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Technical Support Engineer Jobs in Chicago, IL (NOW HIRING)

Cooley

Product Support Engineer

Chicago, IL

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Cooley LLP

Product Support Engineer

Chicago, IL · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Technical curiosity and ability to dive into application behavior, data structures, and systems

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You must be able to convey complex technical concepts clearly, both verbally and in writing, to ...

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... You must be able to convey complex technical concepts clearly, both verbally and in writing, to ...

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

Your technical expertise, problem-solving abilities, and exceptional communication skills will play ... Support Engineer, or applicable customer service experience * Basic knowledge of back end and ...

City Of Gary

Technical Support

Gary, IN · On-site

$44K/yr

FT Salary: $44,262.00 Candidate would provide workstation support to end users in the city-wide environment. Candidate would provide technical assistance and training to end users by performing the ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Work with software developers to fix technical issues * Understand technical issues related to ... Prepare and provide reports on technical support service requests and response time Skills ...

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues ... and technical analysis. • Provide day-to-day production support for a wealth management ...

tastytrade

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

You will serve as the bridge between customers and our Engineering team, documenting bugs, feature requests, and system improvements while providing exceptional technical support. What You'll Do:

tastylive

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

You will serve as the bridge between customers and our Engineering team, documenting bugs, feature requests, and system improvements while providing exceptional technical support. What You'll Do:

Brainlab

National Technical Support

Chicago, IL

$38K - $48K/yr

S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information ... technical documentation. * 1 years experience with test equipment and hand tools including ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information ... technical documentation. * 1 years experience with test equipment and hand tools including ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Chicago, IL

Technical Support Engineer information

See Chicago, IL salary details

$38.6K

$81.4K

$123.1K

How much do technical support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer in Chicago, IL is $81,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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The most popular types of Technical Support Engineer jobs in Chicago, IL are:

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For Technical Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

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The top searched job categories for Technical Support Engineer jobs in Chicago, IL are:

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Cities near Chicago, IL with the most Technical Support Engineer job openings:

Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,400 per year, or $39.1 per hour.

Desktop Support Engineer - L1

Forhyre

Downers Grove, IL

Full-time

Re-posted 20 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude