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Commission Customer Service Email Response Jobs in Rochester, MI

BELFOR Group

Customer Service Representative

Troy, MI · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must. The call center is a 24-7-365 operation ...

EcoShield

Customer Service Representative

Livonia, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner. * Schedule new and recurring pest control ...

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All JobsCustomer Service Email Response JobsCommission Customer Service Email Response JobsCommission Customer Service Email Response Jobs in Rochester, MI

Commission Customer Service Email Response information

See Rochester, MI salary details

$9

$17

$24

How much do commission customer service email response jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for commission customer service email response in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced in a commission customer service email response role, and how can I best prepare for them?

One common challenge in a Commission Customer Service Email Response role is managing a high volume of customer inquiries while maintaining accuracy and a professional tone, as your performance may directly impact your commission. It’s important to develop strong organizational and time management skills to prioritize urgent requests and resolve issues efficiently. Additionally, understanding the company’s products, services, and policies thoroughly helps ensure you can provide clear and helpful responses that drive both customer satisfaction and commission opportunities. Regularly collaborating with sales and technical teams can also help you stay informed and address complex customer concerns more effectively.

What are the key skills and qualifications needed to thrive as a commission customer service email response representative, and why are they important?

To thrive in Commission Customer Service Email Response, you need strong written communication skills, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, email management tools, and sometimes e-commerce platforms is typically required. Patience, problem-solving ability, and a customer-focused attitude are crucial soft skills for handling inquiries effectively. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and support commission-based business objectives.

What is the difference between Commission Customer Service Email Response vs Customer Support Specialist?

AspectCommission Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOffice or remote; email-based communicationOffice or remote; multi-channel support including email, chat, phone
Industry UsageSales, commission-based companies, retailVarious industries including tech, retail, services
Primary FocusResponding to customer emails regarding commissions and sales inquiriesAssisting customers with product issues, inquiries, and support

While both roles involve customer communication, Commission Customer Service Email Response focuses specifically on handling email inquiries related to commissions and sales, often within sales-driven environments. Customer Support Specialist has a broader scope, addressing various customer issues across multiple channels. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

Does a commission customer service email response get paid by commission?

Commission customer service email response roles typically do not pay by commission; instead, they usually offer a fixed salary or hourly wage. Compensation may include bonuses or incentives based on performance, but the primary pay structure is not commission-based. Skills in communication and customer relationship management are important in this role.

How do you respond to a customer service email?

A Commission Customer Service Email Response involves acknowledging the customer's concern promptly, providing clear and concise information, and offering solutions or next steps. Using a professional tone and ensuring accuracy helps maintain customer trust and satisfaction; familiarity with email management tools can improve response efficiency.

What are the most commonly searched types of Customer Service Email Response jobs in Rochester, MI?

The most popular types of Customer Service Email Response jobs in Rochester, MI are:

What are popular job titles related to Commission Customer Service Email Response jobs in Rochester, MI?

For Commission Customer Service Email Response jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Commission Customer Service Email Response jobs in Rochester, MI look for?

The top searched job categories for Commission Customer Service Email Response jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Commission Customer Service Email Response jobs?

Cities near Rochester, MI with the most Commission Customer Service Email Response job openings:

Commission Customer Service Email Response jobs near you

Customer Service Representative

BELFOR Property Restoration

Birmingham, MI

$20/hr

Full-time

Re-posted 8 days ago

BELFOR Property Restoration rating

5.8

Company rating: 5.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

External Job Title: Customer Service Representative (On-Site)

External Job Description:

Position Location: Troy, MI (On-Site)

Position Compensation: $20

New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday)

Position Overview

Contact Central Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Verbal and electronic information must be quickly and accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with clients is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift. Schedules include working every other weekend and 3 holidays per year. All work will be performed on site at the Contact Central's Troy, MI location.

Essential Functions

  • Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs.
  • Assist customers with concerns and distribute all relevant data to the appropriate contacts
  • Maintain a customer database to include detailed data entry into web-based third party applications
  • Work under time constraints to enter information in a quick and accurate manner and meet specific timelines
  • Use discretion when routing calls or providing information regarding the organization to callers
  • Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
  • Ask appropriate questions to secure all pertinent information
  • Follow precise client required protocols and company procedures
  • Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
  • Maintain a professional appearance
  • Assist in the training of new employees
  • Other projects and duties as assigned

Experience and Qualifications

  • Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations)
  • Reliable transportation
  • Proven ability to multi-task in fast-paced office environment
  • Demonstrated understanding of customer service, principles, and practices
  • Attention to detail and keen sense of safeguarding other people's property and information
  • Quick learner, detail oriented and self-motivated
  • Strong written and verbal communication skills
  • Basic computer and typing skills

Physical Requirements

  • Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
  • Sitting for extended periods of time
  • Manual dexterity needed for keyboarding and other repetitive tasks
  • The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

Company Description

BELFOR Property Restoration is the North American leader in integrated disaster recovery and property restoration services. With more than 100 full-service offices in the U.S., we are geographically positioned to respond to almost any disaster – large or small - coast to coast. A proven track record of superior response and unmatched resources has made BELFOR the contractor of choice for damages caused by fire, water, wind or other catastrophes.

What BELFOR Property Restoration employees say

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