Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities. * Lead Recovery & Customer Growth: Drive ...
Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities. * Lead Recovery & Customer Growth: Drive ...
Manager, Customer Service
Fairfax, VA · On-site
Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities. * Lead Recovery & Customer Growth: Drive ...
Manager, Customer Service
Fairfax, VA · On-site
Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities. * Lead Recovery & Customer Growth: Drive ...
Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to ... Competitivecompensationpackageofminimum$69,000-maximum$74,000 Benefits include: * Vacation ...
Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to ... Competitivecompensationpackageofminimum$69,000-maximum$74,000 Benefits include: * Vacation ...
Customer Service Manager
Baltimore, MD · On-site
Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to ... Competitivecompensationpackageofminimum$69,000-maximum$74,000 Benefits include: * Vacation ...
Customer Service Manager
Baltimore, MD · On-site
Customer Service Manager Transdev is looking for a Customer Service Manager in Baltimore, MD to ... Competitivecompensationpackageofminimum$69,000-maximum$74,000 Benefits include: * Vacation ...
Certified Customer Service Manager (CCSM); Customer Service Excellence Certification. PREFFERRED EXPERIENCE Bachelor's degree in business administration, Communications, Public Relations, or a ...
New
Certified Customer Service Manager (CCSM); Customer Service Excellence Certification. PREFFERRED EXPERIENCE Bachelor's degree in business administration, Communications, Public Relations, or a ...
New
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
Quick apply
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
DashMart Team Member - Alexandria
Alexandria, VA · On-site
$16.95/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
DashMart Team Member - Alexandria
Alexandria, VA · On-site
$16.95/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
Quick apply
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
DashMart Team Member - Towson
Towson, MD · On-site
$17.30/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
DashMart Team Member - Towson
Towson, MD · On-site
$17.30/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
DashMart Team Member - Halethorpe
Baltimore, MD · On-site
$17.30/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
DashMart Team Member - Halethorpe
Baltimore, MD · On-site
$17.30/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
Customer Service Manager - Lorton
Lorton, VA · On-site
$65K - $77K/yr
The Customer Service Manager assists passengers with situations including, but not limited to ... Competitive compensation package of minimum $65,000 - Maximum $77,000 Benefits include: * Vacation ...
Customer Service Manager - Lorton
Lorton, VA · On-site
$65K - $77K/yr
The Customer Service Manager assists passengers with situations including, but not limited to ... Competitive compensation package of minimum $65,000 - Maximum $77,000 Benefits include: * Vacation ...
Customer Service Manager - Lorton
$65K - $77K/yr
The Customer Service Manager assists passengers with situations including, but not limited to ... Competitive compensation package of minimum $65,000 - Maximum $77,000 Benefits include: * Vacation ...
Customer Service Manager - Lorton
$65K - $77K/yr
The Customer Service Manager assists passengers with situations including, but not limited to ... Competitive compensation package of minimum $65,000 - Maximum $77,000 Benefits include: * Vacation ...
DashMart Team Member - Alexandria
Alexandria, VA · On-site
$16.95/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
Quick apply
DashMart Team Member - Alexandria
Alexandria, VA · On-site
$16.95/hr
Monthly DashPass subscription (including access to HBO Max and Lyft discounts for full-time ... You have experience within retail, customer service, food and beverage, administrative, healthcare ...
Customer Service
Baltimore, MD · On-site
$18 - $24/hr
Interact with Sales team to manage customers, product quotes and service requirements * Interact with Production team to provide timely data transfer of customer orders * Interact with Transportation ...
Customer Service
Baltimore, MD · On-site
$18 - $24/hr
Interact with Sales team to manage customers, product quotes and service requirements * Interact with Production team to provide timely data transfer of customer orders * Interact with Transportation ...
Customer Service
Baltimore, MD · On-site
$18 - $24/hr
Interact with Sales team to manage customers, product quotes and service requirements * Interact with Production team to provide timely data transfer of customer orders * Interact with Transportation ...
Customer Service
Baltimore, MD · On-site
$18 - $24/hr
Interact with Sales team to manage customers, product quotes and service requirements * Interact with Production team to provide timely data transfer of customer orders * Interact with Transportation ...
Customer Service Supervisor
Hyattsville, MD · On-site
$22.50 - $30.50/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service Supervisor
Hyattsville, MD · On-site
$22.50 - $30.50/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service
$16 - $20/hr
Support inventory management and merchandising. * Complete assigned tasks efficiently while maintaining excellent customer service. Qualifications Required * High school diploma or GED. * Minimum one ...
Customer Service
$16 - $20/hr
Support inventory management and merchandising. * Complete assigned tasks efficiently while maintaining excellent customer service. Qualifications Required * High school diploma or GED. * Minimum one ...
Customer Service Supervisor
Millersville, MD · On-site
$21.25 - $28.70/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service Supervisor
Millersville, MD · On-site
$21.25 - $28.70/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service Supervisor
Gaithersburg, MD · On-site
$22.50 - $30.50/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service Supervisor
Gaithersburg, MD · On-site
$22.50 - $30.50/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service Supervisor
$21.25 - $28.70/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Customer Service Supervisor
$21.25 - $28.70/hr
Manage cash processes, inventory, vendor check-ins, and store safety. * Maintain accurate inventory ... help maximize sales and ensure customers find what they need. Benefits: * We are committed to ...
