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Verizon Customer Service Jobs (NOW HIRING)

MetTel

Customer Service Agent

Salt Lake City, UT · On-site

$20/hr

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations ... Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn ...

Verizon

Retail Sales Associate

Midlothian, VA · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Salina, KS · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Midlothian, VA · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Spokane Valley, WA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Williamsburg, VA · On-site

$14.50 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Hutchinson, KS · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Mechanicsville, VA · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Mechanicsville, VA · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Bristol, VA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate Spanish Bilingual

Commerce, CA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Sacramento, CA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Toledo, OH · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Lake Forest, CA · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate Spanish Bilingual

San Marcos, CA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology and customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections and asking the ...

Verizon

Retail Sales Associate

Council Bluffs, IA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Henrico, VA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Spokane Valley, WA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

Cincinnati, OH · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

Verizon

Retail Sales Associate

San Mateo, CA · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. * Learn and uncover customers' needs by creating connections ...

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Showing results 21-40

All JobsVerizon Customer Service Jobs

Verizon Customer Service information

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How much do verizon customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for verizon customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service representative?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center telephony, and Verizon's product suite is typically required. Patience, active listening, and a customer-focused attitude help representatives excel in resolving customer inquiries and concerns. These skills are crucial for maintaining customer satisfaction, loyalty, and positive brand reputation in a competitive telecom environment.

What are some common challenges faced by Verizon Customer Service representatives, and how are they supported in overcoming them?

Verizon Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to technical troubleshooting. One common challenge is managing complex customer issues while maintaining a positive and efficient interaction. To support representatives, Verizon provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are available to assist with escalated situations, and there are clear escalation procedures to help resolve particularly difficult cases. This supportive environment helps representatives deliver excellent service and grow their problem-solving skills.

What is the difference between Verizon Customer Service vs Verizon Retail Sales Associate?

AspectVerizon Customer ServiceVerizon Retail Sales Associate
Primary RoleAssist customers with service issues, billing, and technical supportSell Verizon products, promote plans, and assist customers in-store
Work EnvironmentCall centers, customer support centers, remoteRetail stores, in-person customer interactions
Required SkillsCommunication, problem-solving, technical knowledgeSales skills, product knowledge, customer service
CertificationsNone specific, technical knowledge helpfulNone required, sales experience beneficial

While both roles involve customer interaction within Verizon, Verizon Customer Service focuses on resolving service issues and technical support remotely, whereas Verizon Retail Sales Associates work directly in stores selling products and plans. Understanding these differences helps job seekers find the right fit based on their skills and preferences.

Does Verizon Customer Service allow work from home?

Verizon Customer Service positions often offer remote work options, especially for roles involving phone support and online communication. Candidates typically need a reliable internet connection, a quiet workspace, and may undergo training remotely. Availability of work-from-home arrangements can vary by location and specific job requirements.

Does Verizon Customer Service offer remote customer service jobs?

Verizon Customer Service offers remote customer service positions that typically involve handling customer inquiries via phone, chat, or email. These roles often require good communication skills, a quiet work environment, and sometimes specific technical or customer service certifications. Remote jobs may have flexible schedules and require familiarity with customer management tools.
More about Verizon Customer Service jobs

What cities are hiring for Verizon Customer Service jobs?

Cities with the most Verizon Customer Service job openings:

What are the most commonly searched types of Verizon Customer Service jobs?

The most popular types of Verizon Customer Service jobs are:

What states have the most Verizon Customer Service jobs?

States with the most job openings for Verizon Customer Service jobs include:

What job categories do people searching Verizon Customer Service jobs look for?

The top searched job categories for Verizon Customer Service jobs are:

Verizon Customer Service jobs near you
Infographic showing various Verizon Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Agent

MetTel

Salt Lake City, UT • On-site

$20/hr

Full-time

Re-posted 29 days ago

Job description

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team.

Role and Responsibilities:          

This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services. The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.

  • Serve as the primary point of contact for customer inquiries via phone and email
  • Provide support for orders, service requests, and general account inquiries
  • Troubleshoot service-related issues and submit repair tickets as needed
  • Take ownership of customer concerns, driving resolution and escalating when appropriate
  • Deliver accurate product and service information, including features, terms, and capabilities
  • Process customer orders, forms, and service requests with accuracy and efficiency
  • Route inquiries to appropriate internal teams when necessary
  • Document all customer interactions in accordance with standard operating procedures
  • Identify trends in customer issues and communicate insights to management
  • Conduct follow-ups to ensure timely and satisfactory resolution
  • Participate in cross-functional projects aimed at improving processes and service delivery
  • Support additional operational tasks and responsibilities as assigned

Desired Skills and Experience:                                                 

  • Full time / In office - Salt Lake City, Utah
  • Bachelor's degree preferred
  • Minimum of 3 years of experience in customer service or account management
  • Experience within the telecommunications industry is a plus
  • Strong problem-solving and communication skills (written and verbal)
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

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