Description Bilingual Technical Customer Service Agent | (TELUS Health) Join our team & make a real impact in healthcare technology At TELUS Health, we're transforming how technology supports health ...
Description Bilingual Technical Customer Service Agent | (TELUS Health) Join our team & make a real impact in healthcare technology At TELUS Health, we're transforming how technology supports health ...
Account Manager
Edmonton, AB · On-site
Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...
Account Manager
Edmonton, AB · On-site
Join TELUS and Elevate Your Sales Career! Are you a natural at building relationships and negotiating? Do you excel in critical thinking, communication, and delivering exceptional client experiences ...
Join TELUS and elevate the customer experience with a world-class suite of security capabilities tailored to the evolving needs of businesses across Canada. With over 20 years of experience managing ...
Join TELUS and elevate the customer experience with a world-class suite of security capabilities tailored to the evolving needs of businesses across Canada. With over 20 years of experience managing ...
Join TELUS as an Account Manager and help businesses succeed with our 100% fiber optic network - TELUS PureFibre - and a powerful suite of innovative solutions. Who We Are TELUS Small Medium Business ...
Join TELUS as an Account Manager and help businesses succeed with our 100% fiber optic network - TELUS PureFibre - and a powerful suite of innovative solutions. Who We Are TELUS Small Medium Business ...
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Quick apply
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Quick apply
TELUS Consumer Sales Representatives TELUS and it's Premier Vendor Partner are looking for several driven and motivated Sales Representatives to join our growing sales team in Edmonton, AB. Preferred ...
Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the ground up, and make a real impact on businesses across ...
Join TELUS as an Account Specialist on our Small Medium Business team - where you'll think like a CEO, build your own book of business from the ground up, and make a real impact on businesses across ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions ...
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Full Time Sales Agent
Sherwood Park, AB · On-site
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Quick apply
Full Time Sales Agent
Sherwood Park, AB · On-site
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Outside Sales Representative
Edmonton, AB · On-site
We're hiring sales representatives to represent our client, TELUS, through direct residential sales across Edmonton. Whether you're starting your career or looking for a fresh opportunity, we'll give ...
Quick apply
Outside Sales Representative
Edmonton, AB · On-site
We're hiring sales representatives to represent our client, TELUS, through direct residential sales across Edmonton. Whether you're starting your career or looking for a fresh opportunity, we'll give ...
TELUS Consumer Sales Representatives - Entry level We are expanding rapidly! TELUS and its Premier Vendor Partner are looking for several driven and motivated individuals to join one of our growing ...
Quick apply
TELUS Consumer Sales Representatives - Entry level We are expanding rapidly! TELUS and its Premier Vendor Partner are looking for several driven and motivated individuals to join one of our growing ...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each ...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each ...
Full Time Sales Associate
Sherwood Park, AB · On-site
CA$600/wk
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
Quick apply
Full Time Sales Associate
Sherwood Park, AB · On-site
CA$600/wk
TELUS Communications | Partnered with The Acquisition Group Join Our Growing Edmonton Team The Acquisition Group is expanding in Edmonton , and we're looking for motivated, people-focused Sales ...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each ...
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each ...
Telus information
What is a Telus?
A Telus job refers to a position at TELUS, a Canadian telecommunications company that provides internet, mobile, and TV services. TELUS offers various roles, including customer service, technical support, sales, and remote positions. Many people also associate TELUS with TELUS International, which focuses on digital solutions and AI data annotation. Jobs at TELUS often provide competitive salaries, benefits, and opportunities for career growth.
What does a typical day look like for someone working at Telus?
A typical day at TELUS often involves interacting with customers to resolve service inquiries, supporting technical troubleshooting, or collaborating with team members on ongoing projects, depending on the specific role. Employees may work in a call center environment, remotely, or within field service teams, each offering structured communication channels and clear daily objectives. Ongoing training and performance feedback are integral aspects of the work culture, helping team members continuously improve their skills. This environment fosters growth, teamwork, and a shared commitment to delivering exceptional telecommunications solutions.
What are the key skills and qualifications needed to thrive in the Telus position, and why are they important?
To thrive in a role at TELUS, candidates generally need strong customer service abilities, problem-solving skills, and often a background in telecommunications or technology. Familiarity with CRM systems, call center technologies, and industry-standard software is frequently required, as are certifications in relevant technical fields depending on the position. Outstanding communication skills, adaptability, and a commitment to teamwork set top performers apart. These abilities ensure efficient service delivery, positive customer experiences, and seamless collaboration within a dynamic, tech-driven environment.
Technical Customer Service Agent (Bilingual) | TELUS Health
Edmonton, AB • On-site
TELUS •
Telecommunications • 10K+ employees10,000+ employees
8.2
Based on 10 frontline employees who took The Breakroom Quiz
21st of 101 rated telecommunications companies
Good employer
Respectful managers
Uninterrupted breaks
Full-time
Medical, Dental
This job post has expired 6 days ago. Applications are no longer accepted.
Job description
Description
Bilingual Technical Customer Service Agent | (TELUS Health)
Join our team & make a real impact in healthcare technology
At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.
This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.
If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.
What you'll do
- Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
- Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
- Assist users with software navigation, system functionality, technical errors, access issues, and configuration
- Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
- Guide clients step-by-step through technical solutions in a clear and professional manner
- Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
- Support users working in Windows-based environments and with various healthcare technology solutions
- Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
- Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
- Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
- Bilingual in French and English - required
- Experience in technical support, IT, help desk, software support, or technology-focused customer service
- Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
- Strong computer skills, including Windows and Microsoft Office
- Ability to learn new systems quickly and explain technical solutions clearly
- Strong communication, problem-solving, multitasking, and customer service skills
- Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
- Experience with healthcare technology or healthcare software
- Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
- Experience supporting healthcare professionals or clients
- Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
- Experience with Kroll, AssystRx, or similar healthcare applications
- Technical education, certification, or hands-on IT experience
Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.
Additional information- Full-time, remote position
- Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
- Advanced French and English proficiency required due to the national scope of the role
- Candidates may be subject to a Government of Canada Personnel Security Screening
At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.
Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.
About Telus
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
10,000+ Employees
Headquarters location
Vancouver, WA, US
