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Verizon Customer Service Jobs (NOW HIRING)

Verizon

Verizon Sales Lead Representative

Fall River, MA · On-site

$60K - $140K/yr

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Lowell, MA · On-site

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Andover, MA · On-site

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Rindge, NH · On-site

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Sales Lead Representative

Waltham, MA · On-site

$55K - $160K/day

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a ...

Verizon

Verizon Outreach Representative

Stoneham, MA · On-site

$20/hr

Engage with customers to promote Verizon products and services * Build and maintain positive customer relationships * Achieve and exceed sales targets through effective outreach * Provide excellent ...

Verizon

Verizon Outreach Representative

Beverly, MA · On-site

$20/hr

Engage with customers to promote Verizon products and services * Build and maintain positive customer relationships * Achieve and exceed sales targets through effective outreach * Provide excellent ...

Verizon

Retail Sales Associate

Bozeman, MT · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Peabody, MA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Brunswick, GA · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Hutchinson, KS · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Vernon Hills, IL · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Fredericksburg, VA · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Pleasant Hill, CA · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Lake Zurich, IL · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Folsom, CA · On-site

$65K - $73K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Clarksville, IN · On-site

$65K - $75K/yr

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

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Verizon Customer Service information

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How much do verizon customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for verizon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Verizon Customer Service representative do?

A Verizon Customer Service representative assists customers with a range of inquiries related to Verizon's products and services, such as billing, technical support, account management, and service troubleshooting. They work to resolve customer issues, answer questions, and provide information about plans or upgrades. Representatives may interact with customers via phone, chat, email, or in person, aiming to ensure customer satisfaction and retention. Their role requires strong communication skills, patience, and a good understanding of Verizon's offerings.

Why is Verizon laying off $15,000?

Verizon Customer Service representatives are not directly involved in company layoffs; layoffs at Verizon typically relate to organizational restructuring or cost-cutting measures. Such decisions are made at the corporate level and may impact various departments, but customer service roles usually focus on assisting customers and maintaining service quality.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Representative, and why are they important?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.
More about Verizon Customer Service jobs
What cities are hiring for Verizon Customer Service jobs? Cities with the most Verizon Customer Service job openings:
What are the most commonly searched types of Verizon Customer Service jobs? The most popular types of Verizon Customer Service jobs are:
What states have the most Verizon Customer Service jobs? States with the most job openings for Verizon Customer Service jobs include:
What job categories do people searching Verizon Customer Service jobs look for? The top searched job categories for Verizon Customer Service jobs are:
Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Verizon Sales Lead Representative

Verizon Sales Lead Representative

Verizon

Fall River, MA • On-site

$60K - $140K/yr

Full-time

Medical

Posted 8 days ago

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 494 frontline employees who took The Breakroom Quiz

25th of 76 rated telecommunications companies

Job description

Verizon - Immediate Retail Sales Representative Needed

Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you might be the perfect fit for our dynamic team at Verizon!

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a crucial role in greeting customers, assisting them with their needs, and ensuring they leave satisfied with their purchases. Join us in a fun and loving environment where you can enhance your communication skills, product knowledge, and customer service expertise.

Main Responsibilities of a Retail Sales Representative:

  • Greeting and assisting customers
  • Keeping the selling floor stocked and organized
  • Upselling and cross-selling
  • Analyzing customer accounts and finding the best solution for the customer!

Retail Sales Representative Job Description:

  • Greeting customers
  • Helping customers find what they are looking for
  • Introducing customers to new products
  • Informing customers about sales, discounts, and promotions
  • Upselling and cross-selling products when appropriate
  • Answering questions about products or services
  • Stocking and organizing product racks
  • Handling returns
  • Coordinating with team members for outstanding customer service
  • Average company compensation for a retail sales representative is $87,000

Responsibilities of a Retail Sales Representative:

  • High school degree or equivalent
  • BS degree in marketing or related field is a plus
  • Experience as a retail sales representative or similar role is a plus
  • Familiarity with visual merchandising
  • Ability to stock and restock shelves
  • Strong communication skills
  • Excellent problem-solving skills
  • Good organization skills
  • Positive and friendly attitude
  • Ability to successfully work in a team

Benefits:

  • Health insurance
  • Referral program
  • Employee discount
  • Paid training
  • Commission pay
  • Supplemental income

Location: Fall River 450 William S Canning Blvd, Fall River, MA 02722, USA

Join us at Verizon and be part of a motivated team dedicated to providing the best for our customers!

Verizon is the national leader in the cellular and home connectivity industry. We pride ourselves on our customer experience and our results. We strive to always provide the best options for our customers.

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