Position Summary
The Support Administrator provides comprehensive administrative and operational support to internal teams and customer support functions. This role focuses on coordinating processes, maintaining data accuracy, supporting service workflows, and ensuring smooth day-to-day operations across departments.
Key Responsibilities
- Provide administrative support to customer service, sales, and operations teams
- Maintain and update customer records, service requests, and internal databases
- Coordinate and track support tickets, ensuring timely follow-up and resolution
- Assist in preparing reports, dashboards, and performance metrics for leadership
- Manage documentation, contracts, and internal records with a high level of accuracy
- Support onboarding processes
- Act as a liaison between internal departments to ensure seamless communication
- Monitor and distribute incoming requests (emails, calls, system-generated tickets)
- Schedule meetings, manage calendars, and coordinate team logistics
- Assist in process improvement initiatives and identify operational efficiencies
- Ensure compliance with company policies, procedures, and service standards