Manager Hbo Max Customer Service information
See Silver Spring, MD salary details
$25.3K - $32.5K
5% of jobs
$32.5K - $39.7K
14% of jobs
$42.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.9K
16% of jobs
The median wage is $53.4K / yr.
$46.9K - $54.1K
17% of jobs
$54.1K - $61.3K
12% of jobs
$61.3K - $68.5K
9% of jobs
$70.1K is the 75th percentile. Wages above this are outliers.
$68.5K - $75.7K
11% of jobs
$75.7K - $82.8K
6% of jobs
$82.8K - $90K
5% of jobs
$90K - $97.2K
2% of jobs
$97.2K - $104.4K
3% of jobs
$25.3K
$60K
$104.4K
How much do manager hbo max customer service jobs pay per year?
As of Aug 30, 2026, the average yearly pay for manager hbo max customer service in Silver Spring, MD is $59,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $72,400.00 per year, depending on experience, location, and employer.
What is the difference between Manager Hbo Max Customer Service vs Customer Service Supervisor?
| Aspect | Manager Hbo Max Customer Service | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires leadership experience, industry knowledge, and sometimes a bachelor's degree | Often requires customer service experience, leadership skills, and relevant certifications |
| Work Environment | Oversees customer service teams, manages escalations, and develops strategies within a media streaming company | Supervises daily customer service operations, trains staff, and ensures quality service in a call center or support center |
| Employer & Industry | Media/Entertainment industry, specifically streaming services like HBO Max | Customer service departments across various industries, including media, retail, and telecom |
The main difference is that the Manager Hbo Max Customer Service holds a higher-level leadership role focused on strategic management and team oversight within HBO Max, while the Customer Service Supervisor handles daily operations and staff supervision. Both roles require customer service experience, but the manager position involves broader responsibilities and strategic planning.
What are the most commonly searched types of Hbo Max Customer Service jobs in Silver Spring, MD?
The most popular types of Hbo Max Customer Service jobs in Silver Spring, MD are:
Service Experts rating
6.1
Based on 28 frontline employees who took The Breakroom Quiz
231st of 283 rated repair and maintenance companies
Job description
Welcome!
The Agent Performance & Customer Growth Manager is responsible for driving agent performance, call conversion, customer growth, and inbound/outbound revenue generation across the Contact Center. This role owns conversion performance reporting and ensures performance insights translate into targeted coaching, accountability, and measurable results.The Manager directly leads the Performance coaches and Outbound Program, while partnering closely with Contact Center Supervisors to implement coaching plans and Performance Improvement Plans (PIPs) for agents performing below established expectations.
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Direct Reports
Performance Coaches - Provide targeted, data-driven coaching to improve agent conversion, lead generation, call effectiveness, and overall KPI performance across all call taking teams.
Performance Coaches - Provide targeted, data-driven coaching to improve agent conversion, lead generation, call effectiveness, and overall KPI performance across all call taking teams.
Outbound Call Activity - Executes targeted outbound campaigns focused on lead recovery, customer reactivation, appointment generation, membership growth, and other revenue-generating initiatives.
Key Responsibilities
- Conversion Performance: Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call type, and customer segment; identify trends and performance gaps.
- Performance Coaching: Lead the Performance Coaches and establish coaching priorities based on conversion data and other established KPIs.
- Supervisor Partnership: Work with supervisors to develop and execute individualized coaching plans and ensure consistent follow-up and accountability.
- Performance Improvement: Partner with supervisors and leadership to establish and monitor formal PIPs for agents consistently performing below expectations.
- Performance Cadence: Lead recurring performance reviews to identify top performers, underperformers, trends, coaching needs, and corrective actions.
- Outbound Program Leadership: Own the execution, staffing, and performance of outbound calling activities and campaigns.
- Tiered Campaign Management: Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities.
- Lead Recovery & Customer Growth: Drive programs targeting unbooked/lost leads, aged opportunities, customer reactivation, memberships, and other customer growth opportunities.
- Capacity-Based Demand Generation: Partner with Operations to target outbound activity toward markets and service centers with available technician capacity.
- Reporting & Analytics: Maintain scorecards measuring conversion, coaching effectiveness, agent improvement, outbound productivity, campaign conversion, appointments generated, and incremental revenue.
- Continuous Improvement: Partner with Operations, QA, Training, and other teams to improve scripting, processes, lead routing, agent tools, and performance practices.
Key Measures of Success
- Booking and call conversion
- Percentage of agents achieving KPI targets
- Agent performance improvement following coaching
- PIP improvement and successful completion
- Coaching effectiveness and completion
- Outbound contact and conversion rates
- Lost/un-booked lead recovery
- Appointments generated through outbound campaigns
- Membership and customer growth
- Incremental revenue generated
- Outbound campaign ROI
Role Purpose
The Agent Performance & Customer Growth Manager serves as the Contact Center's centralized leader for performance optimization and growth-connecting conversion analytics, performance coaching, supervisor accountability, and outbound demand generation to improve agent effectiveness and deliver measurable appointment and revenue growth.
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
What Service Experts employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Service Experts
Sourced by ZipRecruiter
Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Plano, TX, US
Year founded
1996