often including part-time and full-time shifts. Employee reviews vary, but many cite positive workplace culture and supportive management.
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Pottery Barn Customer Service jobs near you
Infographic showing various Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Design Sales Associate

Pottery Barn

Short Hills, NJ • On-site

$15.25 - $20.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Company Description Pottery Barn has been a trusted home furnishings brand for over 70 years, known for exceptional quality and enduring value. The company focuses on original designs, premium materials, and artisan craftsmanship, with a strong commitment to safe and sustainable production. As part of the Williams-Sonoma, Inc. family of brands, Pottery Barn combines meaningful design with people-centered values. Based in San Francisco, the brand brings inspiring home solutions to customers through its catalogs, retail stores, and online presence worldwide. Team members join a company that values style, quality, and responsible sourcing.

Role Description The Design Sales Associate is a full-time, on-site role located in Short Hills, NJ. This role focuses on providing personalized design and product recommendations, supporting customers with room layout ideas, furniture selection, and home décor coordination. The Design Sales Associate actively engages customers on the sales floor, builds relationships, meets or exceeds sales goals, and supports store merchandising, product presentation, and showroom maintenance. Daily tasks include conducting design consultations, creating concept boards or basic floor plans, following up with clients on orders and deliveries, and coordinating with store leadership to support promotional events and new product launches. The role also requires accurate processing of sales transactions and adherence to company policies and customer service standards.

Qualifications

  • Demonstrated skills in interior or spatial design, including color coordination, furniture placement, and basic space planning.
  • Strong customer service and sales abilities, including active listening, consultative selling, and relationship-building with clients.
  • Effective communication and collaboration skills, with the ability to work well in a team and interact professionally with diverse customers.
  • Attention to detail in visual merchandising, product presentation, and maintaining a clean, organized showroom environment.
  • Comfort with point-of-sale systems, order entry, and basic computer applications to support client communication and sales tracking.
  • Ability to stand, walk, lift, and move merchandise as needed throughout a shift, following safety guidelines.
  • Previous retail, design, or home furnishings experience is preferred but not required.
  • High school diploma or equivalent; additional education or certification in interior design or a related field is a plus.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays, based on store needs.

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