Hbo Max Customer Service Jobs (NOW HIRING)

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

At HBO Max, storytelling takes center stage. We're one of the world's most iconic entertainment brands - home to bold originals and unforgettable characters. While audiences binge award-winning content, breaking news, and sports around the clock, our teams stay busy at work creating what's next in streaming. From Succession, Euphoria, and The Sopranos to global franchises like Game of Thrones and Harry Potter, our content sparks conversation and shapes culture.

HBO Max delivers boundary-pushing stories across genres and platforms, connecting millions of viewers across 90 countries globally- and we're just getting started. We're home to the most talked about shows and movies, granting audiences access to the worlds of HBO, Harry Potter, DC, Warner Bros., ID, Adult Swim, A24, and more. Turn your streaming obsession into a career- we're hiring!

Your New Role

DTC's many software engineering teams build applications for the web, mobile, tablets, connected TVs, consoles, and other streaming devices. The Boundary Services team is responsible for building and maintaining the Gateway, Service Mesh and a few microservices that provide common functionality to the client and backend services. We are a fast-growing, global engineering group crucial to WBD's future.

We are hiring a senior software engineer who will solve problems related to API gateway concerns, cross-cluster service meshes, authentication/authorization, and the management of large-scale Istio deployments across many AWS accounts. The engineer will design processes/workflows, with the help of a collaborative team environment using modern, rigorous software development practices that emphasize testability, repeatability, and self-service automation.

Your Role Accountabilities

• You are a recognized subject matter expert related to one or more production software systems. You have demonstrated a pattern of independently shipping high quality features / changes in those or similar systems. You work on problems of diverse scope.

• You create functional level impact and deliver more complex features. You also help drive clarity and define problems proactively.

• You devise solutions based on limited information and precedent to
  adapt existing approaches to resolve issues. You use evaluation, judgment, and interpretation to select the right course of action.

• You need little oversight to work within the team's software development lifecycle practices. You deliver high-quality results the first time and improve code, documentation, and results with each iteration. You are autonomous in driving implementations. Your work is done independently and is reviewed at critical points. You help create an inclusive and supportive engineering culture.

• You are persuasive in influencing your peers through code reviews or design reviews. Your team trusts your work and the feedback that you give to them on their work. You are an effective communicator as exemplified by your technical documentation, and your interactions with stakeholders and adjacent teams. You adapt communication style to differing audiences and can advise others on difficult matters.

• You think about the long-term health of your code, your monitoring, your alerting, and your documentation. You nurture all of these in parallel to your software development responsibilities.

• You help newcomers to be productive with the team's processes. You optimize team mechanisms to drive efficiency.

Qualifications & Experience

• 5+ years' experience with technologies used on our stack including Python, K8's, Terraform, bash, and CI/CD systems

• 3+ years' experience with Cloud Technology (AWS or Azure preferred) or strong familiarity and demonstrated ability to become expert

• Familiarity with networking concepts in microservice architectures

• 1+ year experience with AI technologies

• A passion for building developer tooling, automation, and platform solutions that will deliver improvements for our internal and public customers

• You deliver high-quality results the first time and improve code, documentation, and results with each iteration. Your team trusts your work.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery's total compensation package for employees. Pay Range: $146,440.00 - $271,960.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.