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Remote Trilingual Customer Service Representative Jobs in Rochester, MI

Liveops

Remote Spanish Bilingual Customer Service

Macomb, MI · Remote

$15 - $18.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Utica, MI · Remote

$14.25 - $17.75/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Livonia, MI · Remote

$14.50 - $18.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Warren, MI · Remote

$14.50 - $18.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Spanish Bilingual Customer Service

Detroit, MI · Remote

$15.25 - $19.25/hr

Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are ... Whether your background is in healthcare, customer care, finance, or technical support, this is ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsTrilingual Customer Service Representative JobsRemote Trilingual Customer Service Representative JobsRemote Trilingual Customer Service Representative Jobs in Rochester, MI

Remote Trilingual Customer Service Representative information

See Rochester, MI salary details

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$24

How much do remote trilingual customer service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote trilingual customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

How does working remotely as a Trilingual Customer Service Representative affect daily collaboration with team members and supervisors?

As a remote Trilingual Customer Service Representative, you will typically collaborate with your team and supervisors through digital communication tools such as email, chat platforms, and video conferencing. While you may not interact face-to-face, regular virtual meetings, shared documentation, and real-time messaging help maintain clear communication and teamwork. This remote environment requires self-motivation and proactive communication to ensure customer inquiries are handled efficiently and team objectives are met. You'll often have scheduled check-ins and ongoing support from supervisors to address challenges and share best practices.

What are the key skills and qualifications needed to thrive as a Remote Trilingual Customer Service Representative, and why are they important?

To thrive as a Remote Trilingual Customer Service Representative, you need fluency in three languages, strong problem-solving abilities, and experience in customer support, often supported by a high school diploma or higher education. Familiarity with customer relationship management (CRM) systems, live chat tools, and ticketing platforms is typically required. Exceptional communication, cultural sensitivity, and time management are standout soft skills for this role. These competencies ensure efficient, high-quality support for diverse customers across regions, enhancing satisfaction and loyalty in a remote environment.

What is a Remote Trilingual Customer Service Representative?

A Remote Trilingual Customer Service Representative is a professional who provides customer support services from a remote location, communicating fluently in three different languages. Their main responsibilities include answering customer inquiries, resolving issues, and assisting clients via phone, email, or chat. These representatives are valuable assets to companies with global customers, as they help bridge language barriers and enhance customer satisfaction. Working remotely allows them to serve customers across different regions and time zones efficiently.

What is the difference between Remote Trilingual Customer Service Representative vs Remote Bilingual Customer Support Specialist?

AspectRemote Trilingual Customer Service RepresentativeRemote Bilingual Customer Support Specialist
CredentialsCustomer service experience, language proficiency certificationsCustomer support experience, language proficiency certifications
Work EnvironmentRemote, customer service call centers or online supportRemote, support centers or online platforms
Industry UsageCustomer service, retail, tech supportCustomer support, tech, healthcare
Search & Comparison IntentFocus on multilingual support roles requiring three languagesRoles requiring two languages, often used interchangeably

The Remote Trilingual Customer Service Representative typically handles customer inquiries in three languages, requiring proficiency in each. The Remote Bilingual Customer Support Specialist works with two languages. While both roles involve remote customer support, the trilingual position demands additional language skills, making it suitable for companies serving diverse multilingual customers.

What are popular job titles related to Remote Trilingual Customer Service Representative jobs in Rochester, MI? For Remote Trilingual Customer Service Representative jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Trilingual Customer Service Representative jobs in Rochester, MI look for? The top searched job categories for Remote Trilingual Customer Service Representative jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Trilingual Customer Service Representative jobs? Cities near Rochester, MI with the most Remote Trilingual Customer Service Representative job openings:
Remote Trilingual Customer Service Representative jobs near you
Remote Bilingual (Spanish) Customer Service Account Representative

