ZipRecruiter

Log In

1

Commission Customer Service Email Response Jobs in Rochester, MI

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Respond to customer emails and written inquiries in a timely manner. * Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... Microsoft Word, E-mail and vendor pricing programs. * Demonstrate strong verbal and written ... responses and identifying potential inconsistencies or verification signals in application ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... Microsoft Word, E-mail and vendor pricing programs. * Demonstrate strong verbal and written ... responses and identifying potential inconsistencies or verification signals in application ...

SunSource

Customer Service Representative

Warren, MI · On-site

$15 - $20.50/hr

... Microsoft Word, E-mail and vendor pricing programs. * Demonstrate strong verbal and written ... responses and identifying potential inconsistencies or verification signals in application ...

Go Rentals

Customer Service Representative

Detroit, MI

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Competitive pay + unlimited monthly commission to maximize your earnings * Comprehensive benefits ... Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail ...

next page

Showing results 1-20

All JobsCustomer Service Email Response JobsCommission Customer Service Email Response JobsCommission Customer Service Email Response Jobs in Rochester, MI

Commission Customer Service Email Response information

See Rochester, MI salary details

$9

$17

$24

How much do commission customer service email response jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for commission customer service email response in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced in a commission customer service email response role, and how can I best prepare for them?

One common challenge in a Commission Customer Service Email Response role is managing a high volume of customer inquiries while maintaining accuracy and a professional tone, as your performance may directly impact your commission. It’s important to develop strong organizational and time management skills to prioritize urgent requests and resolve issues efficiently. Additionally, understanding the company’s products, services, and policies thoroughly helps ensure you can provide clear and helpful responses that drive both customer satisfaction and commission opportunities. Regularly collaborating with sales and technical teams can also help you stay informed and address complex customer concerns more effectively.

What are the key skills and qualifications needed to thrive as a commission customer service email response representative, and why are they important?

To thrive in Commission Customer Service Email Response, you need strong written communication skills, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, email management tools, and sometimes e-commerce platforms is typically required. Patience, problem-solving ability, and a customer-focused attitude are crucial soft skills for handling inquiries effectively. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and support commission-based business objectives.

What is the difference between Commission Customer Service Email Response vs Customer Support Specialist?

AspectCommission Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOffice or remote; email-based communicationOffice or remote; multi-channel support including email, chat, phone
Industry UsageSales, commission-based companies, retailVarious industries including tech, retail, services
Primary FocusResponding to customer emails regarding commissions and sales inquiriesAssisting customers with product issues, inquiries, and support

While both roles involve customer communication, Commission Customer Service Email Response focuses specifically on handling email inquiries related to commissions and sales, often within sales-driven environments. Customer Support Specialist has a broader scope, addressing various customer issues across multiple channels. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

Does a commission customer service email response get paid by commission?

Commission customer service email response roles typically do not pay by commission; instead, they usually offer a fixed salary or hourly wage. Compensation may include bonuses or incentives based on performance, but the primary pay structure is not commission-based. Skills in communication and customer relationship management are important in this role.

How do you respond to a customer service email?

A Commission Customer Service Email Response involves acknowledging the customer's concern promptly, providing clear and concise information, and offering solutions or next steps. Using a professional tone and ensuring accuracy helps maintain customer trust and satisfaction; familiarity with email management tools can improve response efficiency.

What are the most commonly searched types of Customer Service Email Response jobs in Rochester, MI?

The most popular types of Customer Service Email Response jobs in Rochester, MI are:

What are popular job titles related to Commission Customer Service Email Response jobs in Rochester, MI?

For Commission Customer Service Email Response jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Commission Customer Service Email Response jobs in Rochester, MI look for?

The top searched job categories for Commission Customer Service Email Response jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Commission Customer Service Email Response jobs?

Cities near Rochester, MI with the most Commission Customer Service Email Response job openings:

Commission Customer Service Email Response jobs near you

Servicing - Customer Care Specialist

Customer Service

Warren, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist