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Technical Support Engineer Jobs in Connecticut (NOW HIRING)

TRUMPF

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a ... Accurately report technical conditions and information from the customer. * Communicate with ...

TRUMPF Group

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a ... Accurately report technical conditions and information from the customer. * Communicate with ...

Sonalysts, Inc.

M365 Support Engineer

Waterford, CT · Hybrid

$80K - $130K/yr

Sonalysts, Inc. is seeking an experienced Cloud Engineer with strong critical thinking and ... Provide user guidance and technical leadership for collaboration best practices and secure ...

Stem Xpert

L2 application support engineer

Stamford, CT · On-site

... engineering and systems integration. Our tightly integrated offerings are tailored to each clients ... What are the three to five technical responsibilities of the position? Level 2 Application Support ...

Sonalysts, Inc.

M365 Support Engineer

Waterford, CT · Hybrid

$80K - $130K/yr

Provide user guidance and technical leadership for collaboration best practices and secure ... Experience supporting Microsoft 365 in GCC High environments. * Familiarity with CMMC, NIST 800-171 ...

Sonalysts, Inc.

M365 Support Engineer

Waterford, CT · On-site

$80K - $130K/yr

Provide user guidance and technical leadership for collaboration best practices and secure ... Experience supporting Microsoft 365 in GCC High environments. * Familiarity with CMMC, NIST 800-171 ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

AQR

Desktop Support Engineer

Greenwich, CT · On-site

$85K - $100K/yr

Supporting the roll-out of new applications and project initiatives. * Testing and evaluating new ... Ability to diagnose and resolve basic computer technical issues. AQR is an Equal Opportunity ...

AQR

Desktop Support Engineer

Greenwich, CT

$85K - $100K/yr

Supporting the roll-out of new applications and project initiatives. * Testing and evaluating new ... Ability to diagnose and resolve basic computer technical issues. AQR is an Equal Opportunity ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Connecticut

Technical Support Engineer information

See Connecticut salary details

$35.7K

$75.2K

$113.7K

How much do technical support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer in Connecticut is $75,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Connecticut as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $75,182 per year, or $36.1 per hour.

Software Support Engineer

TRUMPF

Farmington, CT • On-site

Full-time

Re-posted 6 days ago

Trumpf rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

16th of 490 rated machine equipment manufacturers

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.

Duties & Responsibilities

  • Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
  • Consult with customers about software system design and maintenance.
  • Troubleshoot software related problems.
  • Accurately report technical conditions and information from the customer.
  • Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
  • Perform required work with minimal supervision.
  • Travel up to 15%, including overnight travel. Travel throughout North America is required, some international travel.

Experience

Excellent communication skills, as well as, telephone etiquette. Ability to communicate patiently and diplomatically is mandatory. Must have a professional customer service attitude. Ability to work both independently and in a team environment. Solid Computer / IT background.

Education

BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com.This contact information is for accommodation requests only and can not be used to inquire about the status of application.

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