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Telecommunicator Jobs in Wisconsin (NOW HIRING)

shawano

Dispatch - Telecommunicator

Shawano, WI · On-site

While an individual in this position normally performs tasks at the direction and under the supervision of a Shift Supervisor, a Telecommunicator must be able to exercise independent judgment and ...

St. Croix County

Emergency Telecommunicator

Hudson, WI · On-site

$40K - $54K/yr

POSITION SUMMARY: This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County ...

St. Croix County

Emergency Telecommunicator

Hudson, WI · On-site

$40K - $54K/yr

POSITION SUMMARY: This position provides assistance to the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County ...

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Telecommunicator information

See Wisconsin salary details

$27.8K

$47.5K

$67.6K

How much do telecommunicator jobs pay per year?

As of Aug 24, 2026, the average yearly pay for telecommunicator in Wisconsin is $47,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,400.00 and $53,500.00 per year, depending on experience, location, and employer.

What is a telecommunicator?

Telecommunicators, also known as public safety or 911 dispatchers, coordinate communications between police officers, emergency personnel, and the public. Their primary duties include receiving calls and obtaining information from people who need assistance and using a two-way radio to dispatch the appropriate services to firefighters, police officers, and first responders. Telecommunicators keep detailed records and may also track drivers and their vehicles.

What are the key skills and qualifications needed to thrive as a telecommunicator, and why are they important?

To excel as a Telecommunicator, you generally need strong communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Outstanding problem-solving, composure under pressure, and active listening are crucial soft skills in this role. These skills and qualifications ensure fast, accurate information relay and effective emergency response, directly impacting public safety.

What are some common challenges telecommunicators face during high-pressure emergency situations?

Telecommunicators often encounter high-stress scenarios where they must remain calm and collected while quickly gathering vital information from distressed callers. Balancing multiple calls, dispatching appropriate emergency services, and accurately relaying information to first responders requires strong multitasking and communication skills. Emotional resilience is essential, as telecommunicators may handle life-threatening situations and must provide clear guidance under pressure while maintaining professionalism throughout their shift.

What is the difference between Telecommunicator vs Dispatcher?

AspectTelecommunicatorDispatcher
CredentialsHigh school diploma or equivalent; often required to obtain certificationHigh school diploma or equivalent; may require additional certifications
Work EnvironmentEmergency call centers, public safety agencies, or transportation servicesEmergency response units, transportation companies, or public safety agencies
Employer & IndustryPublic safety, transportation, or utility companiesLaw enforcement, fire departments, ambulance services, or logistics companies
Job FocusAnswering emergency and non-emergency calls, providing informationDispatching personnel or vehicles to incidents or locations

While both Telecommunicators and Dispatchers handle communication in emergency and service settings, Telecommunicators primarily answer calls and provide information, whereas Dispatchers coordinate response units and direct resources to incidents.

How much do telecommunicators make?

Telecommunicators typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced telecommunicators or those in high-demand areas can earn higher wages, often with shift differentials for night or weekend work.
More about Telecommunicator jobs

What are popular job titles related to Telecommunicator jobs in WI?

For Telecommunicator jobs in WI, the most frequently searched job titles are:

Telecommunicator jobs near you
Infographic showing various Telecommunicator job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $47,475 per year, or $22.8 per hour.

911 Dispatch - Telecommunicator

Chippewa County

Chippewa Falls, WI • On-site

$25.55 - $27.77/hr

Full-time

Re-posted just now

Job description

Purpose of Position JOB SUMMARY The job duties of the Telecommunicator include but are not limited to assist the public in dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public in the Emergency Communication Center. Chippewa County Communication Center operates 24 hours a day, 7 days a week. Dispatchers work 12-hour day shifts (6:00 am - 6:00 pm) or night shifts (6:00 pm - 6:00 am) which includes weekends, holidays, overtime, and emergency call-ins.

Open positions may be assigned to either shift depending on staffing needs. Shift assignments and preferences are managed through a seniority-based process. Candidates must be willing and able to work either days or nights, as well as weekends and holidays.

Click here for full position description and search: Telecommunicator. Application Deadline: Sunday, August 30th, 2026 at 4:30 PM. Essential Duties and Responsibilities DUTIES AND RESPONSIBILITIES The duties described below are indicative of what the Telecommunicator might be asked to perform.

This job description is to incorporate any county ordinances created for the position of Telecommunicator. This is not an exhaustive list of job responsibilities and therefore other duties may be assigned: Administrative Functions: Operate a countywide communication system consisting of 12 radio channels and 13 incoming phone lines. Dispatch personnel and apparatus via radio for 7 police agencies, 14 fire departments, 8 ambulance services, and 8 first responder services.

Receive emergency and non-emergency calls for police, sheriff, fire, and emergency medical services. Assess the need and urgency of requests and situations. Maintain contact with all units on duty; maintain status and location of police, fire, and EMS units.

Provides court testimony as required Using all available information, assist in coordination of multiple events and emergency responses; accomplishing work in a composed and competent manner while working under stress. Maintain a log of all transmissions for the Sheriff's Department. Answer telephone calls and requests for information from the public on laws, ordinances and various locations in the County.

Effectively communicate and gather information from citizens. Customers: All County employees, elected officials, manages, and outside Law Enforcement, Fire, and EMS Agencies, including those in the Sheriff's Office. Anyone of the general public, including vendors Team Members: Members of the Sheriff's Office (Telecom/Investigations/Patrol/Jail/Clerical) Minimum Qualifications QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment. EDUCATION and/or EXPERIENCE: High School diploma or G.E.D. equivalent required

Previous emergency services dispatch experience preferred. 911 training preferred. CPR Certification preferred.

Emergency Medical Dispatch Certification preferred. Time System Certification required within one (1) year of hire. Previous experience working in a 24/7 environment preferred.

A valid driver's license required. Pre-employment and Post- Offer Testing: Successfully pass an extensive background investigation Successfully pass a pre-employment physical exam and audiogram. Successfully pass a drug screen.

Failure to pass these will result in the employment offer being revoked.

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