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Telus Jobs in Virginia (NOW HIRING)

Telus Digital

Manager, Product

Charlottesville, VA · On-site

$135K - $167K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

Telus Digital

Senior Director, Design

Charlottesville, VA · On-site

$190K - $246K/yr

Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital agency and the digital division of TELUS, one of Canada's largest telecommunications ...

Lifeworks

Design Specialist II

Virginia Beach, VA · On-site

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each ...

The Rittenhouse Hotel

Night Auditor

Reston, VA · On-site

$15.50 - $20.75/hr

Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS ...

HHM Hotels

Steward (Dishwasher)

Reston, VA · On-site

$13 - $15/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

Hersha Hospitality Management

Night Auditor

Reston, VA · On-site

$15.50 - $20.75/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

HHM Hotels

Night Auditor

Reston, VA · On-site

$16 - $18/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

The Rittenhouse Hotel

Guest Service Agent

Arlington, VA · On-site

$17.25 - $22/hr

Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS ...

The Rittenhouse Hotel

Guest Service Agent

Alexandria, VA · On-site

$16 - $20.25/hr

Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS ...

Sheraton Reston Hotel

Steward (Dishwasher)

Reston, VA · On-site

$15.75 - $18.75/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

Whiteface Lodge

Guest Service Agent

Arlington, VA · On-site

$17.25 - $22/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

HHM Hotels

Guest Service Agent

Arlington, VA

$18 - $20/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

Whiteface Lodge

Night Auditor

Reston, VA · On-site

$15.50 - $20.75/hr

Free Basic Life Insurance * 24/7 access to TELUS Health, a confidential work-life resource. * Travel Discounts * Commuter Transit and Commuter Parking Benefits * Employee Assistance and Wellness ...

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How much do telus jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for telus in Virginia is $25.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.73 and $29.92 per hour, depending on experience, location, and employer.

What is a Telus?

A Telus job refers to a position at TELUS, a Canadian telecommunications company that provides internet, mobile, and TV services. TELUS offers various roles, including customer service, technical support, sales, and remote positions. Many people also associate TELUS with TELUS International, which focuses on digital solutions and AI data annotation. Jobs at TELUS often provide competitive salaries, benefits, and opportunities for career growth.

What does a typical day look like for someone working at Telus?

A typical day at TELUS often involves interacting with customers to resolve service inquiries, supporting technical troubleshooting, or collaborating with team members on ongoing projects, depending on the specific role. Employees may work in a call center environment, remotely, or within field service teams, each offering structured communication channels and clear daily objectives. Ongoing training and performance feedback are integral aspects of the work culture, helping team members continuously improve their skills. This environment fosters growth, teamwork, and a shared commitment to delivering exceptional telecommunications solutions.

What are the key skills and qualifications needed to thrive in the Telus position, and why are they important?

To thrive in a role at TELUS, candidates generally need strong customer service abilities, problem-solving skills, and often a background in telecommunications or technology. Familiarity with CRM systems, call center technologies, and industry-standard software is frequently required, as are certifications in relevant technical fields depending on the position. Outstanding communication skills, adaptability, and a commitment to teamwork set top performers apart. These abilities ensure efficient service delivery, positive customer experiences, and seamless collaboration within a dynamic, tech-driven environment.

What are the most commonly searched types of Telus jobs in Virginia?

The most popular types of Telus jobs in Virginia are:

What are popular job titles related to Telus jobs in Virginia?

For Telus jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Telus jobs in Virginia look for?

The top searched job categories for Telus jobs in Virginia are:

What cities in Virginia are hiring for Telus jobs?

Cities in Virginia with the most Telus job openings:

Telus jobs near you
Infographic showing various Telus job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,286 per year, or $25.6 per hour.

Manager, Delivery - Forward Deployed Squads (CXAI)

Telus Digital

Charlottesville, VA • On-site

$100K - $160K/yr

Full-time

Posted 16 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

100th of 225 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
Our Manager, Delivery - Forward Deployed Squads (CXAI), is an integral part of our CX Transformation team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days weekly. This role can be located in Charlottesville, VA, Columbus, OH, Boston, MA, or Durham, NC.
The Opportunity
As a Manager, Delivery - Forward Deployed Squads within our CXAI practice, you'll lead forward-deployed squads partnering with specific accounts and verticals - primarily within TELUS Digital's BPO and External client space. You'll work closely with Solution Architects, Forward Deployed Engineers (AI Engineers, SWEs, and others), Product Researchers, Designers, and other key team members to ideate, discover, build, and implement digital innovation solutions within the CX Operations space for key accounts and verticals.
Your squad(s) will focus on the POC and Pilot stages, with the goal of identifying successful, scalable solutions - whether that means scaling within the account you're working in, or identifying a broader transformation solution that can extend to other CX clients or verticals globally.
Responsibilities
  • Lead multidisciplinary squads - Solution Architects, Forward Deployed Engineers, Product Researchers, Designers, and other key team members - driving discovery, ideation, and delivery of digital innovation solutions within CX Operations
  • Work closely with CX Operations leadership on discovery and ideation, and with TELUS Digital program leadership to align and execute on program- and company-wide initiatives
  • Own the POC-to-Pilot lifecycle for your squad(s), with a clear focus on identifying solutions that are successful and scalable within the account, and potentially across other CX clients or verticals
  • Be accountable for ensuring your squad(s) stay focused on measurable solutions, partnering with key cross-functional teams within the transformation and operations org to track metrics and scaling opportunities
  • Lean on deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
  • Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
  • Create, guide, and communicate the holistic (TELUS Digital, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
  • Own weekly squad reporting, status decks, and related reporting cadences
  • Translate open-ended asks - from leadership, clients, or emerging needs - into a clear plan of action for your squad, without waiting for a fully scoped mandate
  • Leverage, where possible, existing software solutions - internal or external - that could solve for the problem space, or build on top of existing solutions rather than starting from scratch
  • Where applicable, leverage existing FueliX, TELUS Digital's internal AI product suite, as a foundation to implement or build upon
  • Identify and implement services with third-party partner product solutions where they're the right fit
  • Encourage sustainable flow for your team while focusing on key client objectives
  • Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
  • Client travel as needed ~10% travel annually
  • Engage directly with clients, managing account details, project scope, and relationship

Qualifications
  • 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
  • Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
  • Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
  • An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs. client-side, bug management issues, etc.)
  • Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
  • A blend of business, user experience, and software project management acumen, with a mindset of motivating clients and 3rd party counterparts to be collaborative partners
  • Experience managing projects in which you mentor other product, development, design, and testing team members
  • Comfortable operating with ambiguity, driving digital transformation with AI in the absence of concrete SOWs or fully-defined product requirements - and able to build that same comfort in the squad you lead
  • Professional or personal experience utilizing AI tools

Bonus Points
  • CX (Customer Experience) domain experience
  • AI transformation and innovation experience
  • Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
  • Participated in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
  • Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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