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Internship Pottery Barn Customer Service information

What does an Internship Pottery Barn Customer Service representative do?

An Internship Pottery Barn Customer Service representative assists customers with inquiries, orders, and product information, both in-store and online. They help resolve issues, process returns or exchanges, and ensure a positive shopping experience for customers. Interns typically receive training in customer service protocols, gain practical skills working with customers, and support the team in daily store operations. The position is ideal for those interested in retail, communication, and problem-solving.

What are the key skills and qualifications needed to thrive as an Internship Pottery Barn Customer Service representative?

To thrive as an Internship Pottery Barn Customer Service representative, you need strong interpersonal skills, problem-solving abilities, and a basic understanding of retail or customer service, often supported by a high school diploma or current enrollment in a related program. Familiarity with point-of-sale (POS) systems, customer relationship management (CRM) software, and basic Microsoft Office tools is typically required. Outstanding communication, patience, and a positive attitude help you connect with customers and resolve issues effectively. These skills and qualities ensure efficient customer support, enhance the shopping experience, and contribute to the overall success of the store.

What types of customer interactions can I expect during an internship with Pottery Barn Customer Service?

As an intern with Pottery Barn Customer Service, you’ll interact with customers through various channels such as phone, email, and live chat. You’ll assist with inquiries about products, orders, returns, and store policies, often acting as the first point of contact. This role requires patience and professionalism, as you may occasionally handle challenging situations or resolve complaints. You’ll work closely with experienced team members who provide guidance and feedback, making it a great opportunity to develop strong communication and problem-solving skills in a fast-paced retail environment.

Does Pottery Barn offer internships?

Pottery Barn offers internships in various departments, including customer service, providing hands-on experience in retail operations. These internships typically require a commitment during the summer or academic year and may involve training in sales, product knowledge, and customer interaction.

What is the internship Pottery Barn customer service hiring process?

The internship at Pottery Barn for customer service typically involves submitting an online application, followed by a phone or virtual interview to assess communication skills and customer service aptitude. Successful candidates may then participate in in-person interviews or assessments before receiving an offer, with training provided upon hiring.
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Internship Pottery Barn Customer Service jobs near you
Infographic showing various Internship Pottery Barn Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Video Editor - Pottery Barn Kids & Pottery Barn Teen

Rejuvenation

Richmond, CA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

About the Team

Digital Web Creative is a dynamic team of talented, digital marketing designers and digital production coordinators. We work closely with our editorial team members to make our websites, emails and digital assets come alive with the Pottery Barn Kids' brand voice. We also collaborate closely with our cross-functional partners in eCom, Development, Brand Marketing and Merchandising to name a few! We are all about sharing creative ideas and supporting each other to not only do our best work, but also to build a strong sense of family and community. Come join our team!

About the Role

Responsible for editing video content for the Pottery Barn Kids and Pottery Barn Teen digital platforms and channels.

This is an onsite role based in our Richmond, CA photo studio. 

Responsibilities:

  • Create engaging vertical videos for usage across our social platforms like Instagram and TikTok

  • Have a digital first and socially lead approach to video content creation

  • Work with Creative Team to brainstorm, develop and support video content through delivery

  • Find new and engaging ways to elevate content to drive marketing goals

  • Stay current on industry trends -- keep the brand at the forefront of editorial content and best practices

Requirements:

  • 3-5 years of video editing experience

  • Bachelor's degree in related field

  • Proficient in Adobe Premiere Pro, After Effects, and color-grading 

  • A superb storyteller, skilled at creating vertical content for social platforms  

  • Ensure high quality output and attention to detail

  • Experience working cross-functionally across many teams and departments

  • Outstanding communication and organization skills

  • Ability to prioritize multiple projects and deadlines

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

A generous discount on all WSI brands

A 401(k) plan and other investment opportunities

Paid vacations, holidays, and time off to volunteer

Health benefits, dental and vision insurance, including same-sex domestic partner benefits

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

Continued Learning

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Resources for self-development

Advisor (Mentor) program

Career development workshops, learning programs, and speaker series

This role is not eligible for Visa sponsorship or relocation assistance.

Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

The expected starting pay range for this position is $90,000 - $100,000 annually. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.  

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

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