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Technical Manager Jobs in Raleigh, NC (NOW HIRING)

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

Qualys

Technical Escalation Manager

Raleigh, NC · On-site

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

Qualys

Technical Escalation Manager

Raleigh, NC

About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...

WakeMed

Supv, Pathology-Technical

Raleigh, NC · On-site

Assists Manager with interview and hiring of new staff. Coordinates technical development, review, and training activities with technical and management staff. Assures timely, effective communication ...

CIRCE

Technical Project Manager - Wireless

Raleigh, NC · On-site

$96K - $144K/yr

Job Summary and Responsibilities A Technical Project Manager (TPM) is responsible for leading and coordinating complex technical projects, ensuring they meet business objectives and are delivered on ...

Circet USA

Technical Project Manager - Wireless

Raleigh, NC · On-site

$96K - $144K/yr

Job Summary and Responsibilities A Technical Project Manager (TPM) is responsible for leading and coordinating complex technical projects, ensuring they meet business objectives and are delivered on ...

Circet USA

Technical Project Manager - Wireless

Raleigh, NC · On-site

$96K - $144K/yr

Job Summary and Responsibilities A Technical Project Manager (TPM) is responsible for leading and coordinating complex technical projects, ensuring they meet business objectives and are delivered on ...

Circet USA

Data Center Tech

East Wenatchee, WA

Installation, Engineering and Project Managemento Performs other duties as requested by Manager Qualifications EDUCATION, EXPERIENCE, and QUALIFICATIONS High school diploma or equivalent, technical ...

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Technical Manager information

See Raleigh, NC salary details

$49.6K

$148K

$188.1K

How much do technical manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for technical manager in Raleigh, NC is $148,027.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,200.00 and $175,900.00 per year, depending on experience, location, and employer.

What is a technical manager?

A technical manager is responsible for overseeing the smooth operations of a company’s computer and information systems. Your job duties as a technical manager include coordinating with managers from other departments, working with your team to develop computer and network systems that meet company needs, aligning projects with company goals, installing and maintaining software applications and hardware upgrades, and ensuring the security of computer and network systems. You must be a creative problem solver to develop inexpensive solutions to complex problems.

What is a technical manager?

A Technical Manager is a professional responsible for overseeing the technical aspects of projects within an organization. They lead technical teams, coordinate engineering or IT tasks, and ensure that projects are completed on time and meet quality standards. Technical Managers also act as a bridge between technical staff and non-technical stakeholders, translating business requirements into technical solutions. Their role often involves mentoring team members, managing resources, and staying updated with the latest technological trends.

What are some common challenges technical managers face when leading cross-functional teams?

Technical Managers often encounter challenges in aligning different team members with varying technical backgrounds and priorities, especially when working with cross-functional teams. Balancing project deadlines with changing requirements, managing communication gaps between technical and non-technical stakeholders, and ensuring smooth collaboration are common hurdles. Successful Technical Managers develop strong interpersonal skills, promote transparent communication, and foster a collaborative environment to overcome these challenges while keeping projects on track.

What are the key skills and qualifications needed to thrive as a technical manager, and why are they important?

To thrive as a Technical Manager, you need a solid background in engineering or IT, strong project management abilities, and experience leading technical teams. Familiarity with project management tools (like Jira or Trello), relevant programming languages, and industry certifications such as PMP or ITIL are often required. Excellent communication, leadership, and problem-solving skills help you motivate teams and align technical solutions with business goals. These competencies are crucial for delivering successful projects, fostering innovation, and ensuring organizational objectives are met efficiently.

What is the difference between Technical Manager vs Software Engineer?

AspectTechnical ManagerSoftware Engineer
Required credentialsBachelor's or Master's in Computer Science, Engineering, or related field; often leadership experienceBachelor's or higher in Computer Science, Software Engineering, or related field
Work environmentLeads teams, manages projects, collaborates with stakeholdersDevelops, codes, tests software applications
Employer usageUsed in tech companies, IT departments, product teamsCommon in software development firms, tech startups, IT services
Search intentComparing leadership roles with technical expertiseLooking for coding, development, or programming roles

The main difference between a Technical Manager and a Software Engineer lies in their focus and responsibilities. Technical Managers oversee teams and projects, requiring leadership skills and strategic planning, while Software Engineers focus on designing and coding software. Both roles require technical knowledge, but their day-to-day tasks and career paths differ significantly.

More about Technical Manager jobs

What are the most commonly searched types of Technical jobs in Raleigh, NC?

The most popular types of Technical jobs in Raleigh, NC are:

What are popular job titles related to Technical Manager jobs in Raleigh, NC?

For Technical Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technical Manager jobs in Raleigh, NC look for?

The top searched job categories for Technical Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Technical Manager jobs?

Cities near Raleigh, NC with the most Technical Manager job openings:

Technical Manager jobs near you
Infographic showing various Technical Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $135,746 per year, or $65.3 per hour.

Technical Escalation Manager

Raleigh, NC • On-site

Qualys
Network Security • 1 - 5K employees
Learn more about Qualysexternal

Full-time

Re-posted 13 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
About the Role
We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform.
In this role, you will act as the primary owner of critical escalations, driving rapid resolution of complex technical problems while ensuring clear communication with enterprise customers and internal stakeholders.
You will work closely with Support, Engineering, Product, and Customer Success teams to manage escalations end-to-end, improve processes, and enhance overall customer experience.
Key Responsibilities
  • Own and manage critical (Severity 1 & 2) customer escalations
  • Lead incident response calls (war rooms/bridge calls) with cross-functional teams
  • Act as the single point of contact for escalated customers
  • Drive timely resolution with clear ownership, timelines, and accountability
  • Provide regular technical status updates to customers and internal leadership
  • Coordinate with Engineering and Product teams for bug fixes and feature gaps
  • Translate technical issues into business impact for executive stakeholders
  • Ensure Root Cause Analysis (RCA) is completed for all major incidents
  • Identify and drive improvements in:
    • Escalation processes
    • Knowledge base and troubleshooting playbooks
    • Support readiness and training
  • Partner with Sales and Customer Success to manage at-risk accounts and renewals
  • Track and report on escalation metrics (TTR, SLA, trends)

Required Qualifications
  • 8-10+ years of experience in Technical Support, Escalation Management, or Customer Engineering
  • 3+ years managing high-severity escalations in enterprise SaaS or cybersecurity environments
  • Strong understanding of:
    • Cloud/SaaS architectures
    • Cybersecurity domains (vulnerability management, compliance, web security, patching)
    • Networking fundamentals (TCP/IP, DNS, firewalls)
  • Proven ability to lead under pressure and manage critical incidents
  • Excellent communication and stakeholder management skills
  • Ability to work across global teams and time zones

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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