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Ticket Operations Intern Jobs (NOW HIRING)

Corning

$13.75 - $18.25/hr

Role Purpose The IT SAP Process Analyst Intern will support the SAP PTP (Plan-to-Produce) function ... Support SAP PP daily operations through ticket handling activities (incident, service requests, and ...

Contoro Robotics

Robotics Intern, Deployment

Austin, TX · On-site

$14.75 - $19.75/hr

Maintain and help improve operation documentation and SOPs. Qualifications * Pursuing a Bachelor ... Experience with ticket management systems (Jira). * Spanish bilingual.

Saginaw Spirit

Internships

Saginaw, MI · On-site

$13.50 - $17.75/hr

Assists with the day-to-day ticketing and merchandising operations, including online, window, and phone ticket orders * Saginaw Spirit Hockey Operations Internship * Responsible for assisting with ...

Equinix

Data Center Development Program Intern

Dallas, TX · On-site

$14.75 - $19.75/hr

The Customer Operations Engineering (COE) Intern supports the execution of customer‑requested ... Develop foundational skills in ticket handling, documentation, service execution, and operational ...

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Ticket Operations Intern information

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How much do ticket operations intern jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for ticket operations intern in the United States is $17.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is a ticketing intern?

A ticketing intern is a role that involves assisting with the management and processing of event or transportation tickets. The position often includes tasks such as ticket sales, customer service, and using ticketing software or systems, typically requiring strong organizational and communication skills.

Is 22 too old for an internship?

A Ticket Operations Intern position typically targets students or early-career individuals, but age is not a strict barrier. Many internships welcome applicants of various ages, especially if they have relevant skills or interest in the field. Age should not prevent someone from applying if they meet the qualifications and are eager to learn.

What are Ticket Operations Interns?

Ticket Operations Interns are entry-level team members who assist with various tasks related to ticket sales and distribution for events, such as sports games, concerts, or theater shows. They help manage ticket inventory, process orders, provide customer service, and support the ticketing team during events. This internship offers valuable hands-on experience in event management, customer relations, and the use of ticketing software. It's an ideal role for individuals looking to start a career in sports, entertainment, or venue management.

What would an operations intern do?

A Ticket Operations Intern typically assists with managing ticketing systems, processing ticket sales, and ensuring smooth daily operations. They may also support customer service, data entry, and use tools like ticketing software to track and resolve issues efficiently.

What are the big 4 internships?

The Big 4 internships typically refer to internship programs at Deloitte, PricewaterhouseCoopers (PwC), Ernst & Young (EY), and KPMG. These firms offer internships in areas such as audit, consulting, tax, and advisory, providing valuable experience and potential pathways to full-time roles in accounting and professional services.

What are some typical responsibilities of a Ticket Operations Intern during a busy event season?

As a Ticket Operations Intern during a busy event season, you'll be responsible for assisting with the distribution and management of tickets, helping with will-call and box office operations, and resolving guest inquiries both in person and via phone or email. You may also help reconcile ticket sales data, prepare reports, and coordinate with event staff to ensure a smooth entry process for attendees. This role often involves working irregular hours, including evenings and weekends, and requires strong attention to detail and excellent customer service skills.

What are the key skills and qualifications needed to thrive as a Ticket Operations Intern, and why are they important?

To thrive as a Ticket Operations Intern, you need strong organizational skills, attention to detail, and a basic understanding of ticketing procedures, often supported by coursework in business or sports management. Familiarity with ticketing software like Ticketmaster or Paciolan and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving skills, and a customer-focused attitude help interns handle inquiries and resolve issues efficiently. These skills and qualities ensure accurate ticket processing, positive customer experiences, and smooth event operations.
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Ticket Operations Intern jobs near you
Infographic showing various Ticket Operations Intern job openings in the United States as of July 2026, with employment types broken down into 18% Internship, 1% As Needed, 50% Full Time, 28% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,693 per year, or $17.6 per hour.
IT Infrastructure - Intern

IT Infrastructure - Intern

chromalloy

Palm Beach Gardens, FL • Hybrid

$14.25 - $19/hr

Other

Re-posted 21 days ago

Chromalloy rating

8.1

Company rating: 8.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

133rd of 429 rated machine equipment manufacturers

Job description

The ITSM Freshservice Intern supports the backend administration and operational effectiveness of Chromalloy’s IT Service Management platform, Freshservice. This role is not an enduser support position. Instead, the intern works behind the scenes to support IT agents by improving ticket quality, maintaining accurate data, developing knowledge base content, assisting with reporting, and providing supervised Freshservice administrative support.

This internship offers handson exposure to enterprise ITSM operations, service desk analytics, documentation standards, and continuous improvement initiatives.

This is a hybrid internship that requires regular in-office presence to support learning, collaboration, and hands-on experience. 

KEY RESPONSIBILITIES

The following duties are representative but not allinclusive. Other duties may be assigned.

Ticket Triage & Data Quality

  • Review and triage tickets to ensure accurate categorization, prioritization, assignment, and field completion
  • Perform ticket quality checks to support SLA tracking and reporting accuracy
  • Identify trends or data inconsistencies impacting service desk performance metrics

Knowledge Base (KB) Creation & Maintenance

  • Create, edit, and maintain internal and external knowledge base articles
  • Convert recurring issues and resolutions into documented KB content
  • Ensure articles meet quality, formatting, and usability standards

Reporting & Metrics

  • Assist with development and maintenance of Freshservice reports and dashboards
  • Support weekly operational metrics related to ticket volume, SLA compliance, backlog, and resolution trends
  • Validate data used for leadership and operational reporting

Freshservice Administration (Supervised)

  • Provide limited and supervised administrative support within Freshservice, including:
    • Ticket forms and custom fields
    • Categories, subcategories, and service catalog items
  • Assist with testing, documenting, and validating platform changes
  • Support controlled cleanup and standardization initiatives

Workflow & Process Improvement

  • Assist with limited workflow automation under supervision
  • Document existing processes and workflows
  • Identify opportunities for efficiency, standardization, and continuous improvement

What Success Looks Like

  • Accuracy and consistency of ticket data
  • Volume, quality, and usability of knowledge base articles created
  • Timely and accurate weekly reporting and metrics
  • Demonstrated contributions to process and operational improvements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Preferred Knowledge, Skills, and Abilities

  • Interest in IT operations, service management, or systems administration
  • Familiarity with ticketing systems or service desk tools (Freshservice preferred)
  • Strong attention to detail and data accuracy
  • Ability to work with structured processes, workflows, and documentation
  • Proficiency with Microsoft 365 (Excel, Word, Teams)
  • Exposure to ITIL or ITSM concepts is a plus
  • Exposure to workflow logic, automation concepts, or scripting is beneficial but not required

Education and/or Experience

  • Currently enrolled in, or recent graduate of, an Associate or Bachelor’s degree program in:
    • Information Technology
    • Computer Information Systems
    • Computer Science
    • Management Information Systems (MIS)
    • Or a related technical field
    • Equivalent handson experience or demonstrated interest in ITSM operations may be considered.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Primarily sedentary, officebased role
  • Frequent use of computer and standard office equipment
  • No routine lifting, hardware deployment, or workstation support required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Professional office environment
  • Minimal noise
  • High speed and reliable internet service
  • Headphones & microphone for meetings

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