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Hbo Max Customer Service Jobs (NOW HIRING)

Senior Software Engineer - Roku

New York, NY · On-site

$134K - $176K/yr

HBO Max originally launched in the United States in May 2020 and introduced a lower priced ... About the Team and Role The Global Customer Experience organization's mission is to engage and ...

Senior Software Engineer - Roku

Atlanta, GA · On-site

$117K - $155K/yr

HBO Max originally launched in the United States in May 2020 and introduced a lower priced ... About the Team and Role The Global Customer Experience organization's mission is to engage and ...

Senior Software Engineer - Roku

Los Angeles, CA · On-site

$132K - $174K/yr

HBO Max originally launched in the United States in May 2020 and introduced a lower priced ... About the Team and Role The Global Customer Experience organization's mission is to engage and ...

Staff Software Engineer

Bellevue, WA · On-site

$170 - $210/hr

Software development teams in WBD's Direct-to-consumer (DTC) division build and deliver applications and services powering the customer experience of products such as HBO MAX, Discovery+, Bleacher ...

Field Service Technician

Atlanta, GA · On-site

$12.80 - $30.50/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Atlanta, GA · On-site

$23.50 - $27.96/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Philadelphia, PA · On-site

$23.50 - $27.96/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Dallas, TX · On-site

$12.80 - $30.50/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Chicago, IL · On-site

$12.80 - $30.50/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Chicago, IL · On-site

$23.50 - $27.96/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Houston, TX · On-site

$23.50 - $27.96/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Houston, TX · On-site

$12.80 - $30.50/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Field Service Technician

Philadelphia, PA · On-site

$12.80 - $30.50/hr

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and ... Educate customers on the features and functionality of the services. * Verify all services are ...

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Hbo Max Customer Service information

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How much do hbo max customer service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for hbo max customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is an HBO Max Customer Service?

An HBO Max Customer Service job involves assisting customers with account issues, troubleshooting streaming problems, handling billing inquiries, and providing general support for the HBO Max platform. Representatives may communicate via phone, chat, or email to resolve user concerns efficiently. Strong problem-solving skills and knowledge of the HBO Max service are essential for success in this role.

What are the key skills and qualifications needed to thrive in the HBO Max Customer Service position?

To excel as an HBO Max Customer Service representative, a strong background in customer support, problem-solving, and clear verbal and written communication is essential, often requiring a high school diploma or equivalent. Familiarity with CRM tools, helpdesk platforms, and streaming service systems is typically important for managing customer accounts and troubleshooting technical issues. Standout candidates possess patience, active listening skills, and a customer-oriented attitude to handle a variety of inquiries and concerns. These qualifications are crucial for providing seamless support, ensuring customer satisfaction, and maintaining the brand’s reputation in a fast-paced entertainment environment.

What are the primary challenges faced by an HBO Max Customer Service representative?

HBO Max Customer Service representatives often encounter challenges such as troubleshooting streaming issues, handling billing inquiries, and assisting with account management, all while maintaining a positive and professional demeanor. Balancing a high volume of requests and resolving complex technical problems efficiently can be demanding, especially during new releases or service outages. Representatives collaborate with technical support, billing teams, and escalation specialists to provide comprehensive solutions. Adaptability and resourcefulness are key to staying effective in this dynamic work environment, ensuring every customer feels valued and supported.

Is there customer service for HBO Max?

HBO Max customer service is available through various channels, including online help centers, live chat, and phone support. Customer service representatives assist with account issues, billing, and technical problems related to HBO Max subscriptions.
More about Hbo Max Customer Service jobs

What cities are hiring for Hbo Max Customer Service jobs?

Cities with the most Hbo Max Customer Service job openings:

What are the most commonly searched types of Hbo Max Customer Service jobs?

The most popular types of Hbo Max Customer Service jobs are:

What states have the most Hbo Max Customer Service jobs?

States with the most job openings for Hbo Max Customer Service jobs include:

Infographic showing various Hbo Max Customer Service job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 6% Part Time, and 13% Contract. Highlights an 81% In-person, and 19% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

Cross Border Talents

Remote

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Medical

Re-posted 2 days ago


Job description

Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

Berlin, Germany Or refer someone Job Openings Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

About the Job Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.

This is a remote position, and all necessary equipment will be provided.

Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey) Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00

Responsibilities

  • Provide customer support through phone, email, chat and social media
  • Assist customers with technical issues, account and content inquiries
  • Follow internal processes and escalate cases when needed
  • Deliver service with empathy, accuracy, and professionalism

Your Profile

  • Fluent in German (C1) and English (B1)
  • Strong communication, problem-solving, and multitasking skills
  • Computer literacy
  • Turkish ID (must reside in Turkey)

What We Offer

  • Online 10-day onboarding training
  • Net Salary: 30,000 TL
  • Quality Bonus: 10%
  • Meal Allowance (Pluxee Card): 4,500 TL
  • Private Health Insurance: Maphre Ă–SS

Why Join Us?

Become part of a dynamic, multicultural team supporting one of the world's leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!