Remote Bilingual (Spanish) Customer Service Account Representative

StaffMyAgency LLC

Detroit, MI • On-site, Remote

$40K - $80K/yr

Full-time

Posted 18 days ago

Job description

POSITION OVERVIEW
The Remote Bilingual (Spanish and English) Customer Service Account Representative must possess at least ONE YEAR of relevant industry experience (preferably State Farm). This role delivers consistent, WORLD CLASS customer experiences by protecting customer relationships, executing operational excellence, and supporting agency growth through proactive service.
Remote Bilingual (Spanish and English) Customer Service Account Representative s ensure every interaction reinforces trust, retention, and confidence in our agency. This role is essential to sustaining long-term growth and maintaining world-class service standards.
ABOUT US
Our Mission is to deliver peace of mind, protect the communities of our loyal customers, and fiercely champion those we serve when it matters most. We engage in multiple verticals through proven premium marketing strategies. It is our obligation to serve as many households as we can.
Our Core Values are the backbone of our business and guide our hiring process: we are enthusiastic, disciplined, intentionally excellent, demonstrate extreme ownership, aligned, committed to our mission and possess a growth mindset that drives results and embraces the journey. Our team is based out of Atlanta, GA and serves AL, FL, GA, SC and TN. The number of communities we serve is growing by the day.
OBJECTIVES
SERVICE ACTIVITY TARGETS
You are responsible for following the roadmap to hit our retention targets:
  • Answer 50+ inbound calls per day
  • 2+ hours of daily talk time
  • 2 cross-sell products pivoted to the sales team per day
CUSTOMER PROTECTION & RELATIONSHIP MANAGEMENT
  • Ensure 100% accuracy and completeness in policy servicing, billing, endorsements, claims support, etc.
  • Proactively identify retention risks or coverage gaps and escalate to sales by way of CGOO when appropriate
  • Deliver world-class service in every customer interaction, maintaining trust and confidence
OPERATIONAL DISCIPLINE AND ACCURACY
You are responsible for upholding team and individual standards in the following manner:
  • Acknowledge and resolve direct customer and teammate inquiries, escalations, and issues in 60 minutes or less
  • Maintain precise records and documentation in CRM and internal systems
  • E xecute service workflows consistently, ensuring follow-up and task completion
  • Monitor processes to prevent errors or lapses before they impact the customer experience
  • Partner with sales to ensure seamless handoffs and transitions, minimizing customer disruption
COLLABORATION AND TEAM INTEGRATION
  • Communicate proactively with teammates, sales partners, and leadership regarding growth opportunities, updates, and resolutions
  • Contribute solutions, not problems, in all team interactions
  • Participate in coaching, process improvements, and team meetings to strengthen overall execution
  • Uphold agency standards and culture, demonstrating reliability, professionalism, and positive energy
PERSONAL AND PROFESSIONAL EXCELLENCE
  • Maintain high standards for personal accountability and follow-through
  • D emonstrate resilience and adaptability in high-pressure situations
  • Seek ongoing learning opportunities to improve technical, service, and operational skills
  • Model elite execution and reliability for teammates across the agency
CORE COMPETENCIES
  • Customer-centric mindset
  • Emotional intelligence
  • Retention focus
  • Process discipline
  • Accuracy and attention to detail
  • Problem solving
  • Strong listener and communicator
  • Ownership and accountability
  • Coachability
  • S ales driven
  • Growth driven
  • Reliability
  • R esilience and adaptability
  • Cultural alignment
EDUCATION AND EXPERIENCE
We are seeking remote applicants that possess at least ONE YEAR of relevant industry experience (preferably State Farm). We do not have a specific education requirement. W e are most interested in assessing will vs skill. We will train and coach up your skills.
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred to start and required to contribute to our team's Mission. We will walk unlicensed prospective team members through the licensing process if applicable.
PHYSICAL REQUIREMENTS
You are required to work at a desk when executing your D2D. You're only required to work from the hours of 8:30a - 5p ET, Monday - Friday.
We are well-versed in rising desks and walking pads and will make recommendations upon request.
You will be required to travel (we are obligated for room and board expenses), to our home base in Atlanta up to once per quarter.
COMMITMENT TO DIVERSITY
At Barracliff Agency, we believe diversity is strength. A workforce that reflects the communities we serve - regardless of across race, ethnicity, gender, gender identity, sexual orientation, religion, national origin, age, and ability - is essential to building a world-class, ethical business.
We hire talent at all levels based on ability, drive, and character, and actively foster inclusion in every interaction: with our team, our customers, our candidates, and our business partners.
Diverse perspectives are more than welcomed on our team. They are expected, respected and celebrated and unify us.
APPLY NOW
If this role grabbed your attention, we want to hear from you. Submit your resume, and you'll receive a link via email to complete a short assessment before our first conversation. This ensures every step is intentional and focused.
Already in the process? Direct questions or follow-ups to Jeff Grimoldi at jeff.grimoldi.y491@statefarm.com .
We're looking for people ready to step in, stand out, and own their impact. If that's you, apply now.

Apply