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Telecommunicator Jobs in Conroe, TX (NOW HIRING)

Crisis24

Public Safety Liaison (Houston, TX)

Houston, TX · On-site

$83K - $86K/yr

About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and ...

All JobsTelecommunicator JobsTelecommunicator Jobs in Conroe, TX

Telecommunicator information

See Conroe, TX salary details

$23.5K

$40.3K

$57.4K

How much do telecommunicator jobs pay per year?

As of Aug 11, 2026, the average yearly pay for telecommunicator in Conroe, TX is $40,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $45,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telecommunicator, and why are they important?

To excel as a Telecommunicator, you generally need strong communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Outstanding problem-solving, composure under pressure, and active listening are crucial soft skills in this role. These skills and qualifications ensure fast, accurate information relay and effective emergency response, directly impacting public safety.

What are some common challenges telecommunicators face during high-pressure emergency situations?

Telecommunicators often encounter high-stress scenarios where they must remain calm and collected while quickly gathering vital information from distressed callers. Balancing multiple calls, dispatching appropriate emergency services, and accurately relaying information to first responders requires strong multitasking and communication skills. Emotional resilience is essential, as telecommunicators may handle life-threatening situations and must provide clear guidance under pressure while maintaining professionalism throughout their shift.

What is a telecommunicator?

Telecommunicators, also known as public safety or 911 dispatchers, coordinate communications between police officers, emergency personnel, and the public. Their primary duties include receiving calls and obtaining information from people who need assistance and using a two-way radio to dispatch the appropriate services to firefighters, police officers, and first responders. Telecommunicators keep detailed records and may also track drivers and their vehicles.

How much do telecommunicators make?

Telecommunicators typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced telecommunicators or those in high-demand areas can earn higher wages, often with shift differentials for night or weekend work.

What is the difference between Telecommunicator vs Dispatcher?

AspectTelecommunicatorDispatcher
CredentialsHigh school diploma or equivalent; often required to obtain certificationHigh school diploma or equivalent; may require additional certifications
Work EnvironmentEmergency call centers, public safety agencies, or transportation servicesEmergency response units, transportation companies, or public safety agencies
Employer & IndustryPublic safety, transportation, or utility companiesLaw enforcement, fire departments, ambulance services, or logistics companies
Job FocusAnswering emergency and non-emergency calls, providing informationDispatching personnel or vehicles to incidents or locations

While both Telecommunicators and Dispatchers handle communication in emergency and service settings, Telecommunicators primarily answer calls and provide information, whereas Dispatchers coordinate response units and direct resources to incidents.

More about Telecommunicator jobs
What cities near Conroe, TX are hiring for Telecommunicator jobs? Cities near Conroe, TX with the most Telecommunicator job openings:
Telecommunicator jobs near you
Infographic showing various Telecommunicator job openings in Conroe, TX as of August 2026, with employment types broken down into 2% As Needed, 86% Full Time, 11% Part Time, and 1% Nights. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $40,268 per year, or $19.4 per hour.

Telecommunicator - Overnight Shift

Harris County Emergency Services District 11

Spring, TX • On-site

$34K - $47K/yr

Full-time

Posted 28 days ago

Job description

SUMMARY:
The Telecommunicator answers emergency medical calls and uses radio, telephone, and computer systems to obtain, document, and transmit essential information to emergency response personnel. This position requires a high level of accuracy, clear and composed communication, and the ability to manage multiple tasks simultaneously to ensure timely and effective support of emergency medical operations.
SPECIAL NOTE:
This job has been designated as a Safety Sensitive Position by HCESD11. Public safety, as well as the safety of HCESD11 employees, requires that the employee in this position be able to always perform all essential functions at the highest levels. Therefore, this position is subject to frequent drug testing and requires reporting of all employee use of High-Risk Medications identified by HCESD11 and certification from the employee's physician that such medications can be safely used while working. Because HCESD11 's ability to deliver emergency medical response depends on having a workforce that can be reliably scheduled, this job also requires regular and reliable attendance. This is a high-stress job that requires focus, engagement, and high performance in traumatic, physically demanding, emotionally charged, and life-threatening situations. The position involves exposure to serious and graphic injury to adults and children, including death and dismemberment. A high level of physical, mental, and emotional health is an essential requirement.
ESSENTIAL SKILLS:
  • Receives and processes emergency medical calls and performs dispatch functions for Emergency Medical Services (EMS) units in a high-volume, fast-paced environment.
  • Utilizes the Medical Priority Dispatch System (MPDS) to obtain critical information and determine appropriate response levels.
  • Provides medical pre-arrival instructions in accordance with International Academies of Emergency Dispatch (IAED) protocols, including CPR, childbirth/OB, airway management, choking, and hemorrhage control.
  • Dispatches EMS units timely and accurately using Computer-Aided Dispatch (CAD), radio systems, and system status management tools.
  • Accurately documents all call and incident information in the CAD system, including location details, access instructions, business or apartment identifiers, gate codes, patient location, and crew safety information.
  • Relays critical information and messages between emergency scenes, EMS units, fire agencies, and other entities requiring notification during emergency incidents.
  • Operates public safety communications systems, including CAD, 9-1-1 telephone systems, text-to-911, TDD, GIS mapping, aerial imagery, and public safety radio systems.
  • Maintains situational awareness by monitoring unit status and incident activity to support coordinated and safe emergency response.
  • Communicates clearly, calmly, and professionally with callers and field personnel during emergency situations.
  • Provides appropriate routing to units and reports routing issues to the on-duty Field Supervisor when identified.
  • Other duties as assigned.

QUALIFICATIONS:
  • High school diploma or GED equivalent.
  • One-year experience as a public safety Telecommunicator / operator in a high-performance EMS system.
  • Current Advanced Emergency Medical Dispatch (AEMD) (or able to attend within first three months) and CPR Certification.
  • Adept with the use of map books, i.e., keymap, and be able to receive and follow written and/or verbal instructions appropriately.
  • Ability to effectively manage multiple tasks simultaneously and make sound decisions in high-pressure situations while maintaining a high level of accuracy.
  • Ability to type at least 35 words per minute.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal and conflict resolutions skills.
  • NIMS ICS-100, 200, 700, 800 within 6 months of employment.
  • Must have a valid Texas driver's license.
  • May not have been excluded by the OIG to participate in federally funded healthcare programs.

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Sit for extended periods of time
  • Lifting up to 10 pounds
  • Walk, stand, bend, squat, twist, and reach
  • Simple grasping and fine manipulation
  • Extended keyboarding

WORKING CONDITIONS:
  • Air-conditioned office environment

HCESD11 is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, HCESD11 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Furthermore, HCESD11 has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and HCESD11 reserves the right to change this position description and/or assign tasks for the employee to perform, as HCESD11 may deem appropriate.

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