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Telecommunicator Trainee Jobs (NOW HIRING)

Cityofgalveston

Telecommunicator Trainee

Galveston, TX · On-site

$36K - $49K/yr

CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today's complex and stressful dispatching ...

State of North Carolina

NC · On-site

$33K - $59K/yr

Selected candidates will be hired as a Highway Patrol Telecommunicator Trainee at a starting salary of $40,343 , regardless of education or experience level. Candidates with recent prior experience ...

Nc

$33K - $59K/yr

Selected candidates will be hired as a Highway Patrol Telecommunicator Trainee at a starting salary of $40,343 , regardless of education or experience level. Candidates with recent prior experience ...

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How much do telecommunicator trainee jobs pay per year?

As of Jul 21, 2026, the average yearly pay for telecommunicator trainee in the United States is $43,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $51,000.00 per year, depending on experience, location, and employer.

What are Telecommunicator Trainees?

Telecommunicator Trainees are entry-level professionals who are training to become full-fledged telecommunicators or emergency dispatchers. They learn to answer emergency and non-emergency calls, dispatch police, fire, and medical units, and provide critical information to first responders. Trainees undergo extensive classroom and on-the-job training to develop the necessary skills in communication, technology, and crisis management. Their role is essential for ensuring that emergency services are delivered quickly and efficiently to those in need.

What do you need to become a telecommunicator?

To become a telecommunicator, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work under pressure. Some positions may require certification or training in emergency communication systems and a background check. On-the-job training is often provided to familiarize new telecommunicators with specific protocols and tools.

What are the key skills and qualifications needed to thrive as a Telecommunicator Trainee, and why are they important?

To thrive as a Telecommunicator Trainee, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication devices, and emergency response protocols is typically required. Exceptional listening skills, composure under pressure, and clear verbal communication help individuals excel in this role. These competencies are vital for efficiently managing emergency calls and ensuring prompt, accurate assistance to those in need.

How much does a telecommunicator make?

The average salary for a telecommunicator trainee is around $35,000 to $45,000 annually, depending on experience, location, and agency. Entry-level positions may start lower, but with training and certification, salaries can increase as skills and responsibilities grow.

Is it hard to be hired as a 911 dispatcher?

Becoming a telecommunicator trainee, such as a 911 dispatcher, can be competitive due to the need for strong communication skills, stress management, and often a background check. Candidates typically need to complete training programs and obtain certifications, which can vary in difficulty depending on the agency's requirements.

What is the difference between Telecommunicator Trainee vs Telecommunicator?

AspectTelecommunicator TraineeTelecommunicator
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; certification often required
Work EnvironmentTraining environment, supervisedActive call-taking environment, shift work
Employer & Industry UsagePublic safety agencies, emergency servicesPublic safety agencies, emergency dispatch

In summary, a Telecommunicator Trainee is in training and supervised, focusing on learning call-taking procedures, while a Telecommunicator is a fully qualified professional handling emergency calls independently.

Will AI replace dispatchers?

AI technology is increasingly used to assist telecommunicators by automating routine tasks and improving response times, but it is unlikely to fully replace dispatchers in the near future. Human judgment, communication skills, and decision-making remain essential in emergency response roles, and telecommunicators often work alongside AI tools to enhance efficiency and accuracy.

What are some common challenges faced by Telecommunicator Trainees during their initial training period?

Telecommunicator Trainees often encounter challenges such as adapting to a high-pressure environment where quick thinking and multitasking are essential. The role requires learning to manage multiple phone lines, operate complex communication systems, and accurately relay critical information, all while maintaining composure. Trainees must also quickly develop strong listening and communication skills to handle emergency situations and interact with diverse callers. Support from experienced team members and comprehensive training programs help new trainees build confidence and competence over time.
What cities are hiring for Telecommunicator Trainee jobs? Cities with the most Telecommunicator Trainee job openings:
What states have the most Telecommunicator Trainee jobs? States with the most job openings for Telecommunicator Trainee jobs include:
Telecommunicator Trainee jobs near you
Public Safety Telecommunicator/Public Safety Telecommunicator Trainee, Rowan Police Department

