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Manager Hbo Max Customer Service Jobs (NOW HIRING)

Sila Services

Customer Service Manager

Beltsville, MD · On-site

$70K - $80K/yr

... maximizing customer satisfaction, and supporting operational efficiency across the business. This role is critical to ensuring calls are converted into booked opportunities, schedules are optimized ...

Eaton

Customer Service Manager - Aerospace

Camarillo, CA · On-site

$112K - $130K/yr

The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments ... Manage the Customer Service Representatives team. B. Ensure compliance to Sales and Operations ...

Wendy's

Customer Service Manager

Beaver, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Supervising crew members and Team Trainers in a way that maximizes retention. * Helping to execute ...

Wendy's

Customer Service Manager

South Sioux City, NE · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Supervising crew members and Team Trainers in a way that maximizes retention. * Helping to execute ...

Wendy's

Customer Service Manager

Kuna, ID

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Supervising crew members and Team Trainers in a way that maximizes retention. * Helping to execute ...

Wendy's

Customer Service Manager

Fort Dodge, IA · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a ... Supervising crew members and Team Trainers in a way that maximizes retention. * Helping to execute ...

Wendy's

Customer Service Manager

Nampa, ID · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a ... Supervising crew members and Team Trainers in a way that maximizes retention. * Helping to execute ...

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All JobsManager Hbo Max Customer Service Jobs

Manager Hbo Max Customer Service information

See salary details

$24.5K

$58K

$101K

How much do manager hbo max customer service jobs pay per year?

As of Jun 15, 2026, the average yearly pay for manager hbo max customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

Does HBO offer remote work options?

For a Manager Hbo Max Customer Service role, remote work options are often available depending on the company's policies and the specific position. Many customer service roles at HBO Max and similar companies have shifted to include remote or hybrid work arrangements, especially for managerial and support positions. Candidates should review the job listing or contact HR for detailed information about remote work opportunities for this role.

What is the highest paid customer service job?

The highest paid customer service roles are often executive positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What is the difference between Manager Hbo Max Customer Service vs Customer Service Supervisor?

AspectManager Hbo Max Customer ServiceCustomer Service Supervisor
CredentialsTypically requires leadership experience, industry knowledge, and sometimes a bachelor's degreeOften requires customer service experience, leadership skills, and relevant certifications
Work EnvironmentOversees customer service teams, manages escalations, and develops strategies within a media streaming companySupervises daily customer service operations, trains staff, and ensures quality service in a call center or support center
Employer & IndustryMedia/Entertainment industry, specifically streaming services like HBO MaxCustomer service departments across various industries, including media, retail, and telecom

The main difference is that the Manager Hbo Max Customer Service holds a higher-level leadership role focused on strategic management and team oversight within HBO Max, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position involves broader responsibilities and strategic planning.

Does HBO pay well?

Managers at HBO Max Customer Service typically earn competitive salaries that align with industry standards for customer service management roles. Compensation can vary based on experience, location, and performance, often including benefits such as health insurance and paid time off.

Which job is best for a 40 year old woman?

A Manager in HBO Max Customer Service is suitable for a 40-year-old woman, especially if she has strong communication, problem-solving skills, and experience in customer support. This role often offers flexible schedules and requires familiarity with customer service tools and protocols. Age is generally not a barrier, and many find success in roles that match their skills and experience levels.
What cities are hiring for Manager Hbo Max Customer Service jobs? Cities with the most Manager Hbo Max Customer Service job openings:
What are the most commonly searched types of Hbo Max Customer Service jobs? The most popular types of Hbo Max Customer Service jobs are:
What states have the most Manager Hbo Max Customer Service jobs? States with the most job openings for Manager Hbo Max Customer Service jobs include:
Manager Hbo Max Customer Service jobs near you

Customer Service Manager

Sila Services

Beltsville, MD • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

$70,000 - $80,000 a year
Customer Service Manager

Sila Heating & Air Conditioning - Beltsville, MD

Lead a Team That Delivers Exceptional Customer Experiences

At Sila, we believe great service starts long before a technician arrives at a customer's home. Our Customer Service team is the first voice our customers hear - and the Customer Service Manager is the leader who sets the standard for excellence.

For more than 35 years, Sila has been a trusted leader in home comfort solutions throughout the Washington, D.C. metro area. Since 1989, we've built our reputation on exceptional customer service, same-day responsiveness, industry expertise, and a commitment to doing things the right way.

We invest in cutting-edge technology, ongoing training, and - most importantly - our people. We're looking for a motivated, performance-driven leader who can develop teams, improve processes, and create an outstanding customer experience while driving department performance and operational excellence.

If you thrive in a fast-paced environment, enjoy coaching and developing people, and want to make a measurable impact within a growing company, we want to hear from you.

Why Join Sila?

We don't just offer jobs - we build careers.

What We Offer
  • Competitive compensation package
  • Performance incentives and bonus opportunities
  • Comprehensive medical, dental, and vision insurance
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with company match
  • Paid time off and parental leave
  • Ongoing training and professional development opportunities
  • Annual performance reviews and growth planning
  • Modern technology and integrated software platforms
  • A supportive, team-oriented culture where your leadership matters
The Role

As the Customer Service Manager, you will lead and develop a team of Customer Service Representatives and Dispatchers responsible for booking service appointments, maximizing customer satisfaction, and supporting operational efficiency across the business.

This role is critical to ensuring calls are converted into booked opportunities, schedules are optimized, and customers receive a best-in-class experience from the very first interaction.

What You'll Do
  • Lead, coach, and develop Customer Service Representatives and Dispatchers
  • Train team members on best practices for converting inbound calls into booked appointments
  • Partner with Service and Sales leadership to optimize technician and sales scheduling
  • Monitor department performance metrics and drive continuous improvement
  • Review recorded calls and provide coaching to improve customer experience and booking performance
  • Create and refine call scripts that improve customer engagement and conversion rates
  • Build scalable coaching, onboarding, and training processes
  • Ensure staffing levels align with seasonal demand and business needs
  • Foster a positive, accountable, and performance-driven culture
  • Help team members understand how their contributions directly impact company success
  • Identify operational inefficiencies and recommend process improvements
What We're Looking For
  • Previous leadership experience in customer service, dispatch, or call center operations
  • Proven ability to coach, motivate, and develop high-performing teams
  • Strong customer service and conflict resolution skills
  • Experience working in a metrics-driven environment with performance goals
  • Excellent communication, organization, and multitasking abilities
  • Strong problem-solving and decision-making skills
  • High attention to detail and ability to thrive in a fast-paced environment
  • Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint
  • Experience with home services, HVAC, plumbing, electrical, or service dispatch operations is a plus
Why This Role Matters

At Sila, the Customer Service team plays a major role in our success. This position is more than managing phones and schedules - it's about leading people, improving performance, building customer trust, and creating an exceptional experience that keeps customers choosing Sila year after year.

If you're ready to grow your leadership career with a company that values integrity, teamwork, accountability, and professional development, apply today.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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