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Telecommunicator Jobs (NOW HIRING)

UNC Health Careers

Telecommunicator

Kinston, NC · On-site

$30K - $41K/yr

Prior telecommunicator, switchboard, or operator experience preferred but not required. * LICENSURE/REGISTRATION/CERTIFICATION * Must be certified by Division of Criminal Information (DCI) as a DCI ...

State of North Carolina

NC · On-site

$16/hr

Agency Dept of Natural and Cultural Resources Division Job Classification Title Telecommunicator (S) Position Number Grade NC04 About Us The North Carolina Department of Natural and Cultural ...

Onslow County

Telecommunicator

Jacksonville, NC · On-site

$46K - $60K/yr

Work is performed under regular supervision of Telecommunicator Shift Supervisor. This position works rotating 12 hour shifts straight nights and, if assigned, is required to work on weekends ...

City of Kissimmee

TELECOMMUNICATOR - PD

Kissimmee, FL · On-site

$34K - $46K/yr

arrow_back Return to Employment Opportunities TELECOMMUNICATOR - PD Apply Telecommunicator General Statement of Job Answers emergency and non-emergency calls for service. Gets the correct address and ...

County of Dare, NC

Telecommunicator

Manteo, NC · On-site

$46K/yr

Work is performed under the moderate supervision of the Telecommunicator Shift Supervisor. Job Duties * Receives and responds to emergency and non-emergency calls utilizing Emergency Dispatch ...

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Telecommunicator information

See salary details

$27.5K

$47K

$67K

How much do telecommunicator jobs pay per year?

As of Aug 10, 2026, the average yearly pay for telecommunicator in the United States is $47,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $53,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telecommunicator, and why are they important?

To excel as a Telecommunicator, you generally need strong communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Outstanding problem-solving, composure under pressure, and active listening are crucial soft skills in this role. These skills and qualifications ensure fast, accurate information relay and effective emergency response, directly impacting public safety.

What are some common challenges telecommunicators face during high-pressure emergency situations?

Telecommunicators often encounter high-stress scenarios where they must remain calm and collected while quickly gathering vital information from distressed callers. Balancing multiple calls, dispatching appropriate emergency services, and accurately relaying information to first responders requires strong multitasking and communication skills. Emotional resilience is essential, as telecommunicators may handle life-threatening situations and must provide clear guidance under pressure while maintaining professionalism throughout their shift.

What is a telecommunicator?

Telecommunicators, also known as public safety or 911 dispatchers, coordinate communications between police officers, emergency personnel, and the public. Their primary duties include receiving calls and obtaining information from people who need assistance and using a two-way radio to dispatch the appropriate services to firefighters, police officers, and first responders. Telecommunicators keep detailed records and may also track drivers and their vehicles.

How much do telecommunicators make?

Telecommunicators typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced telecommunicators or those in high-demand areas can earn higher wages, often with shift differentials for night or weekend work.

What is the difference between Telecommunicator vs Dispatcher?

AspectTelecommunicatorDispatcher
CredentialsHigh school diploma or equivalent; often required to obtain certificationHigh school diploma or equivalent; may require additional certifications
Work EnvironmentEmergency call centers, public safety agencies, or transportation servicesEmergency response units, transportation companies, or public safety agencies
Employer & IndustryPublic safety, transportation, or utility companiesLaw enforcement, fire departments, ambulance services, or logistics companies
Job FocusAnswering emergency and non-emergency calls, providing informationDispatching personnel or vehicles to incidents or locations

While both Telecommunicators and Dispatchers handle communication in emergency and service settings, Telecommunicators primarily answer calls and provide information, whereas Dispatchers coordinate response units and direct resources to incidents.

More about Telecommunicator jobs
What cities are hiring for Telecommunicator jobs? Cities with the most Telecommunicator job openings:
What are the most commonly searched types of Telecommunicator jobs? The most popular types of Telecommunicator jobs are:
Who are the top companies hiring for Telecommunicator jobs? The top employers for Telecommunicator jobs are:
What states have the most Telecommunicator jobs? States with the most job openings for Telecommunicator jobs include:
What are popular job titles related to Telecommunicator jobs? For Telecommunicator jobs, the most frequently searched job titles are:
Telecommunicator jobs near you
Infographic showing various Telecommunicator job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 87% Full Time, 10% Part Time, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $47,035 per year, or $22.6 per hour.

(EMERGENCY SERVICES) Telecommunicator

Sampson County

Clinton, NC • On-site

$37K/yr

Full-time

Posted 18 days ago

Job description

GRADE: 64

SALARY: Begins at $37,776/year with comprehensive benefits package and career ladder

Are you passionate about public safety? Sampson County is seeking dedicated professionals to join our Emergency Services team as Telecommunicators. As a telecommunicator, you will play a vital role in ensuring the safety of Sampson County residents by responding to 911 calls requesting emergency assistance. Your work will have a real and lasting impact on the lives of those we serve.

What you'll do:

  • Respond to emergency and non-emergency requests for service and various tasks for law enforcement, fire, EMS, and partnering agencies
  • Provide guidance and assistant to the public in emergency situations
  • Assist in dispatching law enforcement, fire, emergency medical service personnel and equipment
  • Effectively operate computer-aided dispatch (CAD) equipment to effectively communicate with response personnel
  • Utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service
  • Accurately maintain communication logs, law enforcement activity logs, and call reports
  • Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
  • Other related duties as required
  • NOTE: Rotating 12-hour shifts, nights, holidays, and weekend work is required.

What we're looking for:

  • Dependable professionals passionate about serving the community
  • Comprehensive knowledge of the geography of Sampson County
  • Knowledge of basic computer skills; knowledge of telecommunication systems and equipment is preferred
  • Excellent communication (written and verbal) and organizational skills
  • Ability to work well in a fast-paced environment
  • Ability tomaintaincalm control and exercise sound judgment under the stress of emergency conditions
  • Team players who lead with respect, patience, empathy, honesty, and integrity

Minimum Requirements:

A valid driver's license for the State of North Carolina is required of all applicants.

Preferred applicants will have relevant training beyond a high school diploma with experience in communication dispatch work that provides the necessary skills required to serve effectively as a Telecommunicator. A combination of relevant education and experience will be considered.

Special Requirements:

Upon employment, telecommunicators must be able to obtain the following certifications:

  • DCI Operator Certification issued by the State of North Carolina (90 days)
  • Basic Telecommunicator Certificate from the NC Sheriff's Training & Standards Commission (one year)

Additional certifications required upon employment include:

  • CPR certification
  • Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD)
  • Division of Criminal Information (DCI) Modules 1-3
  • National Incident Management System (NIMS) 100, 200, 700 & 800.

Please list all relevant certifications held when submitting an application.

Ready to help us make a difference? Apply today to join our Sampson County Emergency Services team!Job Listings - Sampson County Jobs

SAMPSON COUNTY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

In compliance with the Immigration Reform and Control Act of 1986, Sampson County will employ only those individuals who are US citizens, or legal aliens authorized to maintain employment in the United States.

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