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Pottery Barn Customer Service Jobs in Rochester, MI

Boot Barn

Sales Associate

Lake Orion, MI · On-site

$13 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers and create an exceptional in-store experience. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product ...

Boot Barn

Sales Associate

Shelby Township, MI · On-site

$12.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers and create an exceptional in-store experience. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product ...

Boot Barn

Sales Associate

Shelby, MI · On-site

$12.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers and create an exceptional in-store experience. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product ...

Boot Barn

Sales Associate

Lake Orion, MI · On-site

$13 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers and create an exceptional in-store experience. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product ...

Boot Barn

Sales Associate

Novi, MI · On-site

$13.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customers and create an exceptional in-store experience. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product ...

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All JobsPottery Barn Customer Service JobsPottery Barn Customer Service Jobs in Rochester, MI

Pottery Barn Customer Service information

See Rochester, MI salary details

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How much do pottery barn customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for pottery barn customer service in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a Pottery Barn customer service?

A Pottery Barn Customer Service job involves assisting customers with inquiries, orders, returns, and product information through phone, email, or chat. Representatives provide excellent service by resolving issues, processing transactions, and offering guidance on Pottery Barn products. They must have strong communication and problem-solving skills to ensure customer satisfaction. This role may be remote or in-store, depending on the position.

Is Pottery Barn customer service a good company to work for?

Pottery Barn customer service roles are generally considered to offer a positive work environment with opportunities for employee discounts and flexible schedules. However, experiences can vary based on location and management, and customer service positions often require strong communication skills and patience. Prospective employees should research specific store locations for more detailed insights.

What are the most common challenges Pottery Barn customer service representatives face, and how are they expected to handle them?

Pottery Barn Customer Service representatives often encounter challenges such as addressing complex customer requests, managing high call or foot traffic during peak seasons, and resolving orders or delivery issues. Team members are expected to stay calm under pressure, use company resources to find solutions, and maintain a helpful and positive attitude throughout each interaction. Comprehensive training and support from supervisors are provided to help handle tough situations, and teamwork is emphasized to ensure a consistently high standard of service. By handling challenges effectively, employees contribute to a positive store environment and lasting customer satisfaction.

What are the key skills and qualifications needed to thrive in Pottery Barn customer service, and why are they important?

To thrive as a Pottery Barn Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, order management software, and basic computer applications is often required. Empathy, patience, and professionalism help individuals stand out by ensuring every customer interaction is positive and productive. These skills are vital for effectively resolving customer concerns, fostering brand loyalty, and maintaining the store's reputation for excellent service.

What job categories do people searching Pottery Barn Customer Service jobs in Rochester, MI look for?

The top searched job categories for Pottery Barn Customer Service jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Pottery Barn Customer Service jobs?

Cities near Rochester, MI with the most Pottery Barn Customer Service job openings:

Pottery Barn Customer Service jobs near you
Infographic showing various Pottery Barn Customer Service job openings in Rochester, MI as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Design Sales Specialist/Home Stylist, Part Time Flex, Troy - Pottery Barn Kids & Teen

Rejuvenation

Troy, MI

$32K - $38K/yr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

 

About the Team

Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Design Studio Specialist role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

 

Responsibilities

        Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales

        Perform productive in-home consultations including the ability to accurately measure and assess the client's living space

        Create and present design plans based on client's needs, style, preferences and living space

        Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals

        Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders

        Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Criteria

        Strong communication, clienteling and customer follow-up skills

        Ability to complete and coordinate complex large orders within a variety of sales channels

        Experience in working with the elements of design preferred

        Proven ability to prioritize and handle multiple tasks simultaneously

        1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required)

Physical Requirements

        Must be able to be mobile on the sales floor for extended periods of time

        Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

        Full time associates are expected to have open availability to meet the needs of the business.

       Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).

 

Benefits Just for You

Depending on your position and your location, here are a few highlights of what you might be eligible for:  

        A generous discount on all Williams-Sonoma, Inc. brands

        A 401(k) plan and other investment opportunities 

        A wellness program that supports your physical, financial and emotional health 

        Paid vacations and holidays (full-time)

        Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

 

Your Journey in Continued Learning

        Individual development plans and career pathing conversations

        Annual performance appraisals

        Cross-brand and cross-functional career opportunities

        Online learning opportunities through brand specific resources and WSI University 

        Leadership development opportunities

 

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

 

This role is not eligible for relocation assistance.

 

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

 

San Francisco Locations:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

 

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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