Telecommunicator Trainee
$36K - $49K/yr
CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today's complex and stressful dispatching ...
Telecommunicator Trainee
$36K - $49K/yr
CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today's complex and stressful dispatching ...
Telecommunicator Trainee
Galveston, TX · On-site
$36K - $49K/yr
CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today's complex and stressful dispatching ...
Telecommunicator Trainee
Galveston, TX · On-site
$36K - $49K/yr
CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today's complex and stressful dispatching ...
Dispatcher In Training (Public Safety Communications)
San Angelo, TX · On-site
$45K - $56K/yr
Dispatch Trainee: $45,426/YR Dispatch I: $50,464 (after certification and up to 3rd year) Dispatch ... We will take starting salary of Experienced Telecommunicator applicants into consideration if:
Dispatcher In Training (Public Safety Communications)
San Angelo, TX · On-site
$45K - $56K/yr
Dispatch Trainee: $45,426/YR Dispatch I: $50,464 (after certification and up to 3rd year) Dispatch ... We will take starting salary of Experienced Telecommunicator applicants into consideration if:
911 Dispatch Trainee (Public Safety Communicator Trainee)
Center, TX · On-site
$28.16/hr
TCOLE Basic Telecommunicator license. * Full Access TCIC/NCIC certification. * Emergency Medical Dispatch certification through IAED. * Ability to receive required licensure and certification is ...
911 Dispatch Trainee (Public Safety Communicator Trainee)
Center, TX · On-site
$28.16/hr
TCOLE Basic Telecommunicator license. * Full Access TCIC/NCIC certification. * Emergency Medical Dispatch certification through IAED. * Ability to receive required licensure and certification is ...
Telecommunicator Trainee information
What are Telecommunicator Trainees?
Telecommunicator Trainees are entry-level professionals who are training to become full-fledged telecommunicators or emergency dispatchers. They learn to answer emergency and non-emergency calls, dispatch police, fire, and medical units, and provide critical information to first responders. Trainees undergo extensive classroom and on-the-job training to develop the necessary skills in communication, technology, and crisis management. Their role is essential for ensuring that emergency services are delivered quickly and efficiently to those in need.
What do you need to become a telecommunicator?
To become a telecommunicator, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to work under pressure. Some positions may require certification or training in emergency communication systems and a background check. On-the-job training is often provided to familiarize new telecommunicators with specific protocols and tools.
What are the key skills and qualifications needed to thrive as a Telecommunicator Trainee, and why are they important?
To thrive as a Telecommunicator Trainee, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio communication devices, and emergency response protocols is typically required. Exceptional listening skills, composure under pressure, and clear verbal communication help individuals excel in this role. These competencies are vital for efficiently managing emergency calls and ensuring prompt, accurate assistance to those in need.
How much does a telecommunicator make?
The average salary for a telecommunicator trainee is around $35,000 to $45,000 annually, depending on experience, location, and agency. Entry-level positions may start lower, but with training and certification, salaries can increase as skills and responsibilities grow.
Is it hard to be hired as a 911 dispatcher?
Becoming a telecommunicator trainee, such as a 911 dispatcher, can be competitive due to the need for strong communication skills, stress management, and often a background check. Candidates typically need to complete training programs and obtain certifications, which can vary in difficulty depending on the agency's requirements.
What is the difference between Telecommunicator Trainee vs Telecommunicator?
| Aspect | Telecommunicator Trainee | Telecommunicator |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; certification often required |
| Work Environment | Training environment, supervised | Active call-taking environment, shift work |
| Employer & Industry Usage | Public safety agencies, emergency services | Public safety agencies, emergency dispatch |
In summary, a Telecommunicator Trainee is in training and supervised, focusing on learning call-taking procedures, while a Telecommunicator is a fully qualified professional handling emergency calls independently.
Will AI replace dispatchers?
AI technology is increasingly used to assist telecommunicators by automating routine tasks and improving response times, but it is unlikely to fully replace dispatchers in the near future. Human judgment, communication skills, and decision-making remain essential in emergency response roles, and telecommunicators often work alongside AI tools to enhance efficiency and accuracy.
What are some common challenges faced by Telecommunicator Trainees during their initial training period?
Telecommunicator Trainees often encounter challenges such as adapting to a high-pressure environment where quick thinking and multitasking are essential. The role requires learning to manage multiple phone lines, operate complex communication systems, and accurately relay critical information, all while maintaining composure. Trainees must also quickly develop strong listening and communication skills to handle emergency situations and interact with diverse callers. Support from experienced team members and comprehensive training programs help new trainees build confidence and competence over time.
$36K - $49K/yr
Full-time
Posted 5 days ago
Job description
An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!
Job Description
SUMMARY: Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities.
ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters.
- Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services.
- Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units.
- Relays and updates necessary information to appropriate City Departments and public safety agencies.
- Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed.
- Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines.
- Trains new and existing employees in the regular course of daily responsibilities.
- Maintains specialized training certificates and licenses.
- Performs other related duties as assigned by the Communications Shift Leader or other Management personnel.
- Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned.
- Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.
KNOWLEDGE AND SKILLS:
Knowledge:
- City organization, operations, policies, and procedures.
- Principles and practices of modern office systems.
- Law enforcement and public safety operations.
- TCIC/NCIC Systems and current City systems for teletypes and radio transmissions.
- Principles and practices of customer service.
- Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications.
Skill in:
- Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment.
- Understanding and applying City policies and procedures, and applicable state and federal regulations.
- Explaining City policies and procedures while exercising the highest degree of confidentiality.
- Performing basic mathematical calculations.
- Establishing and maintaining cooperative working relationships with all levels within the City.
- Communicating effectively verbally and in writing.
- High school diploma or equivalent required.
- Six months to one year of related experience preferred.
- Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today's complex and stressful dispatching environment.
SUPPLEMENTAL INFORMATION
LICENSE AND CERTIFICATION:
- Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date.
- Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center. Please refer to the TCOLE website to determine if you are qualified to receive the required certification and licensing - https://www.tcole.texas.gov/.
Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds.
Compensation Range
DOQ
The City of Galveston is an equal opportunity employer and will consider only the qualifications of the applicants. The City does not tolerate any form of discrimination based on race, color, religion, sex, age, national origin, or physical/mental disability in employment or provision services.