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Telus Jobs (NOW HIRING)

Telus Digital

Google CX Engineer

Durham, NC · On-site +1

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

TELUS Digital

Body Metrics Specialist

Las Vegas, NV · On-site

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We passionately ...

Telus Digital

Senior Director, Design

Charlottesville, VA · On-site

$190K - $246K/yr

Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital agency and the digital division of TELUS, one of Canada's largest telecommunications ...

TELUS

Sr. Business Analyst

Hartford, CT

$60K - $80K/yr

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each ...

Telus Digital

$170K - $185K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

Telus Digital

$180K - $224K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

TELUS Digital

On Site Research Study

Las Vegas, NV · On-site

TELUS International is looking for Ph.D. experts in the field of biology in genetics, virology, and/or microbiology.Task Description: To help us better understand the risks from biology-related ...

Telus Digital

$168K - $210K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

Telus Digital

Director, Delivery

Charlottesville, VA · On-site

$160K - $216K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

TELUS Digital

Vehicle Test Driver (Temporary)

Las Vegas, NV · On-site

$15.50 - $19.25/hr

TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

Telus Digital

$132K - $165K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

TELUS Digital

US Raters

Las Vegas, NV · On-site

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer ...

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How much do telus jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telus in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Telus job?

A Telus job refers to a position at TELUS, a Canadian telecommunications company that provides internet, mobile, and TV services. TELUS offers various roles, including customer service, technical support, sales, and remote positions. Many people also associate TELUS with TELUS International, which focuses on digital solutions and AI data annotation. Jobs at TELUS often provide competitive salaries, benefits, and opportunities for career growth.

What are the key skills and qualifications needed to thrive in the Telus position, and why are they important?

To thrive in a role at TELUS, candidates generally need strong customer service abilities, problem-solving skills, and often a background in telecommunications or technology. Familiarity with CRM systems, call center technologies, and industry-standard software is frequently required, as are certifications in relevant technical fields depending on the position. Outstanding communication skills, adaptability, and a commitment to teamwork set top performers apart. These abilities ensure efficient service delivery, positive customer experiences, and seamless collaboration within a dynamic, tech-driven environment.

What does a typical day look like for someone working at TELUS?

A typical day at TELUS often involves interacting with customers to resolve service inquiries, supporting technical troubleshooting, or collaborating with team members on ongoing projects, depending on the specific role. Employees may work in a call center environment, remotely, or within field service teams, each offering structured communication channels and clear daily objectives. Ongoing training and performance feedback are integral aspects of the work culture, helping team members continuously improve their skills. This environment fosters growth, teamwork, and a shared commitment to delivering exceptional telecommunications solutions.

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What cities are hiring for Telus jobs? Cities with the most Telus job openings:
What are the most commonly searched types of Telus jobs? The most popular types of Telus jobs are:
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Telus jobs near you
Infographic showing various Telus job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Google CX Engineer

Telus Digital

Durham, NC • On-site, Remote

Full-time

Posted 3 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

91st of 203 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the United States or based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.
The Opportunity
TELUS Digital is seeking a Google CX Engineer to lead the architecture and technical development for our Gemini Enterprise Customer Experience (GECX) solutions. This is a high-impact individual contributor role responsible for building the scalable, secure, and integrated Google Cloud environments that power our most advanced conversational AI and agentic workforce implementations across app, web, and CCaaS platforms.
You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen.
Responsibilities
Solution Development & Innovation
  • Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.
  • Contribute to the development of innovative solutions and accelerators on the Google CES platform.
    Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.
  • Encourage a culture of innovation and continuous improvement within the team.
Cloud Infrastructure Engineering
  • Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
  • Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
  • Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Qualifications
  • Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.
  • 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
  • Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
  • Practical expertise with Google Customer Engagement Services (formerly CCAI).
  • Proven success delivering AI/ML-powered customer engagement or contact center solutions.
  • Strong understanding of customer experience design, contact center operations, and key CX metrics.
  • Excellent communication and presentation skills for both executive and technical audiences.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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