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Costco Customer Service Jobs (NOW HIRING)

Jacuzzi Group

Costco Program Coordinator

Phoenix, AZ · On-site

$24/hr

Our commitment to quality and customer satisfaction drives us to improve constantly. We are ... Review all Centah notes relating to appointments and service and send for follow up to the ...

Jacuzzi Group

Costco Program Coordinator

Phoenix, AZ · On-site

$24/hr

Our commitment to quality and customer satisfaction drives us to improve constantly. We are ... Review all Centah notes relating to appointments and service and send for follow up to the ...

Nestle

Customer Development Manager (Costco)

Seattle, WA · On-site

... Service, shopper and digital teams. * Detailed understanding of the Customers go-to-market model ... Build and manage relationships with Costco Buyers, Assistant Buyers, and regional buying teams to ...

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Costco Customer Service information

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How much do costco customer service jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for costco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What do you need to do to become a Costco customer service rep?

To become a Costco customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and previous customer service experience. Applicants should complete an online application and may undergo interviews and background checks as part of the hiring process.

Is Costco actually paying $30 an hour?

Costco customer service roles typically pay between $15 and $25 per hour, depending on location and experience. While some positions or shifts may offer higher wages, $30 an hour is not the standard rate for customer service jobs at Costco.

Does Costco do remote work?

Costco customer service roles are primarily in-store positions that require working at physical locations. Remote work is generally not available for these roles, as they involve direct customer interaction and on-site responsibilities.

What are the typical daily responsibilities of a Costco Customer Service representative?

Costco Customer Service representatives typically start their day assisting members with inquiries, processing returns or exchanges, and resolving product or membership-related concerns. They are responsible for answering phones, providing information about store policies, and supporting other departments during busy periods. The role also includes restocking supplies, maintaining a clean workspace, and occasionally assisting with cash registers or membership sign-ups. Teamwork is essential, as representatives frequently collaborate with colleagues and management to create a positive and efficient shopping experience for members. This variety keeps the job engaging and helps employees develop a broad skill set in retail customer service.

What are the key skills and qualifications needed to thrive in the Costco Customer Service position, and why are they important?

To thrive as a Costco Customer Service representative, you should have strong interpersonal communication skills, problem-solving abilities, and experience working in retail or customer-facing roles. Familiarity with point-of-sale (POS) systems, inventory management software, and company-specific protocols is often required. Exceptional patience, teamwork, and a positive attitude help individuals stand out when serving a diverse customer base and responding to various concerns. These skills are essential for delivering excellent service, maintaining customer satisfaction, and ensuring efficient store operations.

Is it hard to get hired into Costco?

Getting hired as a Costco customer service associate typically involves an application process, interview, and background check. The hiring process can be competitive due to the company's popularity, but having relevant customer service experience and a positive attitude can improve chances of being hired.

What is a Costco Customer Service job?

A Costco Customer Service job involves assisting members with inquiries, returns, membership services, and general store information. Employees handle customer concerns in-person or over the phone, ensuring a positive shopping experience. They may also help with product questions, payment issues, and resolving complaints. Strong communication skills and a customer-focused attitude are essential for this role.

More about Costco Customer Service jobs
What cities are hiring for Costco Customer Service jobs? Cities with the most Costco Customer Service job openings:
What are the most commonly searched types of Costco Customer Service jobs? The most popular types of Costco Customer Service jobs are:
What states have the most Costco Customer Service jobs? States with the most job openings for Costco Customer Service jobs include:
What job categories do people searching Costco Customer Service jobs look for? The top searched job categories for Costco Customer Service jobs are:
Costco Customer Service jobs near you
Infographic showing various Costco Customer Service job openings in the United States as of June 2026, with employment types broken down into 4% Full Time, and 96% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Costco Program Coordinator

Jacuzzi Group

Phoenix, AZ

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Founded in 1956, the Jacuzzi Brand has grown to become the modern-day Jacuzzi Group, the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group, with 13 successful locations launched nationwide in under 5 years. Our commitment to quality and customer satisfaction drives us to improve constantly.

We are currently seeking a Costco Program Coordinator to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco's retail program on a nationwide level.

Key Responsibilities of Costco Program Coordinator:

  • Support Costco Program Manager in quoting and selling leads in Costco CRM.
  • Support Costco Program Manager to process payments in OMS platform.
  • Promptly monitor and resolve any Costco member escalations.
  • Validate loan terms and payment for Costco customers.
  • Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
  • "Own" and understand Costco's CRM Centah and communication portals
  • Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts.
  • Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences.
  • Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met.
  • Work with production, sales and business admin managers to analyze escalation data and drive process improvements.
  • Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner.
  • Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments.
  • Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
  • Communicate regularly and share program development updates with internal stakeholders.
  • Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco's approval
  • Ensure Costco payments are properly processed.

Job Details for Costco Program Coordinator:

  • Monday- Friday (8:00am-5:00pm)
  • On site in one of the following locations (Portland, OR., Seattle, WA., Phoenix, AZ., Tucson, AZ., Atlanta, GA., Detroit, MI., Raleigh, NC.)
  • $24.00/hr + depending on experience.

Requirements

Requirements of Costco Program Coordinator:

  • Bachelor's degree in business administration or a related field preferred.
  • 2+ years of experience in an Administrative, Program Coordination or Project Management role.
  • Previous experience working with Costco or a similar big-box retail environment is a strong plus.
  • Exceptional organizational and multitasking skills with strong attention to detail.
  • Experience prioritizing tasks, and multi-tasking to meet deadlines and achieve results
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and ability to interpret data.
  • A customer-centric approach with the ability to maintain strong relationships.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, with a matching program)
  • Paid Time Off (Vacation, Sick & Company Paid Holidays

Apply