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Pottery Barn Customer Service Jobs in Rochester, MI

Rejuvenation

Sales Assoc,PT-Twelve Oaks Mall-Pottery Barn

Novi, MI

$14.25 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide sincere, friendly and energetic customer service by exemplifying World-Class service ... Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids ...

Williams-Sonoma

Sales Assoc,PT-Twelve Oaks Mall-Pottery Barn

Novi, MI · On-site

$14.25 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide sincere, friendly and energetic customer service by exemplifying World-Class service ... Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids ...

Williams-Sonoma

Asst Store Mgr - Operation

Novi, MI · On-site

Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids ... customer service, and enhancing the lives of our customers and the communities where we operate.

Rejuvenation

Asst Store Mgr - Operation

Novi, MI · On-site

Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids ... customer service, and enhancing the lives of our customers and the communities where we operate.

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Pottery Barn Customer Service information

See Rochester, MI salary details

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How much do pottery barn customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for pottery barn customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a Pottery Barn customer service?

A Pottery Barn Customer Service job involves assisting customers with inquiries, orders, returns, and product information through phone, email, or chat. Representatives provide excellent service by resolving issues, processing transactions, and offering guidance on Pottery Barn products. They must have strong communication and problem-solving skills to ensure customer satisfaction. This role may be remote or in-store, depending on the position.

Is Pottery Barn customer service a good company to work for?

Pottery Barn customer service roles are generally considered to offer a positive work environment with opportunities for employee discounts and flexible schedules. However, experiences can vary based on location and management, and customer service positions often require strong communication skills and patience. Prospective employees should research specific store locations for more detailed insights.

What are the most common challenges Pottery Barn customer service representatives face, and how are they expected to handle them?

Pottery Barn Customer Service representatives often encounter challenges such as addressing complex customer requests, managing high call or foot traffic during peak seasons, and resolving orders or delivery issues. Team members are expected to stay calm under pressure, use company resources to find solutions, and maintain a helpful and positive attitude throughout each interaction. Comprehensive training and support from supervisors are provided to help handle tough situations, and teamwork is emphasized to ensure a consistently high standard of service. By handling challenges effectively, employees contribute to a positive store environment and lasting customer satisfaction.

What are the key skills and qualifications needed to thrive in Pottery Barn customer service, and why are they important?

To thrive as a Pottery Barn Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic computer applications is often required. Empathy, patience, and professionalism help individuals stand out by ensuring every customer interaction is positive and productive. These skills are vital for effectively resolving customer concerns, fostering brand loyalty, and maintaining the store's reputation for excellent service.

What job categories do people searching Pottery Barn Customer Service jobs in Rochester, MI look for?

The top searched job categories for Pottery Barn Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Pottery Barn Customer Service jobs?

Cities near Rochester, MI with the most Pottery Barn Customer Service job openings:

Pottery Barn Customer Service jobs near you
Infographic showing various Pottery Barn Customer Service job openings in Rochester, MI as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Sales Assoc,PT-Twelve Oaks Mall-Pottery Barn

Rejuvenation

Novi, MI

$14.25 - $16.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

About the Role 

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. 

You're excited about this opportunity because you will... 

  • Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards 

  • Achieve established sales and contest goals Maintain knowledge of current sales and promotions 

  • Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders 

  • Utilize effective selling techniques to build multiple sales and increase productivity 

  • Demonstrate comprehensive product knowledge, including features and benefits 

  • Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges 

  • Assist in implementation and maintenance of visual merchandise presentation, signage and lighting 

  • Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed 

  • Process, ticket, and restock merchandise as needed 

  • Perform other duties as assigned by management 

  • Comply with all Company policies and procedures 

Why you will love working at Williams-Sonoma, Inc. 

  • We're a successful, fast-growing company with an entrepreneurial vibe 

  • A technologically and data-driven business 

  • Competitive salaries and comprehensive health benefits 

  • We're at the forefront of tech and retail, redefining technology for the next generation 

  • We're passionate about our internal and external clients and live/breathe the client experience 

  • We get to be creative daily 

  • A smart, experienced leadership team that wants to do it right and is open to new ideas 

  • We believe in autonomy and reward taking initiative 

  • We have fun! 

We're excited about you because ... 

  • Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale 

  • Succeed in a team environment, while able to work independently & manage your own time 

  • Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box 

  • Know what questions to ask your customers in order to understand their personal cooking style & needs 

  • Enjoy discovering the customer's style, lifestyle & story to connect them to the right products 

  • Proven ability to prioritize and handle multiple tasks simultaneously

  • Most successful when provided with clearly defined daily sales goals & metrics 

 Physical Requirements: 

  • Ability to be mobile on the sales floor for extended periods of time.  

  • Ability to operate POS system. 

  • Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques 

  • 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required) 

  • High school diploma or equivalent preferred 

  • Full time associates are expected to have open availability to meet the needs of the business 

  • Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities 
  • A wellness program that supports your physical, financial and emotional health 
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration 

This role is not eligible for relocation assistance. 

FOR SF ONLY: 

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances. 

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.


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