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Pottery Barn Customer Service Jobs in Rochester, MI

Williams-Sonoma

Asst Store Mgr - Operation

Novi, MI · On-site

Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids ... customer service, and enhancing the lives of our customers and the communities where we operate.

Rejuvenation

Asst Store Mgr - Operation

Novi, MI · On-site

Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids ... customer service, and enhancing the lives of our customers and the communities where we operate.

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Pottery Barn Customer Service information

See Rochester, MI salary details

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How much do pottery barn customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for pottery barn customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a Pottery Barn customer service?

A Pottery Barn Customer Service job involves assisting customers with inquiries, orders, returns, and product information through phone, email, or chat. Representatives provide excellent service by resolving issues, processing transactions, and offering guidance on Pottery Barn products. They must have strong communication and problem-solving skills to ensure customer satisfaction. This role may be remote or in-store, depending on the position.

What are the key skills and qualifications needed to thrive in Pottery Barn customer service, and why are they important?

To thrive as a Pottery Barn Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic computer applications is often required. Empathy, patience, and professionalism help individuals stand out by ensuring every customer interaction is positive and productive. These skills are vital for effectively resolving customer concerns, fostering brand loyalty, and maintaining the store's reputation for excellent service.

What are the most common challenges Pottery Barn customer service representatives face, and how are they expected to handle them?

Pottery Barn Customer Service representatives often encounter challenges such as addressing complex customer requests, managing high call or foot traffic during peak seasons, and resolving orders or delivery issues. Team members are expected to stay calm under pressure, use company resources to find solutions, and maintain a helpful and positive attitude throughout each interaction. Comprehensive training and support from supervisors are provided to help handle tough situations, and teamwork is emphasized to ensure a consistently high standard of service. By handling challenges effectively, employees contribute to a positive store environment and lasting customer satisfaction.

Is Pottery Barn a good company to work for?

Pottery Barn customer service roles are generally considered stable with opportunities for advancement and employee discounts. The company emphasizes a team-oriented environment and customer-focused skills, with schedules often including part-time and full-time shifts. Employee reviews vary, but many cite positive workplace culture and supportive management.

What job categories do people searching Pottery Barn Customer Service jobs in Rochester, MI look for?

The top searched job categories for Pottery Barn Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Pottery Barn Customer Service jobs?

Cities near Rochester, MI with the most Pottery Barn Customer Service job openings:

Pottery Barn Customer Service jobs near you
Infographic showing various Pottery Barn Customer Service job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

General Manager, Full Time, Troy - Pottery Barn Kids & Teen

Rejuvenation

Troy, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

 

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the General Manager role

You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers.

Responsibilities

        Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends

        Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals

        Train and motivate all associates through on-going programs in sales, customer service, and product knowledge

        Assess performance and provide on-going feedback

        Complete and deliver performance appraisals and development plans

        Ensure team provides an exceptional customer experience in the store to achieve world-class service standards

        Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed

        Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our "People First" philosophy

        Work with District Managers and peers to develop best practices in store management

 

Criteria

        Proven ability to manage staff to exceed sales goals, while meeting payroll goals

        Proven to identify top talent, create teams, and train/develop/retain great people

        Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities

        Proven ability to motivate and influence others through personal actions and examples

        Effective communication, organization and leadership skills

        4 + years management experience in specialty retail and/or multi-unit retail business environment

 

Physical Requirements

        Must be able to be mobile on the sales floor for extended periods of time

        Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

        Employment/promotion to this role will be contingent on successful completion of a background check

        Full time associates are expected to have open availability to meet the needs of the business. 

  

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

        A generous discount on all Williams-Sonoma, Inc. brands

        A 401(k) plan and other investment opportunities 

        Paid vacations and holidays

        Health benefits, dental and vision insurance, including same-sex domestic partner benefits

        A wellness program that supports your physical, financial and emotional health 

 

Your Journey in Continued Learning

        Individual development plans and career pathing conversations

        Annual performance appraisals

        Cross-brand and cross-functional career opportunities

        Online learning opportunities through brand specific resources and WSI University 

        Leadership development opportunities

 

WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).

 

This role is not eligible for relocation assistance.

 

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

 
Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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