Ticket Operations Intern Jobs in Georgia (NOW HIRING)

Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The IT Intern will provide administrative and technical support to the Information Technology organization while gaining hands-on experience across Service Desk, Networking, and Server Operations teams. This role offers exposure to a broad range of IT functions, including end-user support, infrastructure support, asset management, shipping and receiving, and systems administration activities.
Key Responsibilities

• Support the Service Desk team by assisting with ticket intake, troubleshooting, and issue resolution.
• Provide administrative and technical support for IT operations and projects.
• Assist Networking and Server teams with routine tasks, documentation, equipment deployment, and infrastructure support activities.
• Help configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Assist with user account administration, password resets, and onboarding/offboarding activities.
• Support inventory management, asset tracking, hardware staging, and equipment audits.
• Assist with shipping, receiving, mailing, and distribution of IT hardware and technology assets.
• Help document technical procedures, standards, and support processes.
• Participate in workstation setup, relocation, and technology refresh projects.
• Gain exposure to enterprise systems, networking technologies, server environments, and cybersecurity best practices.
• Collaborate with IT staff across multiple disciplines to support business operations and end-user needs.
• Perform other duties and special projects as assigned.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field.
• Interest in Service Desk operations, Networking, Server Administration, and IT Infrastructure.
• Strong customer service, communication, and problem-solving skills.
• Basic understanding of Windows operating systems, Mac operating systems, Microsoft Office, and computer hardware.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Qualifications
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.