Public Safety Telecommunicator/Public Safety Telecommunicator Trainee, Rowan Police Department

Rowan University

Glassboro, NJ • On-site

Full-time

Medical, Dental, Retirement

Re-posted 7 days ago

Rowan University rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

56th of 555 rated colleges and universities

Job description

Public Safety Telecommunicator/Public Safety Telecommunicator Trainee, Rowan Police Department
Job no: 500938
Work type: Regular Full-Time
Location: Glassboro, New Jersey
Categories: Public Safety/Security
Public Safety Telecommunicator and/or Public Safety Telecommunicator Trainee
Position Summary:
  • The Rowan University Police Department is looking for a reliable Dispatcher (Public Safety Telecommunicator/Public Safety Telecommunicator Trainee) to act as a communication point for emergency and non-emergency calls. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Major Duties:
  • Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
  • Dispatches police, security, EMS field units and other related services to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console consisting of 7 radio channels and related equipment.
  • Evaluates incoming reports of police, security, and EMS; immediately transmits complete and accurate information to appropriate field personnel.
  • Monitors, coordinates and accurately maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
  • Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins and maintains confidentiality of information.
  • Maintains familiarity with area geography including additional campuses, campus buildings, and surrounding areas.
  • Maintains up-to-date understanding of public safety policies and procedures for the Police Department at Rowan University.
  • Responds to routine and non-routine inquiries regarding police, security, or EMS; properly classifies and prioritizes any report or complaint information and determines appropriate course of action; provides appropriate referrals as necessary.

Preferred Qualifications and Skills:
  • Valid Driver's License
  • Proficient in typing for quick paced data entry
  • Organizational and multi-tasking abilities
  • The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • The ability to think quickly
  • The ability to work under stressful situations
  • The ability to actively listen, communicate effectively through clear speech via radio and telephone
  • The ability to follow instructions
  • The ability to establish priorities and pass on information as needed
  • Proven experience as a dispatcher or relevant position
  • Basic 9-1-1 Certification
  • EMD (Emergency Medical Dispatch) Certification
  • CPR Certification
  • NCIC/CJIS/AOC

Requirements:
Public Safety Telecommunicator:
  • Available for current state employees in the competitive division.
  • One (1) year of experience in work involving the receiving, transmitting, and relaying of video display and/or radio messages, and in the receiving, relaying, and recording of complaints and requests for emergency assistance which shall have included the use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer-oriented equipment.

Public Safety Telecommunicator Trainee:
  • Upon the successful completion of the twelve (12) month training period, appointee will be eligible for advancement under Civil Service Commission procedure to the title Public Safety Telecommunicator. The inability of an employee to attain a level of performance warranting advancement to the title listed above shall be considered as cause for separation.

Salary & Benefits:
  • In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is as follows:
    • Public Safety Telecommunicator Trainee: IFPTE: Range 99, $48,366.45
    • Public Safety Telecommunicator: IFPTE Range 16 (Step 1 $50,539 to Step 4 $57,393), with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.
  • For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).
    For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/

Hours:
  • This position works various 12-hour shifts or longer if needed. This includes days, nights, weekends, and/or holidays.

Notes:
  • Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
  • Please note that this position is subject to the NJ First Act, requiring public employees to establish residency in the State of New Jersey. See N.J.S.A. 52:14-7 (L. 2011, Chapter 70) for further information.
  • Only completed, online applications submitted will be considered.
  • Application review will begin immediately and continue until the position is filled.

SAME APPLICANTS: If you are applying under the NJ "SAME" program, your supporting documents (Schedule A or B letter), must be submitted with your application by the closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml , email: SAME@csc.nj.gov , or call CSC at (833)691-0404.
Advertised: Sep 17 2025 Eastern Daylight Time
Applications close:
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