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Pottery Barn Customer Service Jobs (NOW HIRING)

Williams-Sonoma, Inc.

NY · On-site

$90 - $120/hr

  • Medical

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  • PTO

General Manager, Pottery Barn, Grand Blvd, Sandestin FL Destin, FL, United States We hope you're ... You will ensure that all internal and external customers receive exemplary customer service and ...

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Pottery Barn Customer Service information

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How much do pottery barn customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for pottery barn customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pottery Barn customer service?

A Pottery Barn Customer Service job involves assisting customers with inquiries, orders, returns, and product information through phone, email, or chat. Representatives provide excellent service by resolving issues, processing transactions, and offering guidance on Pottery Barn products. They must have strong communication and problem-solving skills to ensure customer satisfaction. This role may be remote or in-store, depending on the position.

Is Pottery Barn customer service a good company to work for?

Pottery Barn customer service roles are generally considered to offer a positive work environment with opportunities for employee discounts and flexible schedules. However, experiences can vary based on location and management, and customer service positions often require strong communication skills and patience. Prospective employees should research specific store locations for more detailed insights.

What are the most common challenges Pottery Barn customer service representatives face, and how are they expected to handle them?

Pottery Barn Customer Service representatives often encounter challenges such as addressing complex customer requests, managing high call or foot traffic during peak seasons, and resolving orders or delivery issues. Team members are expected to stay calm under pressure, use company resources to find solutions, and maintain a helpful and positive attitude throughout each interaction. Comprehensive training and support from supervisors are provided to help handle tough situations, and teamwork is emphasized to ensure a consistently high standard of service. By handling challenges effectively, employees contribute to a positive store environment and lasting customer satisfaction.

What are the key skills and qualifications needed to thrive in Pottery Barn customer service, and why are they important?

To thrive as a Pottery Barn Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic computer applications is often required. Empathy, patience, and professionalism help individuals stand out by ensuring every customer interaction is positive and productive. These skills are vital for effectively resolving customer concerns, fostering brand loyalty, and maintaining the store's reputation for excellent service.

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Pottery Barn Customer Service jobs near you
Infographic showing various Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Store Monogrammer, Part Time Flex, Littleton - Pottery Barn Kids

Rejuvenation

Littleton, CO • On-site

$16 - $17/hr

Part-time

Re-posted 13 days ago

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:   

  • Monogrammer will select items for personalization and match guest orders. 

  • Monogrammer must have high attention to detail and ensure that needle and threading matches guest specifications. 

  • Monogrammer must assess embroidered items for any frayed threading and assure quality before items are picked up by guest. 

  • Monogrammer must be comfortable performing routine maintenance and upkeep on embroidery machine. 

SKILLS/KNOWLEDGE:   

  • 1-2 years retail sales experience (specialty retail preferred, but not required)   

  • 1-2 years customer service experience  

  • Proven ability to prioritize and handle multiple tasks simultaneously  

PHYSICAL REQUIREMENTS:  

  • Ability to operate embroidery machine and adhere to safety practices and policies 

  • Ability to be mobile on the sales floor for extended periods of time  

  • Ability to operate POS system  

  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques  

  • Full time associates are expected to have open availability to meet the needs of the business.  Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and twoduring the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

EDUCATION:  High school diploma (or equivalent) preferred   

This role offers a competitive compensation package including pay and benefits.Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc.The anticipated pay range for this role will be: $16.00-$17.00 per hour.

 *Applications are accepted on an ongoing basis.

 WSI has an accommodation process in place and provides reasonable accommodations upon request for applicants with disabilities in accordance with applicable legislation.    

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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