Manager Hbo Max Customer Service Jobs (NOW HIRING)

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

TNT Sports is a global leader in the delivery of premium sports content. The TNT Sports U.S. portfolio includes expansive, multi-platform partnerships with MLB, NCAA March Madness, NHL, USSF, College Football Playoff games, BIG EAST, Big 12, Unrivaled, NASCAR and Roland-Garros. Owned and operated platforms are highlighted by Bleacher Report, the #1 digital destination for young sports fans, along with House of Highlights, B/R W, Golf Digest, and a full suite of digital and social portfolio brands.

Your New Role...

This role, Sr. Manager, Strategy & Business Operations, plays a critical role in ensuring that the digital businesses are maximizing revenue and business outcomes. This role supports the growth and execution of TNT Sports on HBO Max by overseeing key business, analytics, and operational functions, while serving as a central liaison across internal stakeholders, HBO Max teams, technology partners, and league counterparts. The role also supports broader innovation and ventures efforts by leading AI and analytics-driven experiments, researching sports investment/partnership opportunities, and providing targeted analytics and modeling support across priority initiatives.

It is an essential function of this position that the work be performed in part from the Company's offices.

Your Role Accountabilities...

• Own end-to-end performance reporting for TNT Sports on HBO Max, ensuring the right metrics are defined, tracked, analyzed, and communicated to support business growth across internal teams, league partners, and external stakeholders.
• Work cross-functionally with HBO Max merchandising, strategy, and marketing teams, along with TNT Sports programming and marketing stakeholders, to evaluate content performance, surface actionable insights, and develop strategies that drive audience engagement and business growth.
• Develop analytical and financial models to evaluate business performance and validate new initiatives, including the ability to work deeply in datasets, assess key drivers such as MAUs, funnel performance, engagement, retention, and churn, and translate findings into actionable insights.
• Support AI-driven initiatives across TNT Sports, identifying opportunities to apply emerging tools to create custom solutions, automate workflows, improve operational efficiency, and enhance the fan experience.
• Assist with TNT Sports Ventures and key strategic partner initiatives, including market research, business analysis, presentation development, partner evaluation, and coordination with cross-functional teams.
• Document, manage, and improve operational processes across business operations initiatives, including developing project requirements, maintaining status updates, tracking progress, and creating visibility for key stakeholders.

Qualifications & Experience...

• 5+ years' experience in strategy, business operations, business development and/or consulting roles
• Ability to distill complex business situations into clear problems to solve
• Experience presenting to senior level executives
• Meaningful experience building complex business financial models
• Deep analytics and data experience
• Experience working in a digital media businesses
• Experience working in, or at least familiarity with, AI technology
• Bachelor's degree, MBA preferred
• Detail oriented
• Deep financial/modeling Skills
• Resourcefulness/Problem Solving
• Excellent communication skills

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.